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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27838 Topics
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Greg BarlowContributor I
asked in Speakers
One SL pair stopped working since app update

Hi, I have a Sonos sound system composed of an Arc, 2 One SL speakers and a sub in my living room. I recently (last few days) discovered the One SL speakers no longer are outputting sound. I opened the Sonos android app to discover that there appears to have been an update, and both my One SL speakers are showing as network unavailable. I factory reset the 2 surrounds and reconnected to my system (living room group) , but I still get no sound from either. Both are flashing green and show as having no network available in the app. Please help as this is very frustrating. This is the first time I've had an issue with my Sonos products since purchasing them around 3 years ago.If you need any more information let me know. Regards, Greg

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6 months ago
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Sb77Contributor I
asked in Controllers and Music services
can't play Amazon since update

My Amazon won’t connect since new update

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Jamie A
6 months ago
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Stone101Contributor I
asked in Speakers
Move 2 network settings

Just got a Move 2 and a Roam.I have 2.4ghz and 5ghz  networks but both these portable units have connected to the 2.4ghz and I can't see any option to select the 5ghz. There is not UPDATE NETWORK button in the settings on the app. I have a Playbar, Sub, 4x S1's and a Beam. The Playbar and the Beam are ethernet connected.All work well I just want to move the Roam and Move 2 to the 5ghz and can't understand what I am missing?(Got a Boost in a drawer that I've never used so would I be better off setting that up and connecting the portables to that?) Thanks Mark

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6 months ago
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MaharishiXContributor I
asked in Home theater
Sonos Arc + Adapter + XGIMI Horizon = Dolby Atmos ?

Hi Sonos FansI would like to seek for your valuable advice in getting “Dolby Atmos” sound quality for my setup. Through my current setup (left diagram) as illustrated below, I could only get "Dolby Digital Plus 5.1” by connecting Sonos Arc into HDMI (ARC) port of XGIMI Horizon projector.My objective is to get “Dolby Atmos” sound, do you think it can be work out by adding an adaptor (i.e. Feintech VAX04101 or HDFURY Arcana) as illustrated below (right diagram)?  

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Jamie A
6 months ago
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RoboCop-UKTrending Lyricist I
posted in Controllers and Music services
Update?

I have tried to ‘update ‘ my Roam. My phone, my tablet wont do the update and wont let me use the device. My pc won't do the update but it will at least allow me to use the Roam.Any help?

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6 months ago
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IrakiContributor I
asked in Speakers
Latest app issues

Does anyone else have operating issues with the app? I have a One SL, app upgraded and now does not work at all! Cannot change tune stations, cannot chose music, cannot find alarm, voice control doesn't work. Most frustrating is waiting time on call contact is over 65'(!) tried over 5 times to reach Sonos on the phone UK. Chat doesn't come through either. Non available or I'll wait in the queue and then it will drop.  

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6 months ago
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Florence42Contributor I
asked in Controllers and Music services
software update of speakers

HelloAs the new version of the app was not working, I tried to install the sonos S1 controller instead. But it seems that it was not possible to do that. so that failed. Since then, the sonos app won’t open. It says that the speakers need to be updated but the update fails. I have tried to download again the sonos app and reboot my internet router. but nothing works… I have no idea what to do… Please help!!!Thank you for your helpDoes anyone know if my problem is because of the new update ? I can't open the app. I am waiting for a new update but I have no clue if it will fix the problem... Thank you Moderator edit: Combined posts

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6 months ago
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Charlie06800Contributor I
posted in Controllers and Music services
écouter sa propre musique

Est-il possible de stocker sa propre musique, non sur un ordinateur mais sur son téléphone mobile ?

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6 months ago
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exmContributor II
asked in Speakers
Cannot add new Sonos One G1 to my system

Hi, I bought a brand new Sonos One (G1) for my system (about 15 devices). I can’t install it, since the automatic update doesn’t work. The iOS (13, 14) just spins and I tried the Sonos S1 route also where I am getting the 1101 error. Even tried the Windows app plus all other things like router reset, factory reset, re-install the app, log out/log in, etc. My Sonos One is running firmware v8.It seems a lot of people have this issue with older firmware installed. Sometimes going through the S1 route (register there, update firmware, factory resest, add to S2) works, but not for all. And it also impacts products like the Sub, Arc, SL, etc.Can someone from Sonos acknowledge this problem and if a solution is being worked on? I think the problem is that older firmware (v8 and maybe others) cannot be upgraded currently to v16.

