Get help and assistance with your Sonos system

Speaker works with Bluetooth fine. Set up process works and connect to network. Then app cannot locate device. Try again, same thing. It can detect device to set up initially but after that never can connect. Frustrating. Ready to return. So disappointed.

I go to the app and cannot get the first page to accept 

Thoughts?After the S2 controller release my entire system quit working. Many customer service call later I just decided to wait until the S1 downgrade was release. My system has been idle ever since, I downgraded most of my equipment yesterday (Play 3, Play 5, Playbase, Amp, and Move). What wouldn’t downgrade was my sub (gen 3) and my one SL. There’s no way the S2 app is getting anywhere near my system.Should I attempt to sell the sub and One SL? Or hold onto them for some magical S3 controller in the future that will make everything play nice? Also, all these ran together on the original controller, why won’t they now? Any ideas?

I set up a playbar, 2x One speakers and a Sub back in 2016, but since then have changed ISP and router so a new wifi network. I can get my playbar to connect, but everything else I can`t seem to even find. I tried to factory reset so I could do a full new setup, but still can`t seem to find anything except the playbar.

My Sonos Roam was unplugged from power source for 3 weeks while away. Now it won't turn on even though it's plugged in and orange charging  light is on. Will not connect at all. Is the battery permanently dead

Hello,Has anyone figured out how to keep Shuffle mode turned on when replacing the queue with a different playlist?  Every time I use the replace queue feature to listen to a different playlist, the Shuffle mode turns off.  I would prefer if this would be persistent so that I don’t have to constantly turn it back on when I want to listen to a different playlist.Please let me know.

One of all my disappointments from Sonos of late, the lack a care for the Sonos amp is one of the biggest “F U”s from the Sonos team. Since the new software out Amp only runs default settings, no eq, no sub control, no surround control, no night mode. When we change the setting the just reset instantly. I just can’t believe how little this company cares about their customers now. An absolute insulting and disgusting example greed and profits over care and quality. Why are we caring about night mode toggles in the settings menu when we have a long list of serious issues you seem to be avoiding. I’m trying to be patient but this is seriously so unacceptable. I’d post a video I’d the issue i can’t in the forum. 

When I first bought Sonos devices a decade ago they worked seamlessly.I have a very standard BT Mesh on Sky broadband.Now, Sonos never works. It takes between one and three minutes for all speakers to playback, and some do not at all. Then they randomly drop out.If I try and control them from the app, nothing happens for several minutes.You are, quite literally, a joke and a failure.

Hi,I have a NAS that I set up as part of the main reason I purchased a Sonos system - mixing local files with streaming files on playlists. All was great. Now that the newest firmware disabled the old app on my Android (a different topic), every time I play a track from my local library it crashes the app. The songs play on the speaker but the app crashes and will no longer open whilst those songs are in the speaker queue (again, another topic).I read a way around this was to set up a Plex media server. So I have spent all day (literally) doing this.Now when I play media through the Plex service on Sonos it plays. But Plex web is showing the transcode from FLAC to 271kbps. My question is: how to do I force Plex to NOT transcode my FLAC files (or is it even possible)? I can't see a setting on the Plex site. Transcode setting is "Make my CPU hurt"

On my two five gen 2 (plus sub, it sometimes work and sometimes not. Same goes for loudness, when change, there i no change in sound. The only part working in EQ are balance.thanks

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.Now when I select “Imported Playlists” using any Sonos Controller (including SonoPhone, SonoPad) the app either displays “Something went wrong. Try again” or if it does display the playlists then it displays “Something went wrong. Try again” when I select a playlist. Trying again doesn’t resolve the issue.Anyone else having this issue?Ross.

Hi everybody,I’d like to have my Beam (Gen 2) connected simultaneously to a TV set as well as to a PC. Is that possible? And if yes, how?Thank youMarkus

I was recently traveling and when I returned home, I have had major issues with my system.  I have multiple different Sonos speakers and every time I play music, the song cuts out before it ends.  I can’t even get through one song.  I have tried just playing one speaker but nothing has helped.  Don’t believe it is a Wi-Fi issue, since I have had no other issues with any other device in the house.    

