Get help and assistance with your Sonos system

I gave up on a Roam that had intermittent battery issues and would stop playing after two hours. Can I return it to Sonos for repair & resale? I purchased a Roam 2 and I want to dispose of the Roam.

Our business uses Sonos speakers & app to play music in the business. Sometimes we start playing music directly through the Spotify app, and other times we play Spotify through the Sonos app. When we play through Spotify, others are able to connect to the speakers and play their own music. When we play through Sonos, only the business ipad is able to connect. We don’t want any members to be able to connect to the speakers. Anyone know what this is about or why it happens?

What a disaster.Takes forever to open any music services and some, like Stingray which I have paid a fortune to subscribe to, will NEVER open on the Sonos app….rendering them useless Sonos never updates to tell you the actual song that is playing.  Keeps telling you it is playing the first song you played and never updates.  Brutal. Is Sonos simply shrugging its shoulders over this?  Oh well.  After customers have spent thousands of dollars on their infrastructure and speakers?  

About a week ago, I started getting access errors when trying to play from my music library on my Synology NAS. I am running all S2 Sonos components, and I’ve made no SW changes to the NAS in well over a month. I’ve been successfully running my music library for several years, save for the disaster last spring when Sonos made the major app change. It’s been running fine since the new app stabilized.I deleted the library in Sonos using the PC desktop app, restarted the app, and then set up a new Music Library. The library was correctly discovered, including music I added last week. I can browse to the music I want to play in the Sonos app on the PC desktop and multiple android devices. However, when I try to play the music I can browse to, I receive an "access error." This applies to every album I have tried (several dozen at this point). How can Sonos have access errors to the very music Sonos just discovered?I have confirmed that I can access the SMB share from two phones and a tablet

Hi all,Is there any plan for a function to disable the blue light that shows it is on. I could find it quite disturbing in the dark or in the plane when everyone is sleeping.Think of neighbors and others is unusual .. but yes I do care :)

Hi. My gen 1 beam (and sub) is connected to a LG television. When I turn off the TV (using the remote or asking Alexa) the beam goes silent. After about 10 seconds the beam plays 5 to 8 seconds of TV sound.This is not a major problem but it can be off-putting when I turn off the TV and leave the room only to hear a few seconds of speaking or music. Any thoughts or ideas?

I learned today that when driven by a TV and watching a non-surround source, I cannot control the gain on the surround speakers.It seems to me that when watching TV, say a music video, that the surround speakers should be carrying the normal stereo left and right signals, and I should be able to control the gain on those speakers.For example, listening to a music video, I should be able to treat the Beam soundbar and the two surround speakers as four stereo speakers -two left and two right.Anybody else?

system is dead,  I type in a search and it just spins.

I hve multiple SONOs 1, 5 and a 7   Is there any way they can connect to a Starlink networks as it uses WPA3 Network Security Protocol?

As per the title description. My Play:1 won't show up in the app.... Either in the system settings menu or on the main play menu. All was fine and it was working fine until a couple of days ago when it randomly dropped out. And despite going through (several) factory resets and then connecting back via the app as a new product AND despite the app saying that connection is successful it won't show up. Funnily enough it's the Sonos which is closet to my router. About a realistic 6 feet. And it's worked perfectly until a couple of days ago like I say. And nothing else within my control has changed. Does anyone have any ideas? 

One of the annoying things that went missing with the May updates were some of the Deezer integration features, such as the ability to add / remove songs to Deezer playlists from the song’s more information context menu.Is this a Sonos side update or a Deezer one?Either way, can we have missing features reinstated please? 

I have a lot of compilation albums.  When I go to pick out an album, every compilation album lists each song as an album!  This makes browsing by album impractical.  Please fix this.  I have seen in other postings that this is a known problem, but it is not scheduled to be fixed!  Please elevate the importance of fixing this and get it on the list.

Hey,currently have a Move 2. Always have issues when it’s connected to the wifi. music sounds like a badly scratched cd and keeps skipping. I have a complete home theatre set up with Arc sound Bar 2x era300 and sub. All brought this year and I don’t have this issue. Have good connection to wifi. Bluetooth to Move2 works fine it’s only when it connected to wifi. Turning off and on my phone sometimes work. But I shouldn’t have to every time I want to listen to music. Any suggestions? Could this be a faulty Move2?  Thanks. 

