Get help and assistance with your Sonos system

I was posting on another thread, and the topic came up with regard to 2.4GHz WiFi and possible Microwave interference.  I was curious.I have never tested this before, but came up with a simple stress test experiment, to help me understand impact of ‘Cooking with Sonos’I have an Amp in Kitchen that has a microwave in between the AP and Amp. Amps use 2.4Ghz WiFi, so ideal for a test.I started an Apple Lossless stream 3Mbs to the Kitchen Amp, and grouped 4 other rooms also on 2.4GHz, spread across 2 APs. I could see 3Mb/s down to Amp and backup up to other zones. I then ran a ping to the Kitchen Amp to get a baseline for packet loss: Baseline - Streaming Apple Lossless with group coordinator connected on 2.4GHz WiFi - no music dropouts - no ping packet loss      Packets: Sent = 176, Received = 176, Lost = 0 (0% loss),Approximate round trip times in milli-seconds:    Minimum = 1ms, Maximum = 33ms, Average = 3ms I then put a  cold cup of water in microwave for 1 minute on full power 900W - 

I’ve been having to do this recently and was thinking I’d post instructions but Corry P posted this which is what you need to know.  

I’m trying to update my WiFi. But when I press on go to system settings nothing happens ? 

I have Sonos Arc, Era 100, Sub Gen 3, and I cannot get trueplay to work. It gets stuck on the screen, “Face your tv and hold the device at eye level.” It will not go to the next screen when pressing continue. I have rebooted the system, reset the app, and nothing works. Any suggestions?? 

I have 2 sonos era in the flat and they connect together as one sound system. However since i bought the sonos roam which is mobile, i can connect to it via bluetooth on my phone, but when i try to add it to the network with the other 2 (via the play button on the speaker or via the sonos app) it tells me "impossible to connect, try again later" I reset fully the sonos roam and reinstalled it , it's visible on my sonos app but wont connect to the other 2 systems.…I gave away my portable speaker just to get a sonos roam as it could link to the rest of the flat, but it doesn't work.... i really hope someone can help!!

Hi, I have a JBL 9.1 soundbar with detachable speakers connected to my TV. Now I want to create a multi-room surround sound system in the rest of my home. Can I connect a Sonos Amp with six in-ceiling speakers to my JBL soundbar and play the same music throughout the whole house? Any advice? Thanks. 

Hi @Corry P, I would request an option to have SonosNet disabled when connecting speaker(s) to Ethernet without the need to turn off its WiFi.This way I could avoid STP issues with my router/network and, at the same time, allow a soundbar to connect directly to its surrounds.

Whenever I listen to radio thru Tunein, I get the "Welcome to Tunein" message every 10 minutes while disrupting the music. Highly irritating. Why??? It's also pretty irritating having to hear "Welcome to Tunein" whenever I switch stations. I didn't have that with another brand I used before.

Hi,I have set up 2 Sonos FIVE speakers as a stereo pair in my living room but felt that the sounds was coming too much from one side of the room (the wall against which the 2 FIVE speakers are) so I decided to add a 3rd speaker and bought a sonos ERA 300 that I place on the opposite wall facing the 2 Sonos FIVE, so it’s a triangle.I wanted to add the ERA 300 to the “Living room” in the app so that the 3 speakers would be grouped and synced but it seems that I cannot do this… probably because the 2 FIVEs are in a stereo pair? I can always select “Living room” + “Living room 2” (the name I’ve given to the ERA 300) to play music on the 3 speakers but I cannot do a Trueplay tuning for the 3 speakers…So here are my questions:Is there a way to add the ERA 300 to the stereo pair? Would the sound be better if I un-paired the 2 FIVEs and grouped the 3 speakers together (2 FIVEs and 1 ERA 300) instead so I could do Trueplay? Would it be better to get a 3rd FIVE instead of ERA 300 so the 3 speake

My sonos Arc does not connect to wifi anymore. I have try to reset my router many time . And it’s impossible to factory reset my Arc exept if i plug it into the ethernet port .When i try to factory reset the arc wireless ( no ethernet cable ) the light blinking amber and and came solid white but never came blinking green ( pairing mode ) but when i plug the ethernet cable everything is fine.

I have wifi at home with sonos configured.  I have new speakers at my office, so i need to add another wifi to use office speakers. Buggered if i can add another wifi to my account.any help, thanks

Hi. Is it possible to add youtube app to sonos app? If so, how?.

I like to be able to choose a specific group and adjust the volume level to each different speak in creating a  alarm. The right not you can only choose either speaker or general group and no choice of sound levels to each of the speakers.  I rather choose the speakers and volume of the for each of the alarms might even add a copy to another new alarm so you would not to customize each of the alarm again. I maybe you could create different groups with the specific speakers and column? 

why cant i hear music from the sonos app in my sonos ace ? its only possible for me to listen to spotify

Until recently when I turned on my TV the Sonos Ray would be muted by default. Now it remembers the last volume setting.How do I set it back to be muted when I switch my TV on?

Hi,I’ve just replaced a couple of old Sonos devices in our house which means I can now use the S2 app. I also have a Beam connected to two Play:1s as surrounds.I’ve managed to get them all set up OK on the S2 app, but when I go into the “surround audio” options, all I see is a “Surround distance” with a “reset” button. So I can’t set the music audio to “full” for the Play1:s.Any ideas why I can’t see the usual surround audio options? Thanks!

I just changed my wifi routers in my house, and now my sonos speakers aren’t working! Some join, and some don’t, music keeps dropping off and even the app itself won’t load properly, and keeps popping up with the message “something went wrong, try again” Please help!!!ps. I’ve been trying to set up via 5ghz connection, but even on 2.4ghz router option I’m having the same problems. Nothing seems to work!  Moderator Note - Removed and recorded diagnostics number.

Why wasn’t this beta tested? If it was, it was poorly tested. When a hardware product is beta tested, it is released with 99% of the bugs worked out. With this software update, it seems like nothing was tested. And no, I will not buy or recommend Sonos to anyone again. This is a complete failure on the part of Sonos. I am obviously very saddened, frustrated and upset with this update or really lack of. I haven’t been able to use my Sonos Threes in my office using a library for more than 8 months! I am an android user and switched to S2 and then boom, no music library. Next, I enrolled in Apple Music since I was told that would work. So now I am an Android user with Apple Music that still does not work. Before you introduce additional items such as a sleep timer, maybe Sonos should fix things like a library, so that I can listen to my 1000s of songs.

Where to start. I miss the old app. Is there a major update in the works or is the current version what will be ? The current version is unfriendly. 

Can a stereo pair be set up with 2 Era 300 using Bluetooth?

Since last update on sonos I have lost all my playlists and all that shows are my Spotify ones. Any advice on how to get them back would be greatfuly accepted 

Is it possible to connect 3 no. Era 100’a in the same space, for example with two as a stereo pair and the third just playing independently?

I am waiting for:80.07.05 (Android)80.07.03 (iOS)Release date: 27/08/2024It is still not showing in Google Play Store for me. The release notes say:“This release will be gradually rolled out to users over several days.”Can we please get a more detailed update? Surely there is more detail about the plan for this rollout that can be shared.

Hello,My System can‘t use my Sonos bridge anymore.I have to update the Bridge,but this didn‘t work?somebody Can help me?

My Sonos speakers are not being recognized by the app. I've tried reconnecting them, but it cannot locate my product. How do I do this? I've had the same speakers for the last two years and this is the first time I've had this issue.