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6 months ago
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Drew-TPAContributor I
asked in Controllers and Music services
The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS.

The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS. Has anyone been able to get a premimum TuneIn streaming service to work with the CRAZY premature release of SONOS iOS App..? The TuneIn Radio Streaming does not appear to work with the latest release of SONOS for iOS. As a product development engineer for 30+ years, I am well aware of the importance of a good UI User Interface. What SONOS had was a good user interface that was functional and logical and easy to navigate with a very minimum learn curve. The new App Provides a UI that is much less intuitive and is missing many features. As a SONOS supporter for over 20 years and hold significant SONOS shares of stock I have been fully behind the SONOS product up until this latest release. Come-On SONOS, at a minimum YOU have to provide a rollback until this new version is functional.  Sr. Management, please wake-up and listen to your customers, they determine if you succeed or fail. The ball is b

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6 months ago
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cbri007Contributor I
asked in Controllers and Music services
sub mini seen by system but not connected

Sub mini installation incomplete due to failed update and/or connecting it to account … however system sees it but would not play audio till updates or account pairing !

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6 months ago
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GahamHeadliner I
asked in Controllers and Music services
Google PlayStore - Data Safety

It looks like the Data Safety entry on Google PlayStore has not been updated to reflect the new app’s architecture.Yet more evidence that the new app was pushed out to us without proper preparation and planning. 

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6 months ago
dave77
dave77Headliner I
posted in Controllers and Music services
The Sonos tour when installing the app....

I’ve just noticed a new product tour when updating the app. it’s not correct thoughI can’t search my local library so this is a lie This is not true it also says that when clicking the 3 dots you get quick access to favourites, this does not work This does not work After clicking 3 dots for favourites 

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6 months ago
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mar.cambContributor I
asked in Controllers and Music services
alarm

Je n'avais pas désactivé l'alarme sur l'ancienne version de l'application Sonos, et maintenant, même s'il n'y a plus l'option alarme sur la nouvelle version, elle continue à sonner tous les jours à la même heure. Que faire pour l'arrêter ? Moderator Edit: Added translation by Google Translate- I had not disabled the alarm on the old version of the Sonos app, and now, even though there is no longer the alarm option on the new version, it continues to ring every day at same time. What to do to stop it?

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6 months ago
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KopparpungContributor I
posted in Speakers
Problems after new update

Have not been able to use my Beam at all after last update. After a factory reset I was able to connect but the system demanded an update and it told me to log in using a system account. I only have one account created. Getting very frustrated after having to spend countless hours on this. Did a factory reset again but am not able to connect at all

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6 months ago
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ClemscotTrending Lyricist I
asked in Controllers and Music services
NAPSTER ISSUE: 'Unable to connect to Napster' and 'No selections are available'

I create Sonos Playlists with songs from Napster. When I play the playlist I will get an "Unable to Play...lost connection to Napster" message for some songs in the playlist. I will go into the Playlist and see that about 12-15 songs have a black icon next to them (no record cover graphic) and these are the songs that will not play. I have to go and redownload every one of these songs back into the playlist and remove the "bad" song with the black disc icon. It is exactly the same whether I’m on the Sonos (2) Desktop Controller or the Sonos (2) Mobile App. I now have about 500 songs that need to be deleted and reloaded. On top of that, when I search (Napster) for artists/albums/songs, I am now finding that huge numbers of them come up with ‘No selections are available’. Napster is now practically unusable - as is my Sonos system. I have tried: 1) deleting and reloading my Napster Account - no change. 2) Turning off my router for 2 minutes - no change. I am not the first person to post

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6 months ago
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MpfogartyContributor I
posted in Speakers
i really, really hate my Sonos system

My Sonos system constantly buffers, lags when I adjust the volume level, cuts outs, resets, etc. It’s unbelievable.  No matter how many times I have the audio company come out, they never find the problem but always charge me for the service call.  Outside of ripping it out of my house and replacing it, does anyone have recommendations?

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AlexPermit
6 months ago
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Bill5690Contributor I
asked in Speakers
Sonos system makes an explosion sound.

