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Question

ARC and SUB GEN 3 Do Not Show up on the Sonos App

  • October 10, 2024
  • 0 replies
  • 44 views
A

Hi,

 

It’s been 4 months that I am facing this problem. 

 

When I factory reset my ARC and SUB and connect to the new wifi through the SONOS app, the app says the devices are connected. But I do not see the devices on my app. See the snapshots.

I have reached out to support and they told me to do a hard wire connection to the router. I did that too and still nothing.

Because of this, I am not able to tune the devices to my new home set up. 

This is really frustrating. 

Any help?

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