Get help and assistance with your Sonos system

Cannot get the playbar to factory reset… have tried holding down the play/pause + volume-up buttons when applying power, and light only flashes white (does not turn orange or green).

Hi everyone, I am considering getting a Sonos AMP to work with my existing Beam (Gen 2) soundbar and would like to clarify my intended setup.Question 1: Is it possible to connect all of the following to the Sonos AMP?Beam (Gen 2) One passive subwoofer Two passive speakersIf not, is it possible to connect the Sonos AMP with the passive subwoofer and the Beam (Gen 2)?

Brand new user to Sonos. Downloaded the Sonos App to iPhone but was unable to use, as the button to accept terms of use button is greyed out. Have then downloaded Sonos App to iPad and been able to accept terms of use there and get started using new Sonos Roam. This is not ideal as wish to be able to use Sonos Roam when out of range of Wi-Fi in garden. Can anyone suggest fix to get the Sonos App working on iPhone so I can actually roam using my speaker. I have already checked/tried:Checking I am on latest version of IOS  Updating App by deleting and reinstalling  Deleting App rebooting iphone and reinstalling App 

I know people have posted about this but there doesn’t seem to be a real clear answer.  I have a sonos amp in my basement.  I have an outdoor project that is not ARC or E-ARC.  From what I have found there is still a way to get my outdoor projector to play out of my B&W outdoor speakers.  Something along the lines Amazon firestick in HDMI audio extractor extractor into HDMI to optical sonos adapter and then on the other end HDMI into my amp? Also, I plan to use an outdoor weatherproof box because the distance from my outside to my amp would need about a 75 ft HDMI cable.  I want to have a splitter so I can run two shorter cords.  

When will this be rectified? Its incredibly frustrating to know this is a no brainier rollback situation. The new app was obviously not tested correctly and is a major downgrade for usability and customer experience. Based on the feedback being received in this forum the question is When will this be fixed?

Hello,Why doesn't the application show the alarm clock and sleep timer item on the Samsung S23+ (Android) phone?For Motorola Edge 30 Neo (Android), these items are displayed...Is it the app or Samsung's fault?Thanks P.

My Sub gen1 won’t connect 

 Turned on the TV this morning, no sound from Arc. Pressed TV on IOS app and got volume control but still no sound.  Diagnostics sent.  Would like IP:1400/reboot back.  Getting too old to do the hands ‘N’ knees unplug. Some time back this was a common occurrence.  Lately though it’s been better until today.

Had the turntable connected to my old Play 5 and it played perfectly across all my Sonos speakers around the house with crystal clear quality.  Upgraded to the new Sonos Five 2nd gen and connect the turntable.  Now all I get is broken audio and rumbling speakers.  I replaced the 3.5mm cable connecting the turntable to the Five thinking that may be the issue, but it wasn’t.  Changed the source level, audio delay for the line in as well as the low, medium and high output on the back of the turntable. All changes didn’t not solve the issue.  Any help getting me back up and running would be greatly appreciated. 

I’m having a lot of trouble since the new app just like a lot of you guys. I’m though having a problem where my Arc keeps disappearing in from the system. First sign is that I can’t find it under Airplay. When I open the Sonos app I’m meet with the message seen in the picture (system found and Arc and asks if I want to set up). If I then wait a few minutes the Arc completely by it self comes back to the system. Anyone else had this problem?

I got a new WiFi router so I had to update all my Sonos products.  I had to do an factory reset and all each product.  This worked yesterday and it was working fine.  I woke up this morning and the Sonos app can no longer find my system.  It is literally playing right now but I can connect or pause it.  My wife is able to connect.  I uninstalled the app on my phone and reinstalled and still no luck.  What a. I supposed to do here 

Advice please. I have a Beam 2 and 2 x One SL’s in my living room, which I use for TV and music. I am about to take possession of 2 x Era 100’s for my conservatory, just for music.  I would like comments on whether to put the Era 100’s in my conservatory, as my original plan, or put the 2 Ones there and bring the Eras’ into the living room with the beam.  Thank you 😎

Hi,    Anyone experience any changes withthier APP and System just by changing DNS in router? I basically changed out Spectrums DNS to Cloudflare and it killed the functionality of my app and system.Thoughts?Thx 

My current setup: den with TV → Ethernet to Port input → RCA output to 5.1 receiver DVD input2 other Sonos Amps running various other speakers, and 1 Arc soundbar (on a different room’s TV) on my household Sonos ecosystem.  I have the den TV connected to the Port to enable TV sound over all Speakers throughout the house. My question is can I add a Phono / turntable to the existing Port using RCA, thereby connecting into the 5.1 receiver and integrating into the Sonos system? I would essentially have 2 inputs into the Port that way.Or would the better solution be to remove the den TV ethernet connection to Port, connect the Phono into the input side of the Port using RCA, and then when I want whole-house TV sound, utilize the soundbar from the other room’s TV?  My den TV’s picture is not always sync’d with other rooms TV’s so I’d prefer to keep it as the main source of Sonos TV whole-house sound if possible, because it is most likely the TV that we will be watching.

