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Answered

connect amp 8 digit pin

  • December 1, 2024
  • 1 reply
  • 135 views

Attempting to update network settings.

 

Being asked for an 8 digit pin

Connect amp categorically does not have an 8 digit pin printed either on underside or back.

 

Stuck!

 

Moderator Note - Recorded and removed serial number.

Best answer by Corry P

Hi ​@Nick100774 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with being asked for a PIN for your Connect:AMP.

On that page where you are asked for a PIN number, there should also be an option where you can select “I can’t find a PIN". If you don’t see it at the bottom of the page, please try scrolling down.

If it is definitely not there, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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1 reply

Corry P
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  • Sonos Staff
  • Answer
  • December 2, 2024

Hi ​@Nick100774 

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with being asked for a PIN for your Connect:AMP.

On that page where you are asked for a PIN number, there should also be an option where you can select “I can’t find a PIN". If you don’t see it at the bottom of the page, please try scrolling down.

If it is definitely not there, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.