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Arc Ultra having trouble hooking up my older Sub 2.

  • November 8, 2024
  • 6 replies
  • 349 views
J

I am an old guy so have mercy.  I finally retired my Playbar and bought the Arc Ultra and I am having trouble hooking up my older Sub 2.  I can add it to the system and I get the chime but no sound at all from the Sub. I have tried all the usual things I can think of, update the speaker, Wi-Fi on and off, Ethernet cable plugged-in or not, remove the sub and reconnect, etc. Nothing brings the sub to life.  I would appreciate any suggestions anyone can offer me.  Ill try anything once and if it sounds or feels good, more than that.

Thanks

Best answer by Jburns9999

I’m too old to wait very long.  BUT I DON’T HAVE TO!!!  I got it working. Unfortunately I’m not sure exactly how so I can’t leave anything advice.  I kept playing around and cussing and it suddenly started playiing.  Pulled the internet cord. Removed and added the sub several times. And for whatever reason reason it just decided to work.

 

Thanks to those wo tried to help.

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6 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • November 8, 2024

Power down all Sonos, reboot router, power up the Arc and then your other Sonos.

J
  • Jburns9999
  • Author
  • Contributor I
  • November 9, 2024

Thanks. I did as you suggested with no results. I am only connecting two Sonos products. The Ar Ultra and the Gen 2 sub.  My wife has the older S1 app and she has speakers in the other rooms that she controls. Those are not in my app at all.  I am stumped as to what to do next.

 

I did notice something.  In my frustration I was turning the sub on and off with the slider in the app. When the sub slider is on the Arc Ultra  seems to have a cutoff a bit above  50hz which makes sense. 

When I turned the sub off with the slider the bass on the Arc Ultra improved quite a bit. Louder and went  down to slightly below 40hz. If someone thinks their Ultra is weak on bass that would be something to check.

J
  • Jburns9999
  • Author
  • Contributor I
  • November 9, 2024

I tried starting from scratch.  I got the 1101 error. I followed the instructions given on the SONOS site but I still can not get the sub to work.

Stanley_4
  • Stanley_4
  • Lead Maestro
  • November 9, 2024

A call to support might be in order, likely a long wait on hold though.

Airgetlam
J
  • Jburns9999
  • Author
  • Contributor I
  • Answer
  • November 10, 2024

I’m too old to wait very long.  BUT I DON’T HAVE TO!!!  I got it working. Unfortunately I’m not sure exactly how so I can’t leave anything advice.  I kept playing around and cussing and it suddenly started playiing.  Pulled the internet cord. Removed and added the sub several times. And for whatever reason reason it just decided to work.

 

Thanks to those wo tried to help.

Stanley_4
P
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  • Peter_254
  • Prodigy I
  • November 10, 2024

I have a Playbar-Gen 2 Sub and 2x Play 1.
It's set up as 5.1 for my TV.

Just ordered Arc Ultra because I want a more detailed sound.
Since Ultra doesn't support Play 1, my plan is to remove these initially and just have Ultra and Sub connected.
How do you experience the change from Playbar to Arc Ultra?

I will eventually get 2 Era 100 or 300, and will probably also have to upgrade to Gen4 Sub.

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