Get help and assistance with your Sonos system

My Move suddenly stopped allow me to connect to bluetooth.  I can get the blue light after multiple attempts of system resetting. Anyone have any tips/tricks to help me get this functionality working again??  

There are preliminary signs that Spotify is (finally) bringing audiobooks to their Sonos integration.If you use the Desktop or third-party apps you can see a new category “Audiobooks for you”, but its empty at the moment.On the new mobile app it shows a small line saying “No content items available” where they will eventually show up. 

I have my home theater setup downstairs and playbar and other play ones upstairs.   I was wonder if the sub was placed next to the open stairs on first level if that would improve upstairs (everywhere settings) bass without out losing home theater quality.  The sun would be place far right in the 20’ room with The beam and surrounds (center of tv) 10’ away.   thank you.  

Hello.First of all sorry for my english because I’m italian.I try to explain my needs..I have looked at similar questions in pther discussions, but they don’t fit with my needs. I have some sources (XBOX, Computer, phone) which I connect to TV or projector by a switch with two output. The problem is that i can connect this switch to Sonos ARC if I want to hear the sound of these sources, but if I want to hear TV I have to unplug the cable of the switch and connect to Sonos ARC the cable from eARC HDMI of my TV.I have looked for solutions long time and also in this community someone suggested this product:https://www.amazon.com/OREI-Switcher-Extractor-UltraHD-Supports/dp/B0CXW7PSRD/ref=sr_1_1_sspa?crid=2RTTP4GQ5ONYB&dib=eyJ2IjoiMSJ9.yVvjKkq9AGcOHo3Do3NB_H7v-O8TxtyJAUxFiBpqnm_jvlI9yUw8UrdBG-cATVYea1Uc84M96mpO0xeouPPfF8wD8gemFcMiYqTG0D0JW--rpxUw2cWlAsUh0vE7CUOfAQnsFlpWc_WX-yHWnaoyP-FHFBCsXqc728XiBt6DZnl5GnENyEi7hMShGWw-3qqB5ppibNFDW28431M58DUeFmawvrzZ4e17Av2OaJnAnv0.4lOzMiupAOj7jjrFy4

My Sonos 5 has gotten very cranky lately. It is in Santa Fe and we have numerous power outages. For the last few months, every time we had a power outage, it was very difficult to get it to connect to the Sonos App. Now, it will not connect at all. I finally got it to reset to factory settings and it gives the blinking green light. Unfortunately, I cannot connect to it by adding a new device. I have ordered a long internet cable so I can connect it directly to the router. The real question is: Is my Sonos 5 toast?

The volume fader has disappeared from my play 3.Reset the speaker and now it will not connect anymore !Very frustrated - The latest app is glitchy and I get booted out a lot now when I sign in. I have read and followed the latest issues with Sonas and their app horrors!For such a smart brand I find it incredulous that they have screwed up so badly. I have read the CEO’s humble apologies but honestly how he should win a gold for how to screw up a great brand! 

Are you able to connect blue tooth capable hearing aids to the Sonos system? Arc Sound bar? Era 300’s or gen 3 sub woofer?

After updating to new SONOS update, can no longer stream radio stations from different regions using Sonos radio. 

Since the last app update, whenever I have the app up on iphone and put it in the background, when I come back to it I’m greeted with “no products found” and it takes a few seconds to recognize the system again.

Anybody else still dealing with the issue of the volume slider not responding to touch input? Every time I adjust the volume inside the app it takes 3-4 attempts before the slider will acknowledge input and move to the desired level. I commented on a post about this issue a month ago and am curious how many other people still experience it.

Hi,I am just checking how best to connect a Sonos Beam 2 to my TV. The TV is pretty new and has an eARC HDMI port on HDMI 3 which I think I need to connect the Beam 2 to. However I also have a Sky Q Minibox which I am planning to connect to the HMDI 1 port on the TV. I want the audio from the TV apps and also SKY Q to come out through the Sonos Beam 2. Whereabouts would I configure this please? In the TV? In the Sonos Beam 2 on the app?Thank you,Sam

Any updates on adding a music library. It goes through the motions and then when I try to play something i get “ No Selections Available.” Any suggestions?

I know that this has been a pretty hot topic when LG rolled out their major update.   Been looking around on different chats and groups and it seems like there is no true fix on this issue.  Unless i use LG’s native apps and forgo my appletv 4k.  Has anyone else find any fixes to this issue?  Thanks. 

I have two Era 100’s, considering adding a mini sub and Beam.Currently the Era’s are to the side of the sofa that faces the TV. I can establish one Era to the left and behind the sofa but unable to place the second Era on the right side of the sofa, thus restricted to the side placement.If I opt for the Beam, my ability to fully utilize the full system for “theatre sound” is pretty much out of the question I assume.  Would there be any benefit at all in getting the Beam and sub to try and use with the Era’sApologies for poorly detailed question! 