I have legacy units at my home - four Play5s, two Connect Amps, and two Connects. They all sound good and find no reason to replace them.  And yes, I obviously use the S1 app.For over a year now, only my two Connects are able to play music from my library. I use a Synology NAS. The only way my other units get to play music from my library is when I group them with any Connect. Otherwise attempting to play my library directly through the Play5s or Amp would only show that access to the NAS is denied even though I've made sure SMB 1 to 3 are enabled in my NAS. Can anyone tell me why library access is allowed only for the Connect units? Have I missed checking anything else here? By the way, there is no problem with streaming any music service. But I built my system for my vast music collection.

In another unsolicited move to add a splendid new feature, Sonos - in in his incomprehensible wisdom -has given us the web app (a couple of month ago it seems). But: I don’t want it and consider it a security and privacy downside. Soooo, how to disable?

Updated Sonos to the new app, I see the music library but there doesn't seem to be a way to update the library. 

Every morning I have to Force Stop the Sonos mobile app in order to get it to connect to any of my Sonos services. It is always connected to my WiFi (v strong & reliable). Normally, the screen just says 'unable to connect'.

Hello fellow Sonos Ace owners,I have had Ace headphones for a few days now and after a history with devices such as Bose Quietcomfort Ultra, Sennheiser Momentum 4 or Sony WH-1000XM5, I find Ace to be the most comfortable in everyday use. Unfortunately, when wearing them, a certain problem occurs that did not manifest itself in the case of other headphones. Namely, when I turn my head relatively dynamically to the right, the sound of the song being played disappears for a fraction of a second. It happens the same way when I press the center of the right or left earphone with my index finger in such a way that the ear pads are bent. The sound also disappears for a short moment. Are you able to reproduce such behavior on your devices or is it perhaps a defect of my copy, or is it perhaps normal behavior that I have not encountered in the case of other headphones? I've read about the pressure equalization system in the earpiece that Sonos has implemented, but is that how it's supposed to w

I almost exclusively use Spotify with/through Sonos.  Up until the latest Sonos update just over a week ago, I was able to start playing a playlist or song from Spotify through Sonos, then open up the Sonos menu and click “Start Radio.”  That would instantiate a Spotify radio station based on the song that was playing, which I then added to my Sonos favorites.  I also created several home automation routines through my HA Hub (Hubitat) so that I could kickoff any of those radio stations with voice commands to Alexa/Echo.  That was all working perfectly until the last Sonos update (v 80.07.03).  The Hubitat Sonos integration supports playing a Sonos favorite.Since the last Sonos update, I noticed my home automation voice commands weren’t working.  So, I then started using the Sonos app and found that playing Spotify Radio Stations has completely broken.  Whenever I attempt to play one of the aforementioned Sonos Favorites (Spotify radio stations), Sonos switches to the “Play” icon, noth

“Accept” terms and conditions button won’t turn black. It is always grey so cannot work. This seems to have been a problem for over five years now with no fix. Just waiting an hour to hear back from customer support, who pointed me at a four-year-old thread to remove Sonos one and Sonos two apps, reboot your phone and start a fresh. Have repeated this a dozen times with no success. Next bit of advice from Sonos was to get an android phone instead of an iPhone. Customer support told me that my two-year-old iPhone on the latest iOS was “old”, and I should get an android to be able to use Sonos. How can this problem have been going on for five years with no fix, and no fix in sight? I have a fortune invested in Sonos one and have started investing in Sonos two which is now unavailable to me.

Hello Sonos Comunity,I really struggle to change the room / speaker that my music plays through. It looks so simple in the App - just select the room and Apply.  But it simply doesn’t work.  I get a message saying unable to connect and asking me to try again!  The speakers are definitely connected and will sometime still play the music that I’d played on them last rather than the music I want to play now. any ideas?  What am I doing wrong? thank you

This may have been asked before, sorry if it has and I know this is a first world problem. I am completely racked off with not being able to listen to either BBC radio 2 or Greatest Hits radio coventry and Warwickshire using google assistant. Can someone tell me how to play both of these using google assistant.   Thanks

So I have 2 beams gen 2s now I can’t see them on the application at all they link to the WiFi and work fine but I just don’t see them in the application to control the volume I can use the remotes but still would like to know why they aren’t showing up on the app any help would be great thanks 

I’ve been in Europe for three months. I come back home to the US and my entire system does not work. What the heck is happened to Sonos? Each individual room works, but I can’t play music in the whole house and I can’t connect my portable speakers to play the TV when we’re in the pool. I’ve invested like $10,000 in the system and it’s completely unworkable  

It would be important to be able to customize the 'group audio delay' in ms, in order to optimize it.