Get help and assistance with your Sonos system

HiUnfortunately I have a TV with no digital optical audio outlet, are there any adapters on the market or any other ways to connect the Ray to a TV with no digital optical audio outlet? 

Well the CEO posted this, I believe before July:July and August:Improving the stability when adding new products Implementing Music Library configuration, browse, search, and playI still have not seen an update that fixes the Music Library omission and today is September 9th. I have found a work around with an Android music app that I can connect to TV/ARC that is hardwired. However, it is not ideal and SONOS loses the connection when my phone goes into sleep mode. Also, in order to connect the other speakers in the house (all WiFI connections), I have to go to the TV speakers, add the speakers I want to listen to and turn off the volume to the ARC connected speakers.It sure would be nice to get an update from SONOS staff as to when or when not to expect an update. This has been going on since May. What a way treat your loyal customers. I have a total of 11 SONOS speakers, that includes a Bass connected to the ARC.  

J'ai réussi à coupler ma barre arc et mon casque ace pour ecouter la tv. Mais comment faire pour écouter de la musique via sonos?

Thanks Sonos! I just did the update today and now my IPHONe app no longer works.  My music library is now inoperable again.  This is absolutely not acceptable.  When is this crap going to be fixed? Sonos OS: S2Version: 16.3.3 (build 80156190)Hardware Version: 1.12.1.2-1.1

So I become a proud owner of Beam Gen2, Sub Gen3, and two Symphonisk bookshelfs Gen1…….And this is my first post here.I spent whole day trying to maake it work. Just to make it clear I am an network engineer….. It definitelly is clunky….So my network setup is:3x Cisco CBW 240ac access points1x Huawei HG8145V5 router1x Cisco c3750 switchSonos:2x Bookshelfs connected over wifi1x Beam Gen2 connected over wifi1x Sub Gen3 connected over ethernetStory:Right after breakfest I full of enthusiasm started configuration with adding beam (wireless) to my new Sonos household, it worked somehow, opened the app an it is a mess honestly :D, but after few moments music was playing and I tried to add sub, an the disapointment began….. I simply could not make it work, sub was added but i could not connect it to room to my beam, and every try it broke beam and whole the app. Tried it multiple times, it said something like successfull few times, but after that sub is not connected…. So I tried adding books

I’m trying to set up some outdoor speakers for a new patio that we are building. Thinking about putting 4 Klipsch speakers AW- 650 ( which would go under patio ceiling ( size of patio is 40 X25  )  and another 2 outdoor speakers on the ground ( the rock looking ones AWR-650-SM) ) for the other part of the backyard. Can all this be connected to 1 sonos amp or I need 2 separate ones? also how many speakers can each amp support? I already have sonos for inside of the house and have been using the for years. We love it! Thanks. 

Have a NetApp, trying to leverage it for NAS, I have disabled SMB1 and enabled SMB2/3 and I know that the username and password I am using is correct as I can connect from several machines to the share.These are the settings of the NAS server, I am not sure why sonos does not work, the audit log on the NetApp states authentication issue, but I know the credentials are correct.                     SMB1 Enabled: false                  Max Buffer Size for SMB1 Message: 65535                                      SMB2 Enabled: true                                      SMB3 Enabled: true                                    SMB3.1 Enabled: true 

I love my Sonos when it works, but it’s been a constant headache… The latest is that after listening at home, all of the content on the app is grayed out - playlists, artists, recently played. I can see it all, but can not select anything. Services do not show at all. I tried to add Apple Music back, but just get an error “something went wrong. Please try again.” I’ve reloaded the app, reset the app, logged out an in… Nothing. The only thing I can do is start or stop the music already played or last played.  I will add that I use the app for two systems, one at home (i am owner) and one at work, which I am not the owner. When I switch between the two I find the system on the current network and join it - this seems to be when this issue crops up. 

Why ‘Deutschlandfunk’ does NOT work anymore?Hi Sonos team. Hi Sonos community - I try to stream the radio channel ‘ Deutschlandfunk’. It was always available through the Sonos radio service. But lately I only can connect to Deutschlandfunk Nova or Deutschlandfunk Kultur (Green annd orange label) unfortunately not Deutschlandfunk (the blue label) anymore. Can you/ anybody help me please on this topic? Can you fix it, Sonos? 

