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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27839 Topics
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flying pencilContributor I
asked in Speakers
Pairing existing speakers to new wifi network

I just bought my own modem/router instead of paying the cable company rent for theirs.I cannot figure out how to connect my two Play 1 and one Play 3 speakers to the new network. The Sonos help pages say that I must do a factory reset but I can’t figure out how.Someone please help. 

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6 months ago
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shuynhContributor I
asked in Home theater
No sound coming from tv but can play music

I have a sonos amp with 6 ceiling speakers that were working perfectly fine but just stopped working the other day. I have been trying to call support and waited for a long time with no answer.things that i have doneUpdated all the firmware Unplug all hdmi and power cables and reconnected Switch the breaker Tried all the sound setting on the tv My amp network status says unavailable WM: DISCONNECTED ( My system is hardwired to router ) When i turn on up the volume on the tv sonos still appears Music will play fine from app but no sound from tv

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6 months ago
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daviejohnContributor I
asked in Controllers and Music services
Problem with New Sonos app on Windows cannot use as Manage is greyed out

Following the most recent release of the SONOS app, I am now unable to run it on my mobile. However, initially the version for Wndows 10 functioned and allowed me to change the location of the Apple tunes database. However on reverting back to the original location, I have found that most of the Manage column is greyed out and there is absolutely no way of specifying any database address on my network.  The upshot is that I am now unable to run anything on what was originally a good  music setup.How can I make the greyed out part operate in the expected manner?

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6 months ago
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Darren WatersContributor II
asked in Speakers
Sonos Five buzzing

Since the app update my Sonos Five (which is in a stereo pair) buzzes for a few seconds whenever I return back to the app and the room is set to the room where the Fives are placed. It sounds almost like interference.  Very annoying. 

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6 months ago
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dajbakerContributor I
asked in Speakers
alexa not working with new updated software & App

Really not going to buy another sonos product.As soon as the new app arrived my whole system went to rubbish, I can't control Alexa or timers, the app appearance is the worst. This is not a smart speaker anymore, more like a dum speaker. Probably like a lot of people I have a large Sonos collection of speakers (5 x 1s 2 x 5s 1 x sound bar 1 x sub and 2 x roam) all now unplugged expensive door stops. I will not hesitate to suggest to anyone I come across thinking of buying a smart speaker to  seriously avoid Sonos products.Sonos you has seriously damaged you reputation as a so called high end product.

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6 months ago
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pong218Contributor I
asked in Components and Architectural
Sonos Amp - Damaged resistor

Hello!Sadly my sonos amp has stopped working more specifically the power circuit suppling 48v.R1263 and R1262 resistors are blown, most likely that isn’t the only issue but it’s the only component in which i cannot read the value from. R1262 i’ve figured out has the value 102, 1kOhmBut R1263 i cannot find any information about. Does anyone know the Ohm value of that resistor?I’ve marked the location of the resistors below. ( borrowed image ) From a very kind person i also got this from some of their old photos, but i can only read out the value of R1262 from it. I maged to take a close up image of R1263 on my board, sadly i cannot make anything out from it. 

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6 months ago
Koyno
KoynoTrending Lyricist I
asked in Home theater
Trying to have Dolby Atmos sound from HD Fury Arcana to Arc and TV

Hi,I have a android TV Box connected to Arcana and from there to the TV and ARC. When watching TV from Plex server for example  I have maximum DD+ Surround as sound output. My question is can I have another option as Dolby Atmos sound available as when playing movie with Atmos sound? Anybody?Moderator edit: Combined posts

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Koyno
6 months ago
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MinutemanContributor I
asked in Portable speakers
New Sonos Move does not work?

I bought a Sonos Move today and there is no way I can get it to work.  I thought an upgrade from a simple, but working Bose BT speaker was a good idea but it turns out it is not. My IPhone 14 does not seem to connect, it keeps aksing to set the network setting to allow but it already is.On my iPad at least the app responded and I was able to find the move but it now needs a system update which I cannot load because I am not the system owner of it ? Why make it all so difficult, why do I have to make some kind of profile, do a login on an online service, fill in all my details, confirm e-mail address etc. while all I want is to play some music. 

200
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6 months ago
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OldRockerContributor I
posted in Components and Architectural
yet another problem with the new sonos app

When I have the Sonos amp, two paired Sonos 1s and Roam switched on, although the app recognises the presence of Roam it will not allow me to play music on it. It directs music to the amp and 1s OK but for some reason not roam. In order to play music on roam I need to switch off both the Sonos Amp and also the Sonos paired 1s. Bizarre. I am becoming to seriously hate this new app whereas I loved the old one,

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6 months ago
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PahemiContributor I
asked in Speakers
Cannot use Play:1 since update: no pairing sound

I couldn’t connect since the latest App update and did a factory reset on the Play:1. Setting it up seems to work at first but when it comes to playing a sound on the Play:1 it does not do it and then the setup fails. It works very well on the Era 100.