Does anyone know how to search for International Radio stations from TUNIN on the Sonos Radio?  I thought it was supposed to have the full catalog.

I am switching to T mobile 5, how do I connect my laptop Sonos system, and or my iPhone 11 to team mobile? I have 2 Sonos 5 speakers. 

I have the latest Android version of the app installed, 80.06.04.I do not find the option to add Music Library. I had it in the past, but option is gone in the new app.I’m puzzled as I see in the release notes that setup of Music Library should be possible since already some versions ago.80.05.06 (Android)80.05.04 (iOS)Release date: 7/22/2024In this update:    Added setup, configuration, and search for local Music Library I just do not find the option to configure it.Any suggestions?  

I have a damaged Sonos Era 300, does anyone know what resistor should be in the place marked in the photo? possibly the parameters of the components in this area, maybe someone has the motherboard? 

Since the release of new software I have been unable to connect to a library of music on a Seagate NAS drive. Sonos support has been on my system at least 5 times. Problem was escalated two months ago with no solution yet. I have a home network with desktop & laptop computers plus 2 smart phones.I decided to use another laptop to install the Sonos app plus a few selected music library folders and bypass the NAS drive for the time being. I installed the Sonos app on this second laptop. I did so and a surprise! That laptop connected to the Seagate NAS wirelessly and the Sonos system with 5 speakers works!Then a second surprise the first laptop and the desktop now connects to the NAS while previously (for months and multiple tech calls) it would not.Perhaps this might help others or Sonos tech support in resolving their problems. 

Hi, my current set up has 2 sonos amps and a sonos port, all plugged into ethernet cables, creating three zones that can all play something different or the same.  I want to be able to play my TV through these zones, but the amps are located in another room.  My question is if i buy a sonos soundbar (wifi), would that create a fourth zone that i could use the source of this new zone (the TV) to synch through the other three zones?  Goal is mostly for football games to have the game play throughout the house/patio.  If there is another way to get TV to play through current set up, i am open to that as well.    

I have an outdoor/patio TV setup. Wondering the best way to arrange this system. Someone suggested the SONOS outdoor speaker set for my patio TV setup paired with a AMP. I was about to purchase and realized I have TWO first Gen/Older AMPS in my closet that I replaced with the newer (gen 2) ones to use in my house. My patio is positioned in a way that WiFi simply isn't possible. I have power out there but you have to walk probably 50 feet past other units to get to my private patio. Theres no outets to run extenders and its much to far. So lets just assume NO wifi.  To watch movies I connect my TV to my wireless hotspot on phone and stream (works great) I live in a very noisy area (city) next to an airport - so its Noisy. I need pretty loud system TV is a pretty basic TCL I got on Amazon (I didn’t want to spend big bucks for something I was leaving outside). TV has a waterproof cover.  If I set up a system with an AMP I’d need to likely install the AMP in my shed. So was really hoping f

HD and 4k video streaming of live music is becoming standard across many platforms (Nugs.net, LivePhish, etc) and leveraging ERA 300s (or similar) forward facing tweeters should be made available to allow users to take advantage of their full potential. Current setup: Arc soundbar, Sub, Era 300s as surround pairIdeal set ups for various use-cases:TV and video: current configuration with Atmos style surround, where side and upward facing speakers are utilized on the Era 300s and the forward facing speakers are disabledAudio Music via various apps: Arc, Sub, and Era 300s with all speakers firing, especially if audio being streamed isn’t AtmosMusic video streaming: Arc, Sub, and Era 300s with all speakers firing   Potential implementation options (obviously knowing nothing about the code base and difficulties associated with each option...):Room specific profiles allowing various combinations of speakers to be used depending the content being consumed A toggle specific to the surrounds th

Hi I own Beam 2 a pair of Era 100 configured as Surround. If I listen to music from IPad or IPhone or even from Sonos app the music comes out of both the beam 2 and the speakers. If I do the same with my Apple TV 4K I hear the sound come out only from Beam 2 and the surround channels emit almost nothing or very low. While movies have no problems… Why doesn’t the Apple TV make the audio sound like the iPad in Bluetooth? Thanks. Andrea.

Given the recent disasterous software revamp, will Sonos now start to listen more to customers and their feature requests, specifically support for RSTP?  Or will we continue to hear that Sonos doesn’t comment on roadmap?

HiI used to be able to create my own playlists, using some local library items and some Spotify items, for playing while we have people round.Last time I tried, I could not see any mention of playlists in the new app.Can anyone advise what the latest position is in terms of being able to create my own playlists as above?Thanks