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connecting to internet

  • October 9, 2024
  • 4 replies
  • 84 views
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Hi, I have a problem. 7 months ago I bought speaker lamp from ikea. I used it quite a lot, and I didn't have problems. 3monts ago we upgraded to new network and I didn't use sonos lamp since.

Today, I try to log in but it keeps telling me something, so I was sacred. I deleted the app and I think I created new account. I factory reseted it.

But it keeps telling me the password of my internet isn't correct. I watched tutorials where it is plugged into the router but mine is in the wall ( english is not my first language sorry)

If you know anything it would help

Best answer by Stanley_4

Since you factory reset it you need to go back and set it up as a new system of it is your only Sonos or if you have others ADD it to them from the app.

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4 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • Answer
  • October 9, 2024

Since you factory reset it you need to go back and set it up as a new system of it is your only Sonos or if you have others ADD it to them from the app.

Airgetlam
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106rallye
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  • 106rallye
  • October 10, 2024

Since you reset it, it won’t be of any use to you, but my advice when getting a new router is always to set the router to the SSiD a password of the old router. This way your devices probably won’t notice a change.

You could try temporarily connecting the speaker via cable, update it and then try to put in the WiFi credentials.

I
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  • Ivanam
  • Author
  • Contributor I
  • October 10, 2024

Since you factory reset it you need to go back and set it up as a new system of it is your only Sonos or if you have others ADD it to them from the app.

HI, that worked. Thank you very much, i didn't think of it.

Airgetlam
I
  • Ivanam
  • Author
  • Contributor I
  • October 10, 2024

Since you reset it, it won’t be of any use to you, but my advice when getting a new router is always to set the router to the SSiD a password of the old router. This way your devices probably won’t notice a change.

You could try temporarily connecting the speaker via cable, update it and then try to put in the WiFi credentials.

Thanks for typing that for me, but I found the problem. Thank you u helped me to understand how this works.

Airgetlam
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