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Unable to play HD Audio from Amazon music unlimited via the sonos app

  • October 10, 2024
  • 5 replies
  • 131 views
A

I'm trying to play HD Audio from Amazon music to my play 5 (2nd gen) and Move 2. No matter what I try, I don't get the HD Audio icon which indicates I'm listening in HD. When I play the music through my phone or headphones, I get the icon.

I've checked HD Audio settings in Amazon, removed, re-added account, tried playing to a single speaker (and grouped) and still nothing.

Contacted support and they fobbed me off to call them. Tried that, but don't have 55 minutes to waste on hold.

Hope someone here can help me 

Thanks 

Best answer by Belly M

I'm trying to play it through the the sonos app. The music plays, but not in HD

The logo displaying HD etc. for Amazon Music in the Sonos App is a bit slow, sometimes it appears if you scrub (FF) through the track. Sometimes it appears on its own… eventually.


Edit

Not all Sonos devices can play back HD of Amazon Music, so if you were grouped or had an old Sub (not 100%) so have a check.

 

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5 replies

melvimbe
  • melvimbe
  • 9964 replies
  • October 10, 2024

If I remember correctly, you aren’t going to get HD audio if you use the Amazon app and then cast to your Sonos speaker.  Did you use the Sonos app (or voice assistant) to request the music?

Danny
A
  • Africanimpi
  • Author
  • Contributor I
  • 2 replies
  • October 10, 2024

I'm trying to play it through the the sonos app. The music plays, but not in HD

Belly M
Forum|alt.badge.img+21
  • Belly M
  • 1784 replies
  • Answer
  • October 10, 2024

I'm trying to play it through the the sonos app. The music plays, but not in HD

The logo displaying HD etc. for Amazon Music in the Sonos App is a bit slow, sometimes it appears if you scrub (FF) through the track. Sometimes it appears on its own… eventually.


Edit

Not all Sonos devices can play back HD of Amazon Music, so if you were grouped or had an old Sub (not 100%) so have a check.

 

A
  • Africanimpi
  • Author
  • Contributor I
  • 2 replies
  • October 10, 2024

My devices are compatible 

P
Forum|alt.badge.img+1
  • pturry
  • Contributor I
  • 8 replies
  • October 28, 2024

New sonos app doesn’t display “HD” or “Flac” anymore 

Paul
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