Hello everyone,I'll try to be clear (although English is not my native language).My internet connection is via an LTE router (unfortunately I have no choice), which is not supported by Sonos.The idea would be to connect a Sonos Era 100 with an ethernet cable to the LTE router, so this Sonos Era 100 will create a dedicated wireless network specifically for my Sonos system.But I only want to connect "portable" Sonos to this systemQuestion:Will this dedicated wireless network allow "portable" Sonos (Move 2 or Roam 2) to work properly?Or on the contrary, are "portable" Sonos definitely excluded from a wired configuration anyway?I haven't been able to find a clear answer, and I thank you for your help.

It still seems that the latest version of the Android App is missing the TruePlay toggle. This is annoying in itself, but I also have an iPhone so have performed TruePlay tuning on that recently. My question is - is the TruePlay tuning running at all times? If I can't see the option to toggle on/off in the Android app, does that mean it's not running (or turns off) every time I use my Android app to control my system...? The surround sound options show something like "distance to left/right speaker > 2ft", whereas it used to be greyed out on the old Android app if TruePlay was enabled. What does this mean? When I access the system from my iPhone, TruePlay is there and is toggled on. But is it on only when I access it again with my iPhone..? Anyone have any idea here? (Probably not Sonos 😄)

So, with the launch of the new Google TV box, I couldn't help but upgrade. However, has anyone experienced audio sync being well out?  And seemingly the need for a minus correction option within the Arc sync correction settings? I don't seem to be able to add the topic tag of #GooglevTV

Arc is making a cracking sound intermittently.  Wassup with that!?!   Stuff costs too much to not work correctly.  it’s happening during active streaming and also when just resting on a homepage.   doesn’t happen when playing music.   

I have a new WiFi router and cannot connect my speakers to it

The volume cannot be increased past 15 in one of my rooms that has its own amp and uses ceiling speakers.  When I try to increase the volume it automatically adjusts itself down.To avoid confusion, I have no arc or TV in room, not is any other amp in my house tied to this room.  It is a standalone amp.

We have now had the new Sonos App for 3 months, here is what I have discovered so far.The old App is not coming back. I am not sure if this is down to Sonos being stubborn or inadequate planning for this as an option. Either way it is not coming back. There will not be a class action law suit. Simple truth is that, no matter what it feels like, our speakers still have the capabilities we paid for its just that the App won't let us access them effectively. The possible exception here is the users whose speakers appear to have been "bricked" by the App. The new App has some fundamental design issues and is generally slow to respond for a number of users. My personal experience is that changes, like volume, vary from instantaneous to 20/30 seconds to be applied.  I still don't think the new UI is "intuitive" but I have got used to its idiosyncrasies. As others would put it I have developed the requisite "muscle memory". The new App clearly works for some people but that does not in anyway

Can it be true that it is only the system owner, who can create and edit alarms?Can there be several system owners in the same household?Or is it it really true that I have to ask my husband for his login to change an alarm?

In my phone app the battery shows for the Roam as charging and a few minutes later the charging indicator is gone. Is this normal? I’m using the base charger for the Roam.

Hi,I have 7 sonos speakers and 1 Amp. All are physically connected to an Ethernet port of my switch.All the Plays are in Disable Wifi mode but I can't disable the Wifi for the Sonos Amp, the option is grayed out.Any advice ? 

Okay am i the only one here was thinking that 1k£ sound bar will be louder than sonos five ? I mean doesn’t sound louder at all than one of sonos fives and the price is double . And seems changing in so os app treble and bass doesn’t actually does anything am i the only one thinking like that and is it actually has to be like this ? 

My Move & Roam are not connecting properly to TV audio when added to the group. All my ‘non moveable’ speakers connect seamlessly. Both the Move and the Roam’s audio drops out every few seconds if I try connecting them to both my Beam or Ray while watching TV.There are no issues with connecting the Move and Roam to the Beam & Ray while listening to music. Any idea what I'm doing wrong?