Get help and assistance with your Sonos system

Seriously, how do we not have support for Spotify volume normalization yet? It pretty much makes the product unusable, I'm likely going to return it all despite having just spent a fortune on it and looking forward to it. It makes the listening experience horrible, and having to adjust the controls every song does not scream premium product to me… Is there any word of a roadmap for this at all??

2xEra 300 in a stereo pair, connected to the Internet via Ethernet, (Sonos combo adapter) Ipad pro controller also connected to the Internet via Ethernet. Today I am experiencing audio dropouts when playing music in Apple Music on iPad, Android and the webb app.Only AM, Spotify works normally.Restarting devices, logging out/logging in and deleting/adding AM in the Sonos application, etc., does not help. Could it be some AM failure?

Hello,I have an issue with Sonos Arc and Sonos app. using my Apple Music account.Apple music is authorized in the Sonos app., but music started from the Sonos app. plays only several minutes. The sound is not heard, but Sonos app. shows Apple Music is still playing.I use Sonos voice assistant very often, where the Apple music is launched and the music plays few minutes only. Sometimes the playing song is skipped in the middle – it looks like wrong connection between Sonos app. and Apple Music app. Tested with two iPhones 15 Pro and iPhone 15 Pro Max with the same behavior.It worked without any problem couple of months ago.In case the music starts from Apple Music app. (using air play) it works without any problem! Also Sonos Radio via Sonos app. works without any issue.I was in touch with Sonos support via Chat, made all advises (restart all network components, reconnect speakers, remove Apple Music account and reauthorization, wi-fi/LAN cable connectivity) but nothing helped.I use the

Dear Sonos team,i noticed this aspect with soundbar Arc: in music or films, every now you have to exceed half the volume to hear well and i have to increase the volume up to 60/70. If i set it to 20 for example, you can hear very little and it is too low. I believe that it’s essential to improve this aspect correcting the volume scale. Is this improvement expected in future updates?Thank you and good work.

Why can’t the One SL be used with the S1 app? Is it because of hardware limits? Or is it because of firmware locking?

Est-ce normal de ne pas pouvoir écouter mes services audio ni ma bibliothèque musicale avec mon nouveau casque Sonos Ace ?!!! J’achète un casque Sonos pour pouvoir l’utiliser de la même manière que mes enceintes et l’ensemble de mon système, pas juste pouvoir le connecter comme un vulgaire appareil Bluetooth… déçu, j’espère que ça va changer, que ce n’est qu’un problème d’application, car le casque est bien sinon ? Moderator edit:Google Translate-Is it normal to not be able to listen to my audio services or my music library with my new Sonos Ace headphones?!!! I'm buying a Sonos headset to be able to use it in the same way as my speakers and my entire system, not just to be able to connect it like a common Bluetooth device... disappointed, I hope that will change, that it doesn't Is it just an application problem, because the headset is good otherwise?

I can’t add music to my playlists can anyone help

Once again, instead of fixing bugs, the latest update has broken more things as I can’t even connect. What sort of QA testing is done before updates are rolled out? Cannot believe it!

Hi all!Before this big update, when TruePlay was activated, Surround speaker distance and Sub phase control got automatically grayed out, as they were set by TruePlay.Yet, after this update, even though with TruePlay is activated, Surround speaker distance and Sub phase control are also available, which seems to defeat the purpose of having TruePlay activated.Is this still to be fixed? Did anything changed regarding this, and from now on it is supposed to have these settings available?Hope I can get some faeecback, specially from the Sonos staff.

I’ve been a SONOS Connect user for about 5 or 6 years and generally it's been pretty good.  Recently, however, Ive had a number of errors from skipping tracks, tracks stopping part way through etc. etc. - others have also reported similar errors.It got so bad recently that I decided to add my Apple Music folders (on an external drive) to my SONOS system.  This worked pretty well to start with - except for the awful interface.  At least everything I selected played!I then added some music and tried to update the Music Library.  It failed (can’t remember the exact error).  I couldn't play anything from the Music Library. (Note: at this point I updated MacOS as I had an update waiting).I decided the best course of action was to delete the Music Library and add it again.  Eventually I deleted the library - though this wasn’t that straightforward but eventually it went.Now I can’t add the shared folders to my SONOS system.  The error I’m getting is:“Unable to connect.  Check the username an

Ever since upgrading to the latest app, music currently playing in a room or group does not appear to be able to stop or view queue.  Specifics:Playing a Spotify playlist from within Sonos app. Hours later, open the app to turn off music. When selecting the room/group with the music playing it just shows “Queue is empty” and controls are grayed out, making it impossible for me to stop playing the music. 

I have two Sonos systems, one in one house and another in another house. Each time I travel from one house to the other, the new Sonos app forgets that the other system is mine, and doesn’t automatically reconnect. I have to manually use the “connect to nearby system” function and then it connects. Unfortunately, when I do this, the app forgets the default profiles on each of my music services.  Several of the services will be switched to my wife’s profile instead of mine, so I have to one by one select each service and reset them to my profile. The same thing happens to her. The Wi-Fi networks have the same SSID name and password at both houses.  I never had this issue with the old S2 app, it would automatically find the system, reconnect, and my profiles would be correct. Can this be fixed in a future version? The new app should remember systems that I’ve previously connected to along with the proper service defaults. 

