Hi everyone, my one sl stops suddenly and refuses to work, the message is "not registered!
one sl is not registered after a lot of attempts!
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
What other SONOS products are in the system? Is this ONE SL recently added?
If the ONE SL has been sitting, unused, not updated for a while, I suggest that you Factory Reset the unit. Take care as you add the unit to your existing system, don’t setup a new system. Likewise when you bring the second ONE SL online.
Which controller are you using? Resetting the controller might help.
It was used everyday, factory reset and the controller Sonos app on iPhone 14 re installed. I attempted to ad it to my existing system!
It was used everyday, factory reset and the controller Sonos app on iPhone 14 re installed. I attempted to ad it to my existing system!
When is the last time it was used? If it has not been used for two years, your firmware may be too out of date to connect wirelessly. Connect the unit via Ethernet cable, then try to add. If it adds, wait for it to update, then you can disconnect the Ethernet cable and de-ploy wirelessly.
I don’t think thy have a support office in Morocco, so I would call the one in France. It’s possible there’s some hardware issue going on.
Je ne pense pas que vous ayez un bureau de soutien au Maroc, alors j'appellerais celui en France. Il est possible qu'il y ait un problème matériel en cours.
I don’t use WiFi all speakers are wired
Have you tried a different Ethernet cable to the speaker? Also when you factory reset it did the speaker have a green flashing status LED prior to setup?
Check that your mobile controller meets these requirements too…
https://support.sonos.com/fr-fr/article/sonos-app-requirements
Translation…
Avez-vous essayé un autre câble Ethernet pour le haut-parleur ? De plus, lorsque vous l'avez réinitialisé en usine, le haut-parleur avait-il une LED d'état verte clignotante avant la configuration ?
Vérifiez que votre contrôleur mobile répond également à ces exigences…
https://support.sonos.com/fr-fr/article/sonos-app-requirements
Je suis sur iOS 18 ou android j’ai essayé les deux. Je vais essayer un autre câble. Toutes les étapes sont respectées et l’enceinte est connectée mais non enregistrée sur le système ! Merci beaucoup
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.