Opened the app on my iPhone. Volume didn’t adjust. 
 

Opened the app on SonoPhone, volume adjusted instantly. 
 

Opened the app on my Windows computer. Volume adjusted instantly. 
 

Should I reboot my network or should Sonos fix their POS app? 

Maybe take your own advice as shown in the post below.

Already deleted the app and reinstalled. A bunch of times, the POS app likes to crash. Also likes to sign me out. First world problems but given the volume issues the annoyance is compounded  

Already rebooted my network many times. 

Do I need an m4 iPad? I only have a m1. 

I would call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

@BMZ 

You might also check your internal storage on your iPhone to be sure it isn’t almost full. Being so it can prevent iOS updates from installing as well as apps not opening due to lack of space.

@Airgetlam 

Good point! BTW…where’s the “like” for my post. I’m not paying you more extortion $$$’s. What you’re getting now is enough

App and firmware are updated. Issues with the app are over 5 months I’ve talked to support. Spent too many hours trying to fix this POS. When the Sonos app can’t adjust volume SonoPhone, home assistant or ikea remotes work just fine. Even the ancient desktop app always works. 

Well I guess we can’t offer any more assistance. BTW…did you check the iPhone internal storage as I suggested? Also what model of iPhone are you using and what iOS?

As mentioned by Nick in his reply, for anyone with issues the customer experience engineering team should be able to help. And in general there should be no need to buy a new router. Progress is being made but maybe there’s still room for improvement in the Sonos app. As with any other app that doesn’t work after it’s been updated, I uninstall it, reboot iPhone, re-install and hope for the best. Obviously that doesn’t always seem to work for the latest Sonos app for all users. 

https://www.reddit.com/r/sonos/comments/1fq1g6n/comment/lp8lwpg/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

There are “FAQ-like” articles here on Sonos support site https://support.sonos.com/en/home but I wonder if there are articles for all the common issues with the latest Sonos app? 

E.g. sign-in loop, app crashing on start etc. I would put up such an FAQ specifically for the latest app if there already isn’t.  

Not likely related to this issue, but I had a security fail that stopped a program from running on my iPad. Prior to this impasse the program ran OK. Never was able to resolve the issue. Eventually, it was time to replace the iPad. Now the program runs fine. I suspect that resolution of the original issue would have required reinstalling iOS.

@BMZ 

You continue to avoid answering three (3) questions:

1. iPhone model
2. iOS version
3. Internal Storage 

At this point it’s like going to the doctor  for a sharp pain but refusing to state where the pain is located.

There is a next step but I hesitate to offer it as it involves procedures that could make matters worse. So it’s your call.

I have to sleep some portion of the day ;)

iPhone 14 Pro

128 gb ~60gb free

iOS 18.0.1

Thanks for the info. I suspect you may have a corrupt iOS. My suggestion is to contact Apple to have them assist with installing a fresh copy of iOS 18.0.1. They can do so without erasing all your contents. Hopefully you also backup your iPhone to iCloud or iTunes.

Wut? Quit trolling not cool. 

Come now, @BMZ … often when one has a cough, one needs open heart surgery.  ;-)

I would find this very funny if I wasn’t angry that this guy is purposely trying to waste my time. I get the sense that the strategy here is to have angry owners chase their tails until they give up and go away. 

As one of the fortunate SONOS customers who never moved away from S1, I have no first-hand experience to contribute to these conversations, but please indulge a question: Why are the only possibilities under discussion (1) The App and (2) The Network? Here in my S1 world (and I think the same applies to S2) when I take inventory of the system components I find – drum roll – (3) The Speakers (where “Speakers” includes things like Ports and Amps and Zone Players). And living inside The Speakers is – longer drum roll – computer code (aka firmware) from SONOS. On that dark day in May when SONOS disrupted the world, they rolled out both new App code and new Speaker code, and the subsequent updates have likewise updated both Apps and Speakers. Proving that certain problems persist no matter what App is used (and even if no App is being used) may show that the SONOS App isn’t the problem but it doesn’t show that SONOS isn’t the problem.

Edit:

Hi All

I don’t see much scope for constructive conversation in this thread. It is being closed to further discourse.