Get help and assistance with your Sonos system

I've just had to add my Sonos one back to my system as I changed the WiFi password. It's listed as being on my system but it now has the microphone disabled and pressing the mic button doesn't enable it. I had to carry out. Factory reset to get it to connect if that helps. How do I enable microphone again please?

Like many, I have been experiencing Apple Music songs skipping in my playlists, one of the many delights of the new app. Many songs were greyed out in the playlists and did not play. I don’t know if this will apply to anyone else, but I found a solution that works for my system.I remembered that for some reason I had four separate Apple Music systems showing up as “connected accounts” in Service Settings -- even though they all connect to the same Apple Music account, same login and password. (No idea how that happened, but that had been the case for many years. It had never caused an issue until recently.)I tried to delete all Apple Music systems except my Primary Account. The app did not allow that (why? who knows!).So I reauthorized each of them, keeping only one as my primary account.That has solved the issue with my playlists - all my Apple songs now play!Note, I previously tried rebooting all my speakers, router, deleting and reinstalling the app, etc, with no joy. TLDR: If you a

When will Sonos finally introduce a volume equalizer so that a uniform volume is always guaranteed, even when the song is changed?Like with Spotify: Audio normalization balances out quiet and loud songs for a more consistent listening experience.

My Apple TV with TVOS18 connect with Airplay to my Sonos One, my Sonos Era 100 and my Sonos Roam and doesnt have any sound in any app in my TV. I have the latest version in my app Sonos and in my speakers.Does anyone have the same problem? Somebody knows how to fix it?

Does anyone encouter the issue that the volume suddenly becomes silent when using Sonos App plays Apple Music? sometimes the volume may even surge to the maximum. It seems that I started to have this kind of issue as recently as IOS 18 is launched.My system is arc, sub mini and era 300s. However, there is no issue when playing Apple Music in my another system: sonos onesAnyone knows why? thanks 

amp is ready to connect ( flashing green)but it doesn’t Been rebooted - all ok until time to press the button  & nothing just note that button not pressed 

I have a Sonos Move and Move 2. I moved wifi and am looking to set them up as a system on the new wifi. I open the system settings in the app and select “update network”. I follow all the steps and everything seems to work. I click done and none of my products are connected and it asks if I’d like to update the network. This is like Groundhog Day and horribly frustrating so any help would be great

I have spent almost 11 hours on various telephone calls with Sonos tech support trying to get my Sonos One speakers working.  Technicians have told me that I must label my 5G and 2.4 with different names.  Spectrum tells me their routers cannot do this.  Are there cures for this problem?

Any update on when this will be fixed. I'm tired of the bs answers

The latest update of the app 80.09.08 which came out at the end of September is completely useless.  Everytime I open the app I get a screen saying No Products found.  I simply can no longer use my Sonos system. This is an absolute disgrace - why cant your development team thoroughly test app updates before you make them live.  The update before worked perfectly well and was a big improvement. 

HelloI’ve just unpacked a new era 300 and want to hook a CD player up to it but having some issues. Currently the 300 is on the network ok and is working via the Sonos app, when I attach a 3rd party usb-c to audio connector and hook that up to my cd player (via headphone out port, no other output port available) I don’t get any output at all, the line out settings in the Sonos app are also unavailable.What could be going wrong? Is it that I’m using a 3rd party adapter and only the official Sonos one will work? Or something else? Thanks.

The Sonos technical service in Spain is out of service. I have tried to contact them via the phone number listed on the website and it appears to be out of service and there is no email address to which I can direct the problem I have with my Sonos ARC EU: Good morning,The power cable connector that connects to my SONOS ARC EU soundbar, acquired on 03/01/2023, once connected to the bar (process that is not easy because since I acquired it it no longer fit correctly) this comes off very easily if the bar is subjected to any movement, with the consequent discomfort.The cable, the connectors and the reception point of the power cable located in the bar are in the same state as when the product was received, presenting this problem from the beginning, although there has come a time when this discomfort has become tedious, because at the slightest movement that the cable suffers, for example when they turn on its TV axis and bar on its base, the cable is released and the power is lost.I'm w

I moved home and now have a new wifi network. Have tried to set up 2 x Play 1’s on the network but nothing happens. Even when Play 1 is connected via ethernet it is still undiscoverable during the set up new network process.Factory reset process also just ends in a solid orange light. Can not get to green light at all, again ethernet cable plugged in.

