Get help and assistance with your Sonos system

After a long period of not frequently using my Sonos Play 5 Gen 1 based system I turned it on this morning to find that while I can DNLA MP3 encoded files. My 22,000 FLAC and AIFF encoded files are returning a “file not correctly encoded” error. For the last 20 years or so the system has worked absolutely fine. The last time I used it was Dec 2023. So I guess a recent firmware update is to blame.All my music is stored locally I do not stream or own music purchased online.Is there any common wisdom which I am missing on this matter which may guide me out of this situation ?

Hello everyone,My Beam gen 1 keeps stopping the music (from Spotify) on its own. I really don't understand why. Sometimes it stops after 15mn, sometimes 1 hour, it's very random.I already did a factory reset. No difference.I don't have any problem with my Beam gen and 2 and Roam SL.I set a static IP for it in my router like for the 2 other Sonos products.Would you have any idea why this is happening? I've been having that problem for years now.Thanks so much for any idea.Greg

Using the Sonos/Tidal music service on an iPhone. An artist’s radio will not play properly. So I tried using the Sonos/Tidal service on my PC. Used play to choose play now. The artist’s radio plays fine. Then I saved the Queue as a Sonos playlist. And gave it a name. Now It shows up as a Sonos Playlist on my PC without opening Tidal.  As well, the playlist shows up in the Sonos app on my iPhone as a Sonos  Favourite. Without opening Tidal. Plays fine. This is great because I like having a number of playlists on tap depending upon the mood. It is easy to remove a playlist and add a new ones.  

I’m experiencing a weird issue with my Sonos One. My friend connected to my speaker from the Spotify app while on my wifi network. Now, she is not on my wifi network and very far from my home, but she is able to connect to the speaker and start playing on it from the Spotify app. Why is this happening? I would think that she wouldn’t be able to connect to my Sonos One if she’s not on the same wifi network. 

Hi, I had to reinstall Sonos because of a new modem, but now I can’t find the Dutch radio station Puiguin radio anymore. I can see other channels of Puiguin, but not the Puiguin radio one.  Can someone help me?

Hi, I currently have an ARC, a Sonos 5, and Sonos port (for built in speakers throughout townhome).Wondering what the best plan of action for optimizing my set up and hardware for a home theater? Btw I recently moved into a home that came with everything in it which is why I have a kinda disjointed collection of Sonos products.From the research I've done it seems I could potentially use the built ins as surround speakers for the arc if I get an amp (I currently have an origin DPS2-200 amp). Do I HAVE to get a Sonos amp to use these speakers as surround sound? and is this recommended vs say just getting some 100s or 300s for the living room (idk what type of speakers are in the ceiling)? My 5 is somewhat redundant now. I'm thinking of selling and getting a sub to go with the arc. Good move or am I selling it short? I can play TV sound thru the Arc, the 5, and the built ins at the same time which is cool but not really accomplishing anything (other than having tons of stereo sound throug

I have two Play:5 gen1 in stereo pair in the kitchen.Very often the sound suddenly becomes louder or lower by it self.I have many Sonos products but the problem is only located in the kitchen.I have updated the software and tryed to reinstall but the problem isn’t solved.Any suggestions for me? 

Can Sonos Roam 2 be connected to any of Sonos subwoofer?

I’ve seen on other forums that the beam cannot connect to 5GHz signal but my new router puts everything onto the 5GHz band and I cannot manually override that. So I created a separate IOT network on 2.4GHz, but then I can’t airplay unless my device is connected to that separate IOT network. Is there no other way to get the beam on the main network? Pretty ridiculous if that’s true in 2024. I haven’t even had my beam for 2 years and now I can’t use it for music because I upgraded my router? I just spent my entire night trying to make this work and am beyond frustrated.

Hi everyone,Just started a trial with tidal and when i play a dolby atmos playlist on era 300’s through sonos app, i cant seem to be getting the atmos logo which means it’s not playong dolby atmos ?  any thoughts ?  

Hi all, since the most recent updates, I can finally browse my NAS music library folders again on the iOS app, and play all songs in a (sub)folder, just like I could in the old app and still can do in the macOS app.In that macOS app, I can also still add any library (sub)folder to my favorites, such that I quickly navigate to, well, my favorite (sub)folders. The iOS app doesn’t support this, however. What’s more, when I add a folder to the favorites in the macOS app, it shows up under my favorites in the iOS app, but it is not accessible from the home screen, with the message “No longer available. Press Edit Home to delete.” Is this planned to be fixed in a coming update? I sure hope it does, as this is the prime way for me to select music to play. Thanks, Bjorn 

Impossible de connecter des sonos one au wifi de starlink. Quelle est la solution ? Moderator edit:Google Translate-Unable to connect sonos one to starlink wifi. What is the solution?

Hi, I have w problem with logging in to Sonos app. I enter the login and password, I seem to log in and when I enter the app I am stil not logged in. I re-uploaded the app and nothing helped 

I read many topics about downgrading your speaker to S1 where they say: “chose option to downgrade the wired device” I don’t see this option in the app.  Can someone answer me: is downgrading still possible, or has it be intentionally blocked out?