As I try to install the Port the new app crashes. All I want is listen to CD's and LP's over the Sonos Beam (gen 2). Also as I connect the RCA OUT of the Port directly to a receiver, no music is streaming. Seems like a waste of money and seems like I am stuck to both a Beam (connected to the TV) and a reveiver with separate speakers, of which I hoped iwas obsolite, to listen to CD's and LP's. Is there a workaround or upcoming update, so I can use the Port?

Sound cuts in and out when Roam is paired with Beam and watching a Prime movie

Since May, there have been lot of problems with the new app. Meanwhile, it seemed that things were moving for the better at last.But with the latest update of July 30, 2024, again a new problem has arisen for me.Now it is almost impossible to select "Folders" in the Music Library view of my iPhone app. Since "Folders" is on the last line in this view and the Search window is right below it, when you select a “Folders”, "Search Music Library" opens instead.Would it be possible to leave an empty line between "Folders" and "Search Music Library" so that the finger does not accidentally touch the Search button below it?Another option would be to make the order of the buttons in the Music Library view user-changeable, so that "Folders" can be moved up from the last row, if desired?   

Since latest version of Sonos App, the play all song button when selecting an artists topnumbers is missing

Le cauchemar continue ! Lorsque je veux lancer l'application depuis mon téléphone Android (Oppo) je dois systématiquement débrancher le routeur pour que la mise à jour soit faite. Si je lance l'application depuis la tablette cela met beaucoup de temps pour avoir la page d'accueil avec favoris et autres options. Avant le 7 Mai tout était opérationnel en 2 clics, téléphone et tablette. Pouvons nous espérer revenir à une utilisation simple, rapide et complète du système comme c'était le cas avec la version précédente ? Est-ce que quelqu'un de Sonos peut répondre à cette question ??Utilisatrice désespérée

We have the Play 5, Arc and Move. We used to be able to play 2 different playlists during yoga (ambient list and water sounds) but since the “updated” app haven’t been able to figure out how to separate the speakers during play to do so. We don’t want to unpair the system from our surround sound TV experience.  Anybhemp greatly appreciated 

After using Sonos S1 for over 10 years, the Bridge finally stopped working properly. It was gradual. Lately my stereo pair (S2 compatible) stopped playing music. Luckily, I had purchased a spare Bridge a few years ago. All components are working properly now, but the new bridge has green and white flashing lights. I haven’t been able to figure out how to stop this. Thanks all!

I asked sonos to start playing music from Spotify.  Success.  I asked sonos to play the song everywhere.  It took a solid 20 seconds before all speakers were playing.  And the system sounds horrendous.  So I sat down at my computer and opened the Sonos app for mac.  I selected a Sonos playlist to replace the music playing on all speakers.  The speakers in the room with my computer did not join the group playing the new track for long enough that I was able to find where to submit a diagnostic and clicked the submit button.  The speakers in this room kicked in before the diagnostic was fully submitted.  The track sounds like crap in here though. Copied the diagnostic number and came to Sonos.com.  To Support and Connection Error.  My problem was not listed so I clicked to Ask Support.  It is currently Thursday at 7:49pm ET in my region here in the United States.  And despite the website clearly stating that Chat support is currently available until 11:00PM ET, the status indicator flatl

Hello everyone, I’m having a new connection problem with system you guys may be able to help me with. Whether be using my Sonos when playing Youtube on my Apple Laptop, or when playing music from the Spotify App on my iPhone, the wifi connection to my systems drops out of nowhere. 15-20 minutes into playing music, it just stops. I change the sound output on my device, and come back to my Sonos and it works again. The intervals between drops feel consistent to every 15-20 minute or so.  Any thoughts would help. -J 

Hi, I just purchased a used Sonos Sub gen1 to connect with my system. My system can find the the sub but says an update is required. OK so I start the update process and it has now been going on for 3 hours with 25% still not done !! What's going on here ? I already have a Sonos Sub gen 1 in my system connected to player working perfect. why's is this new “old” sub so hard to add/update ?  

Cómo le hago para resolver el código 803 en un sonos player ZP80? Moderator edit:Google Translate-How to resolve the code 803 into a sonos player ZP80? 

Hello Everyone,I am an avid fan of Sonos since beginning thanks to my father but now I'm getting real frustrated over a matter. I have TCL 43c645 tv that I bought last year and just bought Sonos Beam (Gen 2) with my first paycheck after university.Tv recognizes Sonos when I do the setup via app and connect to an Arc HDMI with no problems but there is simply no sound.I have factory reset the soundbar, plugged everything off from the TV (the Nintendo Switch, PS5 etc.) tried to do it again only with Sonos connected to TV. No result.I have checked the CEC and also approved it so that should also be fine.I am running out of options and this is simply very sad for me as I am losing my trust in Sonos :'(P.S. The initial setup with the app to my phone was already a nightmare but that's something else, that one got fixed :)Funny enough I have no problems playing music from the Sonos app (Spotify) to my Beam Gen 2 Soundbar.Thanks for the help everyone in advance! Please help this community membe

Has Sonos fixed the access to music library yet?