Soblad ich über meine ARC App Radiomusik z.B. WDR 4/Antenne Bayern oder Dergleichen anhöre, klickt bzw. pfeift die Anlage. Ich vermute es ist die ARC. Sobald Ich etwas anderes höre oder TV sehe nehme ich dieses Geräusch nicht wahr. Was ist dies nun schon wieder?

I’ve changed network password and lost my entire Sonos system. the iOS app is not very helpful, neither is Sonos help section which advice me to do thins which is not possible when the products are missing.I have a Boost wired to a network switch next to my router. The system is two Amps and two Symfonisk Table Lamps. There is a Symfonisk Book Shelf speaker as well which I will try to add later.Running LAN Scan on my Macbook Pro laptop all my products are visible with one unique IP address each.In the app I chose System Settings and after that Update Network. The message is “No products found”.I really don’t want to reinstall and lose my playlists.Suggestions?

stop breaking everything.a random update caused my symfonisk frames to not work. these are NOT easy to unplug and reboot. finally rebooted the 2nd one after getting into a drop ceiling tonight... That one came back online and that seemed to cause a nearby symfonisk lamp (set up in stereo with another lamp) to not work for god knows what reason. sound only of out 1 speaker. ALL are ethernet connected. No wifi used so little excuse for this. Tried to unpair them and re-pair them (setup sounds working out of both). Playing music, again only 1 speaker working. Had to unplug it. Not to sound lazy, but the lamps are also quite uneasy to just unplug and plug back in every damn day this crap happens (the cords are tucked away for a seemless look). That seemed to finally fix it I guess. UNTIL Sonos updates something again, which will break something else randomly…What are you gonna break next buddy? I can’t keep this entire system up for longer than 1 week now without you busting something...

Sonos won’t access my music apps. How do I fix it?

Why is this not native functionality in Sonos? Now that you have removed Tunein and replaced with Tunein (new), preroll ads are playing before streams that have zero advertising. Oh and the migrated original Tunein links no longer work via the very buggy play.sonos.com which is determined to play on the wrong speaker, is unable to understand local groupings and laggy as  

I’ve had enough. I’ve been a loyal customer of Sonos for many years, but the latest app has turned a rock solid product into a beta product.Reliability is now intolerable. Dropped songs. Dropping Atmos tracks half way through. Not being able to add albums, it’s a shocking, shocking state of affairs. How can a global, well respected company do this to its customers???? I have had enough. These speakers are now paperweights. I will invest in some other technology. These speakers are now only good for the trash can. 

Hi,I have no previously created zones, would just click speakers on or off as needed from the list. But now I do need to create a Zone. How to do this in the new app? I can’t find anywhere to create Zones and Zone names. From other comments sounds like I’m not the only one having issues with the new app so I don’t feel too stupid. Yet. I have (4) Ones and (1) Roam. 

I have a Playbar and several Play 1 speakers. We made a change to our wifi network, and after going through reconnecting all of our smart devices, Sonos is the only ones that we’re having trouble with. When I went to Manage Network in settings, and then Update Network, it did not find my speakers. In fact it discovers other products that I don’t own. I’m not sure how it does that or who these products belong to. I checked with one neighbor who has Sonos and they don’t belong to her. That’s one issue. I then tried connecting one speaker to wifi with an Ethernet cable, and was able to get all of the speakers to work, but only while i stay connected with the cable. I tried to update the network again, and still the same previous issue. I called Tech Support and tried different things with them, and still couldn’t resolve the issue, nor could they explain why these other products are showing up. The only suggestion she could make was for me to reset the speakers, which of course means I wi

Hi everyone, First, let me introduce my setup.- Hisense C1 Projector- Apple TV 4K- Sonos Beam Gen 2 - Connected on the HDMI Arc with a 2.1 cable. Since 3 or 4 days i'm experienced some sound delay. Here my experiments : I try only the Projector with Beam, no problem.I try only the Projector’s built-in speaker and Apple TV, no problem.And the full setup Projector, Beam and Apple TV, sound delay close to 1sec after the image appears. I discovered through these 3 tests that only the 5.1 codec was a problem. No sound delay in Stereo or Atmos. (I didn’t try Beam in Airplay but this is not a solution). So i asking please some help cause i’m in a dead end. In case its help, the delay became after i try the Sonos Ace with Beam. Maybe the next 1 or 2 day. Since my tests i remove the Ace from my Beam.

As I powered on my Move 2 (on battery) this morning, I noticed the status light did not illuminate as per normal (usually goes white when connected to wifi).  Nonetheless it IS on wifi as it quite happily responded to ‘Alexa’ and played a radio station, and I can also see it in the app.Anyone else?  Is this a new software ‘feature’ that came with some recent update?  If so have to say I don’t like it, as my Move sits on a shelf where the top of the speaker is not visible, and I now can’t tell when it is powered on and connected!

Hi everyone,I'm encountering an issue with my Sonos Arc that I hope someone here can help with. While watching shows, the volume will intermittently decrease to the point where I can barely hear it for a few seconds, then it returns to the original volume.Here's my setup:- Sonos Arc connected to the TV via HDMI- Sonos Sub connected wirelessly- TV speakers are disabledThe volume drop happens randomly, and it's especially frustrating during key moments in the show. I've double-checked all the connections, and everything seems fine.Has anyone else experienced this issue or have any suggestions on how to fix it? Any advice would be greatly appreciated!