Does the Sonos Ace support Dolby Atmos and spatial audio when using the TV audio swap through Beam gen 1?

Any reason why I can only seem to get Dolby 5.1 and not Dolby Atmos? I'm pretty sure I have everything set up properly via my Sonos, Apple TV, and Samsung s95b (FYI, it did work in the past). Samsung is connected to Sonos Arc via eArc.  All my Samsung settings are set to eArc and pass-through, etc.  Apple TV is also set to Dolby Atmos, but when I play Atmos content from ATV, Netflix, Amazon, etc, no audio is heard. If I change my ATV settings back to 5.1 from Atmos, all audio is fine.  So, why would I not be getting Atmos?  What settings am I missing?  Thanks!

I have a Sonos Arc (2023) installed on my Samsung Smart TV (2021). I have been using my TV for my work monitor with my laptop for the past 4 months with no issues. Two days ago, my Arc started making static noises any time my laptop made a sound. I can change the source of my TV to anything else (cable or the multitude of streaming apps) and there is no static whatsoever from my Arc, it plays beautifully. When I change the source back to the laptop it is just fine until it makes any noise. When I start a conference call, or play a video, or just have a notification go off for email or messaging and the Arc plays a static noise, along with whatever sound is coming through the laptop.I have not moved my laptop or router, nor have I added any new wireless devises to my setup, or had any hardware/software updates that would have caused this out of the blue. When this started two days ago, I have since done the following troubleshooting, with no success, so now posting here for an assist.Mo

After a dozen calls to the Sonos help desk the Sonos app won’t update any changes that I make in iTunes. I have made changes to the firewall, checked and rechecked the music folder settings, and other checks and changes that are to numerous to mention here. The Sonos Help Desk has been anything but helpful. I’m open to any suggestions.I’m using a HP Pavilion laptop running Windows 11 Home version 23H2Sonos App: Sonos OS: S2 Version: 16.3.1 (build 80155240) Hardware Version: 1.8.2.5-1.0 Series ID: A100

Just bought a new arc and trying to get it fine tuned.  Playing Jack Ryan on Amazon prime.  I am able to get Dolby digital plus but not Dolby atmos.   I using Earc from LG Oled C 65” to Arc.  I think I have everything switched properly.   Sonos said Dolby Digital plus 5.1 is the same as Dolby atmos.

Hi all, Like many people I’ve been having a nightmare with the new app, but I didn’t find any threads on my specific problem. My setup is Sonos (Beam + various One SLs + a Roam) with Spotify and Apple (Apple TV on the Beam, plus using iPhone, mac etc). Since updating to the new app, the most basic use cases don’t work:I’ve always played music mostly from Spotify When I try to group rooms while music has playing, to put it on more speakers, it now breaks. It stops the music and kicks you around back and forth between the apps. It even pauses the music… eventually you hit play again in Spotify and the sound comes on everywhere Once set up, it also breaks when you try to do it in the Sonos app, so it’s impossible to do this from either app. You also can't skip tracks etc from within Sonos, if it’s started from Spotify (you used to be able to do this) The only thing that appears to work is to change volume within the Sonos app or remove speakers from the group I also used to be able to

A question for you tech heads. A clinical client have asked for a list of urls which needs to accessible over the internet for Sonos speakers and Sonos Port device because they are very tight on security of anything using their network, even dedicated av lans.

My Sonos one worked perfectly until one night my internet cut out, it disappeared from the app and will not reconnect. I’ve factory reset it 5 different times. All my other Sonos devices connected okay and didn’t disappear from the app. I spoke to someone and said it’s something to do with the software update that came out for it, it still won’t connect to my app, has anyone else had this issue? 

i currently have sonos amp and i’m adding couple of subwoofers and i was wondering if it is possible to use a subwoofer amp with sonos amp ! if yes can anyone explain how please . thank you 

Why do my Sonos speakers come on randomly blasting out of the blue? I was on a conference call and needed to hang up to unplug the speakers behind the refrigerator. I know every app can select Sonos speaker and I cannot find anything on my end that caused this to happen and I don’t want it to happen again. We have no pets and no reason for any of this to have happened. Please help. 

I currently have my Beam 2 connected via HDMI eARC to my LG TV. It works perfectly. I can also use my iPhone to connect to it as well (testing purpose only). I would like to connect my Denon 760H receiver to the Beam 2 as well.I’ve set the Denon for Bluetooth+Speaker, the Bluetooth Transmitter to ON, and pressed the JOIN button on the Beam 2. No luck. I even pressed the Bluetooth button on the receiver remote for three seconds to try and get it to connect, but it doesn’t find any available devices. I’ve tried the aforementioned with and without the SONOS app. The app can’t see any devices that want to connect when trying to connect to the Denon receiver. Of course, I’ve powered things on an off as well. No help.My desire is to use the Beam 2 as my speakers for the Denon (in addition to the TV), and not use a pair of external speakers (I already got rid of the 30+ year old speakers).Has anyone had any luck trying to do this? Or am I better off buying another speaker source for the Denon