Hi there,

I have bought a used Play 1 that allegedly is supposed to work fine.

I don’t have any other Sonos products on my network currently, but I have had a Play 3 until recently (worked fine). I started by factory resetting the device. Then I have tried the following, with the following errors:

1. Tried to add the Play 1 through the Sonos app (not S1). I got to the Wifi-password step, but it won’t accept my wifi password. It says it can’t connect. After a while, a button appears that says “use ethernet cable” or something similar (non-english system). But when I press this, and connect the ethernet cable, it still can’t connect.
2. I tried to add the Play 1 while the network cable was connected. This rendered the list of Wifi-networks empty and I never get to the “use ethernet cable” option.
3. I tried to factory reset the Play 1 while having the ethernet cable connected. This did not make anything different.
4. I have disconnected all other devices from my router, restarted it, etc. No difference.
5. I have tried to downgrade the Play 1 to S1 (I also have a Bridge since previously) through the Sonos app, while having ethernet connected. It says it cannot connect to the service. Then after a while it tells me that the device needs to be updated. But then says that it cannot connect to the update service.

In my router, I can see the device when connected through ethernet (it has a IP number and whatnot, even see some upload/download activity).

Any suggestions to what I can do? Thanks!!