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I have had a Sonos system for many years, 9 x Sonos One, 1 x Beam 1 x Era 100 & 1 x roam. I updated a playlist using the old Sonos app, (as we know that isn't a feature the new sonos app affords us!) and since then music drops ALL of the time. I could be playing music with all the sonos one speakers grouped together, and either one of the stereo pairs would drop/ unpair itself ( so only one speaker of the two would play), or one of the single speakers will not play music, although the app shows them as playing music.

Sonos spent weeks telling me that it was my wifi, to the extent I was going to leave my internet provider. They told me to wire two speakers into the router, which I did. They also told me to buy a mesh system, which I did… and it still hasn't fixed the issue. What sonos is failing to admit, is that this isn't an issue with my wifi! I can play songs on my speaker without any issues if I airdrop the music to my speakers, not an issue. I primarily use apple music, but I have noticed the issue when playing from a playlist that has songs from Spotify. I only seem to have issues when I use the sonos app directly. I have spent so much money with sonos, only for their own app to fail and for them to gaslight me into thinking everything else is the issue bar them.

There is an issue with Spotify on Sonos that they are aware of. They should be addressing this in a future update.

Thanks. This is mainly happening when I use Apple Music 

What I have found with Apple Music, is that it requires A LOT of bandwidth to work properly. Especially when playing Lossless or Atmos tracks. When you add the toll that Sonos has on WIFI, it can cause issues. Hardwiring speakers to my network has allowed me to have my cake and eat it to so to speak because i have not had any major issues with my sonos system, even through the new app release. I have even added new speakers to my system.

What I would suggest is to hardwire the Beam if you are able to, along with another speaker or two that are furthest from your router, again, if you are able to. Do not wire a surround speaker or sub (if you have one) without also wiring the Beam. The Beam will emit a 5GHZ WIFI just for the surrounds and sub to connect directly to it.

Even if you can only connect temporarily for troubleshooting, give it a shot.

Hi, thanks for your response. 3 speakers are wired to the network. The furthest away seem to have less issues. 
the speakers work fine if I airplay from Apple Music. Work fine when I play Spotify and TuneIn from the app. It’s when I play Apple Music from the app, it unpairs one of the stereo pairs, never the same one, sometimes the one that’s actually wired in. 

I'd wait for it to happen again, quickly submit a diagnostic and contact Sonos support to have them look at the hidden internal logs

I’ve been trying to get it sorted with Sonos with ages. They’ve sent me round the houses, it’s been such poor customer service. For the amount of money I’ve spent and invested into Sonos, when there’s a fault, I’ve exited better 

An update: this is an issue known by Sonos- they have known since august. I have been trying to sort this out for nearly two months and only today was I told that this has been/  IS an ongoing issue, that they are aware of!

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