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With just the bar, I’m noticing a consistent issue with dialogue being too quiet at lower volumes. For example, in Dune, when Zendaya’s character speaks in the opening scene, her voice is almost drowned out unless I crank the volume up. But when I do that, the rest of the sounds become way too loud for my room. At a comfortable level, the scene with Paul & Jessica at the beginning of the movie is inaudible. Similarly, in Gravity, I had to raise the volume significantly to make the voices, especially distant ones like when George Clooney is floating around in the beginning, clear enough to hear, but then the other sounds became overwhelming. Watching The Dark Knight Rises, the dialogue volume discrepancy is worse than with my TV speakers.

 

For comparison, my Bose Ultra soundbar doesn’t have this problem. All reviews and user comments are saying the dialogue on the Arc Ultra is much improved and in some cases overwhelming but I don’t really see this being the case even with the Speech Enhancement at the highest level. I’ve run both the advanced and simple Trueplay multiple times. Do I have a bad unit or is anyone else experiencing this?

Hi ​@Credibly9215 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with your new Arc Ultra and the dialogue levels.

I think it’s fair to say that if you cannot hear dialogue through the Arc Ultra with Dialogue Enhancement at it’s highest level as well as when just using your TV’s internal speakers, something somewhere is going wrong.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

 


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