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Play 1 speakers will not downgrade to S1 despite following all advice

  • 5 September 2024
  • 7 replies
  • 59 views

Ok so like lots of people the new app has caused havoc. I have 1 Play 5 gen 1 and 2 Play 1 speakers.

Im trying to run them all on S1 as the Play 5 can't be used on new app.

I have done the following

deleted apps 

factory reset all speakers

re installed both apps

set up Play 5 on S1 app - this works fine

 

Both Play 1 speakers are visible however I get the message that says that the firmware needs downgrading to s1 . 

I have gone through the process every which way. Whether having the speaker wired direct in to router or running it on wifi it just comes up with a message saying there is a problem and gets stuck in a loop of trying again, connecting app to speaker network then trying to downgrade.

 

Nothing seems to work

Any thoughts people ?

 

 

You could try turning off the Play 5 at the wall to take it out of the picture and then try to downgrade the Play:1s again? The Play:5 having been successful might be affecting the Play:1s somehow. 

Worth a try?

You have to use the new app, not the S1 app to downgrade the Play:1 speakers to S1. This *may* perversely require you to update the Play:1’s first before ‘downgrading’. I don’t know how accurate the guide is but this is what Sonos say…

https://support.sonos.com/en-gb/article/downgrade-a-sonos-product-to-s1

As the Play:5 can’t be upgraded to S2, it should be safe! 

I successfully downgraded 4 Play:1s to S1 yesterday. Hopefully this might help:

 

You have to use the new app, not the S1 app to downgrade the Play:1 speakers to S1. This *may* perversely require you to update the Play:1’s first before ‘downgrading’. I don’t know how accurate the guide is but this is what Sonos say…

https://support.sonos.com/en-gb/article/downgrade-a-sonos-product-to-s1

As the Play:5 can’t be upgraded to S2, it should be safe! 

Hi Ian, yes, Ive been using the new one but no joy unfortunately

 

I successfully downgraded 4 Play:1s to S1 yesterday. Hopefully this might help:

 

Thanks Anton, will give it a try

 

So unfortunately still nothing.

The S1 app can still see the Play 1 speakers but says they need downgrading

Ive tried both to downgrade using the new app and also tried to add the Play 1 speakers as if setting up a new system to then downgrade. In both cases it finds the speakers then creates a temporary network which I connect to but then it won't go any further, just says there was a problem setting up your Play 1 , Lets try something else then just loops round doing the same thing over again.

 

I have been trying with customer service however , it takes roughly an hour to get through on live chat which has twice crashed on me today. I did try and call earlier but there was a 45 minute wait. May try again tomorrow . Very frustrating

What is the LED on the Play:1’s up to? 

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