I have a fairly full network of Sonos products with about a dozen speakers and various accessories. Multiple times my Sonos network has made a sound that sounds like an explosion. It’s extremely loud and the first time it did this I assumed that the speaker amps had shorted out and were now broken. The sound is extraordinarily loud and sounds like it would be damaging to the speaker coils. Afterwards, the system goes silent for five or 10 seconds and then it starts up again and seems to work OK. Any thoughts on what could be causing this?Bill

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6 months ago
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chuckacContributor II
posted in Controllers and Music services
Solutions: May 15 2024 Bug Report - 80.00.08

Title should be “Solutions?...” -- moderators are welcome to update to a question. The forum didn’t save my post - “Something went wrong.” - so this is the abbreviated version as I’m not typing that all out again.  TruePlay tuning on speakers is mismatched.  I select the stereo pair in the office (Era300) and the living pair triggers for TruePlay tuning.  This is consistent across rooms with the exception of the rooms with Move speakers. Prior to the latest update, this was not an issue having recently moved a speaker and performed the tuning process. I do not use any Home (AppleKit or Google) services, so there isn’t an override happening anywhere.  This morning after the update, the app could not find my speaker system - re-installed the app and restart phone.  It found the system but all setting were cleared out.  The app is not saving setting when closing it (ex. EQ, Audio Height, etc.).  The volume controls in the app are not showing for certain speakers but the speaker is playin

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6 months ago
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RaffandaContributor I
asked in Controllers and Music services
Changing wifi network without losing Sonos playlist

We've just moved and have a new Wi-Fi router, wifi name and password,  with a different provider.  I'm trying to set up our speakers on the Wi-Fi network in the new place and as far as I can see, the only way to do that is by doing a factory reset on all of the speakers (we have 5 speakers) which seems to means  losing all of our Sonos playlists.  Is there any way to set it up again on the new Wi-Fi, without loosing all of our playlists? It seems like a pretty major flaw to have to do a factory reset and loose years of playlists just to set it up in our new house.  Thanks!

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6 months ago
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RonC089Contributor I
posted in Portable speakers
move 2 as first speaker? Future vinyl use

I just moved to a new place and i’m looking for a first speaker. Since the budget isn’t gigantic i was thinking for a few years to buy a move 2 put it ob my kitchen island that also connects to my living room. It was that or 2 x Era 100. Now my second question, if i buy the move 2 does it have a line in for a future vinyl player? Or can i later on connect a Era 100 to my vinyl player and let it stream to a Move 2 in another room?

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6 months ago
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James WareingContributor I
asked in Home theater
KEF LX II with Sonos rears & sub

I’m building a media wall with fire underneath & the TV, LG G3 65, sunk into the fake wall.My Arc is going to be difficult to integrate as it needs to protrude & height wise it’s pushing the TV too high.I could put the Arc above but it would still protrude & sound could be impacted. I could have a bracket to pull out the tv & Arc when watching but that seems like a faff. Im therefore looking at swapping out the Arc for KEF LX II or LX II LT’s.  I need to connect them to my Era 100 rears & Sonos sub mini.  Will the Sonos amp be able to do this and will I be able to use the TV remote for volume??any help/thoughts very much appreciated!

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6 months ago
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Nikita6787Contributor I
asked in Speakers
Error 1014

Hello. The sonos one speaker issues error 1014, tried to reboot, updated the app, tried to connect from different devices and over Wi-Fi. Nothing is working. What could be the problem? Thanks

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6 months ago
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Kevin ATrending Lyricist I
posted in Controllers and Music services
new app update

My iPad updated automatically and I submitted a topic right away about no timers, no alarms and no queue editing. In short, the new app was very disappointing. But I still hand my iPhone on the previous version. I made sure I had automatic updates turned off so I could use the features that were important ro me and not have the. Ew version installed. Overnight, my app updated and now I’m frustrated with both controllers and have to wait for the missing features to come back. How can this happen?   

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6 months ago
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Anton1109Contributor I
asked in Speakers
downgrade ikea frame sonos to s1

I have speakers in S1. Wanna combine the new frame Sonos from Ikea. I saw a funktion in s2 that you could downgrade to s1. By mistake someone uppgradera to the new app. How do I go from here?

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6 months ago
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