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Hi,

I became unable to play music through to my Living Room setup - and upon further inspection discovered both of the Sonos One SL’s had somehow disconnected from the system. After power cycling multiple times, and trying to remove them as a pair (I got an error saying I was unable to), I factory reset them. 
 

now:

The unpaired live in parallel rooms. However, checking the original room;

They’ve magically “reappeared”, both existing in the original room, and outside of them. Trying to add them as a pair gives me the error they’re already in use, trying to remove them as a pair gives there error:

 

 

I can’t play music to the room anymore, but the Arc and Sub function through my TV. So now I’ve got schroedinger’s surround speakers, both existing and not at the same time

 

app, iOS, everything is up to date. If anyone can give me a suggestion that doesn’t involve me having to factory reset the entire system like it seems I have to once a quarter?

You could reset the app (https://support.sonos.com/en-us/article/reset-the-sonos-app) and restart your router and all Sonos devices.

I could. I was trying to avoid setting up 10 devices again. For the 5th time.

 

edit; I tried, it didn’t work.

 

BUT, the Arc appears to be the important one. Resetting that allowed it to reconcile the difference. Cheers for the suggestions 

Never mind.

 

Now my other things have disconnected. 

I could. I was trying to avoid setting up 10 devices again. For the 5th time.

Resetting the App does not impact your Sonos speakers, it is just a remote control.

Never hesitate to reset the App or to do a Force Close on it as neither causes issues.

Factory Resets of Speakers is to be avoided, just reboot and if that doesn’t work recreate the issue and call support with a diagnostic so they can see the internal data a Factory Reset would wipe out.

I’ll follow the advice, but can I ask the technical reason a factory reset should be avoided? Would be good to know

A factory reset is exactly that, a reset of all data stored on the speaker. It erases not only the log files that Sonos can read to help them figure out what is going on, but also the various settings /streaming services you may have set up. A factory reset normally should only be done when suggested by a Sonos rep, or when passing/selling  the device on. 

And, as the vast majority of the issues are not with the Sonos software, they’re unable to ‘fix’ the issues. 

Makes sense, appreciate the answer.

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