I’ve got my surround system set up as described.What I’ve done so far is to use the settings to adjust the distance of the Threes in the app. There is no perceivable difference in sound balance when I do.I have two surround choices: - Beam plus 2Ones - Beam plus 2Threes (current)The Threes are louder than the Beam and I can’t hear the Beam very well. I know the sound is somewhat balanced but it’s hard to tell.I don’t want to set up the Ones, just because, then all three components have mics. I can then separate the Ones in to two further groups.How do I balance the Beam with the Threes.

Can’t get Sonos Move to connect. Just blinking orange and white. Won’t go to green. 

Probably this is now old news but Sonos please fix bug issues once and for all. I have 17 speakers connected and when it’s not one thing is the other.  App is completely unreliable with volume sometimes not responding, speakers disconnecting, rooms disappearing and speakers even made a loud sound. I have no issues with internet connecting both wired or wifi. The app seems at times it has a mind of its own. I’ve spend thousands on your excellent hardware only to be let down by the driver.

Hello. The 3.5” driver foam on a Play:1 speaker has cracked. I believe this was a common problem. I want to replace the entire driver. Does anyone know of a direct replacement? NB that the (4) hole pattern of the driver’s frame is (oddly) 72 x 77mm. Codes I have found on this driver are: (front, in the rubber surround) SONOS 405-00314 REV A CAV 31; (rear, on a small white sticker) 180-00057 PHWP17102602185 

Hi, I’m facing an issue when moving a speaker to another room: this speaker is not visible in the new app (version: 80.09.04), but only I can see an error message: X room is not connected (X is the original room).I did the factory reset several times on this speaker, I deleted the old Sonos network created a new one, and rebooted the router many times without any success. The app cannot connect the speaker: it's always been lost in the adding to the wifi network stage.I have an Asus mesh wifi with a main and an AP router: the old room is served by the AP router the new room is for the main router. The speaker is working well when is in the old room. According to the router’s status information: if the speaker is connected to the AP router everything is fine, if the speaker is connected to the main router with the same IP address (only 1 DHCP server is available at home), the speaker cannot be visible in the new app.How can I change the speaker's AP router assignment in the new app? Or

Why do I keep getting “Unable to load content.” 

Dear all,my Sonos speakers (Sonos Play:5 Gen 1, several Sonos Play:1, Sonon One, Sub, Roam) forget their queue content after power outage. I guess this is currently by design and I have to admit that doesn’t happen often but I have connected my speakers to my home automation (swtch light on > start playing / switch off > pause) and every time when my speakers get disconnected from power (e.g. due to power outage) and restoring power, they boot up with an empty queue and I have to add a radio station again manually to all speakers. It would be nice, if the speakers could keep the last played play list with track and position, radio station or whatelse. I’m not a programmer, but speaker settings also remain after power outage, so in general it should be possible to keep some information beyond power outage. Maybe this should just be considered as feature request.PS: I thought about a workaround via my home automation but it’s difficult for to keep track of the queue information an

Is anyone noticing that their app is having ramdon error:Can’t find systemcan’t find play historycan’t connect to all componentsThen it all works

I can't  reset my Sonos One 

Airplay on my Apple 15 will play for one song then cut out. I uncheck the speaker and recheck it and it will go for another song than cut out again.The odd part is that when you look at it in airplay it looks like its playing (eq bars going up and down)I’m only running one speaker but this happens though Apple Music, Sirius, and especially my music library.  

Randomly, but more often than not, my Beam is muted when I turn on my new TCL TV. The only way to unmute it is through the Sonos app. I am connected via eARC. Once unmuted all is well.

My Roam died and was replaced by a Roam 2. Thanks, Sonos!No problem setting up the Roam back in January 2023. However, I have yet to set up the replacement Roam 2 despite numerous attempts. Asks for my WiFi password then fails to connect. SSID and password are correct.Might be an issue with mDNS?What does the App and Roam 2 expect to be provided by the WiFi network?The App seems to be issuing: Standard query 0x0005 PTR _sonos._tcp.local, "QM" question but not receiving a reply …Note that I only have the single Roam 2 and an Android mobile to run the App. No access to Apple devices or wired Sonos devices.