280
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6 months ago
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Tom giltinanContributor I
asked in Speakers
i just bought a sonos play1 and isnt working

Hey everyone I just bought a Sonos play 1 and I can’t for the life on me get it to show up on my account it’s connected to my WiFi and account but isn’t showing also can’t get it to update it keeps saying (the system owner much be logged in  please have the system owner log in  if anyone can help I would be really glad as this is really annoying 

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6 months ago
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zennTrending Lyricist I
posted in Controllers and Music services
Alarms have been added back!!

Just seen a new update for the Sonos app.  Updated my device, and seen that alarms are back on it!! now for all the other stuff they removed………

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6 months ago
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PlaysoulContributor I
posted in Controllers and Music services
new sonos app

I cant edit the queue in the playlist im hearing  Theres no true play now in any of my products  Era 300 , 2 move 1 ,  2 roam.    

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6 months ago
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BikespodContributor I
asked in Speakers
update has made speaker unuseable

I only have a Sonos play 1. It’s been touch and go for a good few years. I can open the app, load up Apple Music put a song on and it will play, then it disconnects and the app can’t find the speaker. Reset start again etc. Then it’ll go weeks being fine. However since the last update ( which I’d hoped might sort these issues ) it’s actually worse. Play a song, try to play a different one and it says “something went wrong” try to send diagnostics “something went wrong” infuriating. 

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6 months ago
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Ian w.Trending Lyricist I
asked in Controllers and Music services
Amazon music functionality

I cannot pin anything from Amazon music to the main screen of the app. For instance when you open amazon music you have options of playlist, albums, my music etc. I press to pin to the main screen which it states it has done, however, it goes in the wrong place, within Sonos favourites - even then when you click onto that screen to open it, nothing is there?Audible and BBC sounds let you pin to the main screen as the previous app didDoes anyone else have this issue or know if it’s coming back?

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6 months ago
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Anbifa GermezContributor I
asked in Controllers and Music services
Sonos App

I am not able to connect my sonos products with the new app. I have play 1&3, playbase and move.not able to hear music anymore since I installed your iOS App version.please help me immediately 

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6 months ago
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DemeniusTrending Lyricist I
posted in Home theater
how to play 5.1 audio on Sonos arc sl with Vizio m60-c3

Hi,  I can't seem to get 5.1 source with my arc sl. I have a Vizio m60 c3 TV. I am connected using HDMI arc (port 1). Checked my audio settings on my TV to use bitstream. Not sure what I am doing wrong. Using Netflix on Nvidia shield (2017). My arc sl just shows audio is PCM 2.0. Please help and thanks.

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6 months ago
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coriemartinezContributor II
asked in Controllers and Music services
cant find system

once again i can not find the system, went through the normal checks and still nothing called support 75 plus minute wait.

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6 months ago
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RoxaneBContributor I
asked in Speakers
my sonos play:1 is not working since the update

 

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6 months ago
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CrabbyContributor I
posted in Controllers and Music services
Missing Playlists

Hi, I just updated to the new app today and now all my Sonos playlists are missing?

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6 months ago
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Looking for non-premium TuneInContributor I
asked in Controllers and Music services
TuneIn access disappeared

For many years, we have enjoyed listening to local radio stations on Sonos via TuneIn.A few days ago, I clicked on one of those periodic links to update our Sonos app.  In doing so, I lost access to TuneIn via Sonos.Now, when I try to add TuneIn back to Sonos, TuneIn want to charge me $15.00 per month for its “premium” service.  Completely ridiculous.  I don’t want “premium” TuneIn service.  I am only interested in basic access to local radio stations.Is basic TuneIn still available, or is there another way to stream local radio through Sonos?

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6 months ago
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LizlozContributor I
asked in Speakers
Connecting a Play 1 to a TP-Link

Hi allI’ve given my son a Play 1 speaker for his room, but he uses a TP-Link as he can’t get a good connection in his room.  We’re running into problems setting it up as it keeps coming up with error messages.  Any tips gratefully received! 

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6 months ago
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DirkStruysContributor I
asked in Home theater
Pocket Casts doesn't save place in podcast anymore

Since the recent update, Pocket Casts doesn't save where I was in podcasts anymore. It does remember which ones I haven't finished, but I have to search and listen where I paused manually now. Does anyone have a solution for this?

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6 months ago
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nickwilsonContributor I
asked in Controllers and Music services
Stereo Pair in new app

The new app crashes when I press the “remove stereo pair” button for a paired set of Five speakers.  Happens on iOS and iPadOS.

180
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6 months ago
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claudesContributor I
asked in Speakers
IKEA Symfonisk issues

We have 8 Symfonisk in our space - since the update the speakers cut in and out, are generally unresponsive and when I factory reset the speakers one by one, an error message says that it can’t be linked to my account.  I’ve tried transferring ownership but it doesn’t solve the issues of the music cutting in and out.  Does anyone have a fix? The speakers had been rendered useless as a result. Completely unusable. 

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6 months ago
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