Get help and assistance with your Sonos system

Those Android users unfortunate enough to have installed the v16.3 firmware released on 17 July may have encountered a nasty bug that crashes the app over and over. Thanks to an intrepid detective on Reddit, we’ve narrowed down the bug and identified a weak workaround.The bug causing the crash seems to be triggered by local library music. And the local library music does not need to playing, it simply needs to be in the queue of the currently selected Sonos device.So if you are encountering this bug and your Android app is stuck crashing ...Using a functioning controller* clear the queuesⵜ on all Sonos devices Start Android app, everything works! Play streaming source, everything works! Play local library music, BOOM CRASH BOOM… hence “weak workaround” as local library music in your queue will continue to crash the app.* Desktop app and Web app work particularly wellⵜ or replace the queues with streaming musicSide note: this bug is not limited to Samsung devices, tho’ it may not impact

Sonos Radio and TuneIn doesn’t work after the “May update”. I have to Reauthorize both but with TuneIn I get an error and with Sonos Radio a timeout…I have installed the old app and with the old app radios are working fine, “updated” again the app and radio doesn’t work.Anyone could Reauthorize Sonos Radio or TuneIn with the new app?

When asked to play the radio I get no response from my Sonos one (gen2). When I ask Spotify to play music I get "sorry that device is off line". I have currently have the Sonos one hardwired to the hub as wifi also now not working. Tried so many things and going around in circles..😬

I’m trying to reset my Sonos play 1 speakers after updating the app. The speakers stopped working the other day and the system disappeared and I was told by the app that I needed to update the app. After updating the app it said it found no system. So I’m trying to connect my speakers again, and resetting them appears to be the only option since the app update doesn’t see any system. After unplugging the speakers, holding the play button down and replugging it in until the light blinks orange. After that, nothing else happens. It never switches to green even after waiting 10 minutes.  I’ve unplugged it and now it just blinks white.   how do I get the system to work again? 

I can't access to sonos system eq through app. It keeps asking me to sign out and sign in, which i did and keeps on repeating same pop up msg. Need help...

I can’t be the only one with this issue.  I have had BEAM + ONE + ONE as my living room setup.  MOVE is in the Bedroom.  Was so happy with this setup.  Never an issue with the SONOs app playing music.  Never an issue with Apple AirPlay playing music or Podcasts.  Mutli room worked awesome.   I added two ERA 100 to my setup as a new room.  Setup as left and right…Very basic and simple.  Ever since I added those two speaker, I have had nothing but issues.  I was told that sonos support acknowledges a bug with airplay and lossless.  One speaker would cut out or both would drop for no reason.  They are still seen on the network, they just stop playing music.  These two speakers are the closest to the router, so it’s not a distance issue.  Not using any voice commands.  I’m relegated to use the sonos app to play multiroom and that sucks ass as well.  I’m lucky to make it through two songs in a playlist without the one or both Era dropping.  I have to go through the app, turn off that room,

About a week or so ago, the following behavior began:If I haven’t watched TV for awhile, and then begin to, there will be no audio.  If I open the app, the Sonos system cannot be found by the app.  Restarting the Sonos system by cycling the power to the Arc restores everything.  Until the next time it happens.Insignia Fire TV w/eARC HDMI connection to SonosSonos is the only HDMI connection, cable is secureMy home network is enterprise grade and rock solidThis began suddenly, I have not made any recent Sonos or network or TV config changes

I have a pair of Play 1s in the office and Apple Music plays fine through those either direct or via Alexa. But I have the same set up in the kitchen and Apple Music only plays through one speaker. I can see no difference in the Sonos app, but Alexa sees Office and Office Sonos, whereas it only sees Kitchen, no Kitchen Sonos. Alexa has created Office Sonos. Any idea what’s going on?

I have a queue containing only elements from the Pocket Casts service.That queue is not displayed in the new android app controller.It is displayed in the windows, the webapp, and the old android app controllers.That bug is here since the new app has been released.I didn't care until yesterday because I was still using the old app but I was foolish enough to trust sonos and update my system… 🤦🤦🤦    

I cannot get my Sonos Amp to play audio from Insignia Firestick TV. I wont go in to specifics regarding prior configuration as needs have changed (major difference is, I only need to transmit audio from TV to Sonos Amp) but know that the prior system worked as needed using same cables. I now have a Insignia Firestick TV connected to RCA Audio Balun connected to ~50 ft of ethernet (I dont know if CAT 5 or CAT 6 but it did work in prior set up) back to audio balun into new Sonos Amp.Note, I can play music through speakers via the Sonos amp just fine. Which tells me the issue lies from the TV to the Sonos Amp. Again, prior wired connection worked just fine. I have tried every TV audio setting/configuration. I am considering returning audio balen (as well as a Sewell Sound Link Audio device that I tried) and will try a 50 ft HDMI but that is not preferred as that requires more drilling and labor (when I dont believe that is necessary as again, it worked on an older TV and Sonos device - I

So I have an existing system of two Sonos Eras 100’s and one Play:1. I recently made the plunge and decided to buy the Arc for my TV. Easy install: as soon as I did it, I had ZERO issues with my Arc playing audio with my TV//Apple TV. And even though all 4 speakers show up on my system in the Sonos app (iOS), I simply cannot play music to ALL Sonos devices from Spotify. I can either do 1. Play music to my two Eras 100’s + Play:1 *OR* just to the Arc. When I pair them all together in the Sonos app, NOTHING plays - complete silence. HELP! 