HiRecently picked up a Ray and whilst it works on Spotify etc via the app, the sonos app says there is not connection between tv and speakers. Tried the light down wire and it works. Removed plastic caps etc. Only thing I can think of is if the port on the sonos is broken? Pic attached. Any help would be great! Thanks in advance 

Hi all, since the app update I can’t login. App continually says login to update system. Nothing has changed apart from the app. Constantly says something went wrong. Emailed the ceo and support on numerous occasions with no reply. I’ve rolled all the recommendations and it still doesn’t work. Anyone got any other ideas apart from selling ang buying Bose,

Buen día, tengo un pequeño problema con un cliente, para ponerlos en contexto: el senor tiene en una habitación una barra de sonido, un sub, y dos bocinas SO (no me deja agregar en la misma habitación otro par de bocinas que el tiene en ese mismo cuarto), otro par de bocinas SO agregadas en otra "habitación". El problema es que él, al subir el volumen con su control remoto (LG) solo se sube en la "Habitación" donde se encuentra la barra de sonido, el par de bocinas que se encuentran agregadas en la otra "habitación" aunque esten seleccionadas no de sube el volumen, se tiene que subir mediante la app de sonos. Este problema pasa cuando se está viendo alguna app de streaming o tv por cable, al usar Spotify sí se sube el volumen de todo junto usando el control remoto. Espero alguien me pueda ayudar. Saludos! Moderator edit:Google Translate-Good morning, I have a small problem with a client, to put it in context: the gentleman has a sound bar, a subwoofer, and two SO speakers in one room (

My Sonos app is not loading today, crashing instantly, any ideas?

Mh sonos beam gen2 won’t stop blinking orange and white when i tried to factory reset it . what do i do?

I have just returned to our home in UK where we have Play5. Have other Sonos products in our main house in Australia. Cannot get Play5 to work, cannot even get “Accept”  button to work, it is “greyed out”. 

I’ve mostly made my peace now with the new app, and I like a lot of it.  That said, my main issue remaining is the lack of responsiveness on the main volume slider when on the main app page (ie. single slider at bottom).  I don’t have huge hands, so it’s not like I’m a giant trying to use it … but even so, it’s the only slider of any app I can think of that I can never get to move immediately, without finding that exact sweet spot.  Feel like an easy fix would be a slightly wider (ie. height) sizing, so it is easy to grab and move.Cheers!

My Beam 2 That’s running my living room audio is blinking a white light today.  I see other topics posted but since I’ve been on hold with Customer Support for over an hour I figured I’d post a topic while I wait. Things I’ve tried:Unplugging and re-plugging Factory Reset Plugging in an ethernet cable Plugging in a different ethernet cable to a different network Un-plugging and replugging all of the above for different durations  Update:  Talked to support and it was labeled a “boot failure”.  I’ll have to return it and receive a new one.  Luckily it was still under warranty.

I am struggling to play vinyl from my turntable to my Arc. The current setup that I have is I connect my turntable to the RCA IN on the Connect, then I set the Arc input to be the Line-In that shows up in the app. For some reason no sound comes out of the Arc. Here are a few things I’ve tried:- I tried playing music from apple music in the app to the Arc, this worked- I tried connecting the LINE OUT of the Connect to speakers and play from the Line-In, this worked I’m not sure what is going wrong. Any help would be greatly appreciated.

I’m trying to connect a Sonos One back to my system, but no luck. The speaker was connected fine in one room, but when I moved it to another room, the system didn't recognize it. I’ve tried a system reset (holding the infinity button while plugging in the speaker) numerous times, but when I get to the stage where it’s connecting to my network, I get a message that says, “Your Sonos has been added, but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from system settings.” That doesn’t work. I’ve tried this about 5 times. I’ve moved the speaker to a third room and no luck. I’ve reset my router without luck. I’m stumped.  Note that all my other Sonos speakers (3 Sonos Ones, 1 Play:5, and 1 Beam) are connected without issue.

Seeking any suggestions as spent an hour with customer support trying to connect a pair of Play:1 speakers to Bridge. The issue was that the Play:1 speakers have S2 software and Bridge is S1. We tried unsuccessfully to downgrade the Play:1 speaker software to S1. I wondering if someone has another idea. Is it possible to eliminate the Bridge (which was being used to drive external speakers that we no longer use) and use the two speakers individually? Or must I purchase another device that uses S2 software to drive the two Play:1 speakers?

I have several rental properties and use Sonos in each. The voice recognition fails constantly and it 'seems' that remote systems are clobbering each other?  Not sure if thats just renters not figuring things out. What's the best and simplest way to provide a good interface to the music systems in all these places using my own Apple and Amazon Music accounts, blindly of course. ? Moderator edit: corrected typos

I can't get my Fire TV Cube remote to control Sonos Arc volume...HDMI ARC input (one only) on TV is connected to Sonos Arc....Fire TV Cube is connected to HDMI 1 on the TV. Any ideas?

I’m trying to play podcasts from spotify in the Sonos app and all I get is access denied, I can play music without issues but when I try to play podcasts I get the error “Unable to play <podcast episode name> - access is denied.” and if I create a playlist in Spotify with podcasts and view it in the Sonos app all of the podcasts are greyed out  and I can’t play any of them.I tried to remove the spotify connection in the app and then add it again after a while without luck.Music and everything else works great and have no issues, this problems only exists with podcasts and Spotify, I’ve tried with the Sonos app on Android and iOS and the problem exists on both platforms.I’ve sent diagnostics to you: 684919168

Speaker works with Bluetooth fine. Set up process works and connect to network. Then app cannot locate device. Try again, same thing. It can detect device to set up initially but after that never can connect. Frustrating. Ready to return. So disappointed.

I go to the app and cannot get the first page to accept