Hi community 

I've just swapped my broadband from Sky to Virgin Media (hub5) and I've tried several attempts to get my sonos to connect to the new WiFi and so far I've failed.

So far I've tried the following:

1. Factory reset the sonos (play 1 - older model)

2. Split 2.4 ghz and 5 ghz

3. Plug the play1 to the router with a ethernet cable

My sonos app (on my phone) can find and connect to the sonos (when setting up a new system) but when it asks me to then connect to the 2.4ghz network it can't connect (and I'm definitely putting the password in correctly!!)

Please can someone tell me what I'm doing wrong?

Screenshot of my hub settings below: