Get help and assistance with your Sonos system

So I just bought a sub mini for an upstairs room. Not only will it not connect to my wifi (every other room works fine) but it seems to believe that it’s the sub downstairs causing problems there. That sub works, but now doesn’t show on the app.So I’m returning the sub that was delivered this afternoon, and have to say that if Sonos can’t get something so simple to work, there can’t be much hope for its future - or at least I don’t hold any.Just to save bandwidth - it’s not a wifi problem; its a Sonos problem that’s destroying the brand.

The Sonos app doesn't work for me, since it's new and it hasn't let me connect for 2 days.

I would like to connect my Roam 2, both at home and at my cottage. Is this possible?

This SONOS update is a disaster! The dreaded (913) error prevails in all conditions especially in the error explanation which advises that the SMB1 protocol is no longer supported and the user should update to SMB2 or 3.Moreover, the same (913) error occurs when you have your music library located on your local C: drive or any other non-networked drive. Be it a USB external drive on your laptop or an additional hard drive inside your PC. The same of course applies to hosting your data on a NAS, which in my case is a fairly sophisticated 6 bay RAID 5 array, and for that matter my little 2Tb external USB2 drive.The new update I downloaded today, and installed on my workstation and (as a test, on my stand alone PC) immediately displayed the (913) error. I updated the SMB to v2 and again v3 with no effect. The folder shares are correctly configured and work flawlesly for other applications. I shared and configured a new folder in the same directory structure as the SONOS program which also

I just got 2 Era 300 speakers and after the initial setup and then adding them as surround speakers, the individual speakers are still seen as disconnected.How can I remove these or will they eventually disappear automatically?Here's a screenshot from the app to illustrate what I refer to with the individual speakers marked in red. 

I have poor hearing in left ear, can i boost using balance

I love my ace headphones, but I was wondering if there was a way to tell the percentage of volume that you are at with the headphone. When I control the volume with the slider switch on the headphones is there someplace where I can see if I am at 80% or 40% volume. it would be nice if You could control the volume on the AC headphones the Sonos voice app like you can with the arc sound bar.

No matter what I do the volume on the Ace is underwhelming.  I just want the ability to turn it up a little louder when listening to movies or music.  This seems to be consistent with any device played through them.    

Bonjour,Nous avons récemment effectuer des rénovations dans notre Hôpital vétérinaire et nous avions 2 Sonos Play1 qui fonctionnait via Wi-Fi bien avant et même après les changements. Malgré de multiples essais, nous n’arrivons jamais à connecter nos enceintes au Wi-Fi. Malgré le fil réseau, malgré les étapes suivis à la lettre. Le tout fonctionnait et du jour au lendemain la connexion ne se fait plus. Pourriez-vous nous aider? 

My Sonos app on the iPhone shows the Move 2 connected, for for some reason the desktop app on mac mini no longer shows it’s connected to the Move 2. So as usual I’m confused.

I just moved into a new home and it has 4 speakers.  But, looks like it only has 1 set of these wires.Can I still connect them to Sonos Amp? Thank you

When the hell do you get the app fixed!!! It keeps crashing, and I can only use the system using Google Assistant. This is suppose to be a premium product, not something from cheap website!Moderator Note: Modified in accordance with the Community Code of Conduct.

When I try to adjust the volume for the entire system on my Sonos app on my Droid phone it won't respond. At first it looks like the volume drops or rises to where I want it but then it goes back to the original spot and I can't figure out how to get it to stay where I want it to. I have the new Sonos app and the latest update and my phone is a pixel 7. This never happened before the new Sonos app so I assume it's a problem with the app. Anyone else have this problem?

When will we get the feature we lost where we could instantly access the eq and sub levels via the volume slider.  That was a huge game changer for instantly changing the sub level and/or eq in which I do often

I have the Sonos app for many years with several music speakers.Since the last update of the Sonos app on Android it's a disaster. There are lots of bugs, the interface is not good. Everyone at home complains ! my children, my wife and me !!He asks me how to go back to the old version?The bugs are for example you select a room and the music goes to another room. We no longer want to have this version.Can you help me change the version, otherwise I will sell my entire system.

using our Play 1 and Beam sound bar in SPAIN… but both purchased in USA. can we purchase a transformer/adapter in SPAIN that would enable us to use these Sonos product in SPAIN? or do we need to purchase new Sonos speakers in SPAIN?

Hi all, I can't connect SoundCloud as a service to Sonos. If I follow steps:1. Open the Sonos app.2. Navigate to the Settings page and select Services & Voice.3. Under Music & Content tap Add a Service.4. Tap SoundCloud, then Add to Sonos.And then it says:5. Follow the on-screen instructions to log into your SoundCloud and start listening.This is where it goes wrong. It asks me to sign in into SoundCloud. It shows a code, I enter it, then it gets stuck, it says (translated from Dutch) 'waiting for authentication' but it doesn't finish the process,even after waiting for minutes. Does anyone know what this issue is? 

Since upgrading internet I’m aunable to connect my speaker, reading info I would like clarification that I need to do a factory reset as play 1 can’t be found

For the last year or so…. I’ve lost the ability to Play certain Podcasts from iHeart & Tunein…This was not an issue before this… and now I get the Popup message for each Podcast as “Unable to Play …...The Connection to iHeart Was Lost”……..No Error messages otherwise. If there are 20 for example Podcasts from the particular show in the que, and I attempt to play the first one, the above failed message cycles through each one until it reaches the top.Old or newly dropped does not seem to matter as to its availability to play.For example “Fly On The Wall” with Dana Carvey is no longer accessible due to this failure.  We know its not being blocked by the source, as anyone can listen to the Podcast through a web browser on the internet with no issue.Several calls to Sonos Help provided no resolution of the issue, other than a assurance it would be sent over to the developers.Other Podcasts suffer from the same issue… its totally random. Interestingly I’ve not found any Music sites with

Hi, I am not sure I am asking the correct question, but please bear with me. I have a large media library which I rip, tag and generally curate using Media Monkey(MM). Before the new App, I could play out of MM, onto my Sonos system, via a UPnP connection. Now, even after the most recent App updates, I cannot see my MM files and the facility to play them on my Sonos speakers has been lost. Fortunately, the relic Desktop Sonos Controller for PC, which seems unaffected by all the other App mayhem, still sees my MM connection and allows me access and use of my Library as before.As I understand it, the Sonos Controller for PC is slated to be replaced by the web version. This seems to be just a proxy for the App, and does not show my MM library either, even when the Desktop does.Is this an issue Sonos can or wishes to resolve, or is it an inevitable consequence of the change in the App architecture? Is my only solution moving to Plex?

What is the timeline on Spotify users being able to see more the 20 playlists in the Spotify Library section on the Sonos iphone app?

I still can’t add my Music Library. Is anyone else still hung out to dry?

Since the new software updates (both windows and ios), i have lost surrounds, sub, dolby atmos and spotify support. What am I going to do with my arc-one-sl-sub high-end-expensive mono speaker setup?  

Can someone chime in on this-the Sonos app keeps telling me periodically to add speakers, that have already been added and working. Anybody have the same issue and or know what to do? 

Hi Sonos!I noticed that the last.fm service documentation page and status page entry disappeared. Does this mean Last.fm will be soon unsupported, or it was just an error?I still have it working on my account, just curious for the future.Thanks!