I have 5 x Sonos 1 and 1 x Sonos SL (the one with Alexa). All the speakers run off the new app (App2 I think). I play my music via Spotify. I want to play music from my turntable and have been told I would need a Sonos 5 as it has the socket required to run an alternative music source through it. To keep costs low I was hoping to buy a 2nd hand Gen 1 Sonos 5, but a few sellers say it will only work from App1. Yet I run both Gen1 and Gen 2 Sonos 1’s  from the new app.  Would I be ok in buying a Gen 1  Sonos 5 to get what I want, connect my turntable.   Hope all this makes sense.

I have heard conflicting information on a completely hardwired system with Ethernet run to all devices.  Does the 32 device limit still apply in this case?  Are there ways to workaround the limit?  I’m building a large residential network with Ubiquiti managed switches/cloud gateway, so it has a lot of extra functionality and configuration options including VLANs.  Does this impact the total device limit?  I currently have hit the 32 device limit with wireless, but I’m wiring every device for better latency/reliability, and to ensure that my whole house playing music isn’t occupying any WiFi bandwidth.  I’m setting up all WiFi 7 access points too. Documentation isn’t completely clear or specific on this, and I’ve heard of other systems hardwired with more devices.

Is anyone else having issues with no sound coming from one side of their headphones. I have only had these for less then 3 weeks and I have tried everything and I cannot get sound to play out of the right side of the headphones.

Been a Sonos user for many years with double digit zones throughout the house. Recently upgraded to S2 a few months back. I have a sonos connect amp (s2 compatible) that a I purchased recently. When attempting to add the connect amp, the app immediately recognizes it and connects to it for the set up process. However, when I get to the final stage of pressing the play/pause button when it is blinking, it always fails to recognize the button press. I eventually get the message that “we didn’t detect a button press from the Connect: Amp with the flashing light. I’ve reset the connect amp several times and  I’ve also tried connecting the device via ethernet cable without any luck. Any other options? Very disappointing to be running into these issues.

Pandora is not working. Just does not start playing. 

Having just built a new house we have been planning on upgrading all of the dozen or so Sonos speakers we have as ours are a little old now - but the Sonos App is so appalling to use we have decided it may be better to look elsewhere, to a different company’s product. Are there any plans for a major overhaul of the new App? And if so, when?

garbage*Moderator Note: Title modified in accordance with the Community Code of Conduct.*

There are some Podcasts that are shown under Albums and other Podcasts shown under Podcasts in Sonos Favorites. What is the difference between Albums and Podcasts under Sonos Favorites? 

WTF Sonos? You are garbage. Your app is no w complete garbage. Every time i go to use my simple system it's garbage. From not connecting (multiple mesh points with wifi coverage out to 1000’ from y residence), to not even being able to control volume on a device that's whiting 60’ of a primary router and 20’ from a mesh point.  What does it take to be a software engineer at Sonos, a pulse? If so, I'd check your SE’s pulses BTW.

I’ve always kept my music library on a usb stick connected to my netgear router, which my sonos system could access through readyshare.  Sadly, my router died, and I had to replace it with a tp-link router, which also has a usb port, but it seems to work differently.  Does anyone know what’s required to set up a usb-share library with a tp-link router?

I cannot open the Sonos app on iOS 17.6.1. It crashes every time I try to open it. So I tried to connect my wired home speakers through Spotify and now the speakers are playing independently and I cannot turn them off. I turned my iPhone off and they continued to play. Please help! 

HiI am considering new Era 100’s as a pair.Their first use would be at a party in a rented house, where we might not have access to wifi, so I thought as they are bluetooth they’d be ideal, no hassles with wifi, just play direct to them. We only have older Play 1’s which cannot be used on a guest network, so I understand.The question is when you play music via bluetooth, or say through the wired dongle, when the speakers are not on a wifi network…. can you create a pair, or stereo pair, in bluetooth?Thanks

Hi everyone, I sold my arc can I configure 2x era 300 with 2 Subs?

I saw a similar post on this issue, but it was closed without any suggested resolution.  Last summer, based on reports that the new Sonos app was a dumpster fire, I had held off installing the update for a couple of months until my Sonos system “helpfully” advised me that some of my speakers would not play until I “upgraded” the app.So, I moved forward with the update.  Luckily, some of the issues (alarms and timers particularly) had been resolved by that time.  But, with the Sonos app on my iOS devices (iPhone and iPad), I can only see a handful of the 100+ Spotify playlists I have.  99% of my use of Sonos is with Spotify.  So, I would really like to see a solution to this issue (and saying “just use the app on your laptop” is not a solution).  Thank you.