Get help and assistance with your Sonos system

I am very happy with my Port. I do think it is priced high.The analog in works fine with my analog turntable and the digital out coax ‘stream through’ to an external dac.What I am missing is an optical in for my cd player.I think it could be a great feature for the Port and increase the value for a small cost. What do you think? My two cents.

Hi!Im going to build a small cinema in the room you can see on the picture. Its not an ideal room size, but it is what it is. My problem is that i want to have a reflective surface for the era 300 which currently dont have a reflectice surface to the left, just a open space that i want to “remove”  by putting up a “surface”, which can not be a full wall from floor to ceiling. Can i use a cabinet/closet (ORANGE in the picture) to create this “wall”, and hosw tall and big should it be to work? is it enough to be a little taller than the higth placement of the era 300? (I gave bougth the original Sonos stand)Thanks! 

What a pile of s***...spent best part of £5K and cannot listen to a tune....waste of £4.5KModerator Note: Modified in accordance with the Community Code of Conduct.

Anyone want this feature !! It shouldn’t be too complicated to do ??

Hi,beam is updated. Sonos Anroid app is updated. Google account has been connected. Still youtube in sonnos app cannot show music lists or search doesn’t find anything.Sonos radio is working.Has anybody suggestions ?So dissapointing.

Hi All, need some help please. Would this space below be a problem for era 300s? As you can see, the wall juts out at the window and I was going to place one speaker there and one the other side where the wall also juts out. The couch will be in front of it. Just wondering would this impact on surround sound and if 100s would work better here? Thanks  

Hi. Ive recently bought a sonos arc ultra and a pair of sonos era 100. I set them up, use true play and works amazing with hbo, netflix all in sorroud etc.  but the 2 era100 do not work when Im watching youtube or tv. I understand that youtube is not 5.1 but still i want to hear sound from behind my coach. Anybody know how to set it up? thanks

Bonjour, Mon domicile est entièrement équipé de système sonos, dans toutes les pièces. Dans le salon, j'ai 1 playbar, 1 sub et 2 play 1. En mode cinéma je n'ai pas de problème, par contre lorsque j'écoute de la musique dans le salon, le son se coupe pendant quelques secondes et revient. J'ai tout essayé, changer de box, brancher tous les éléments en câble rj45, j'ai toujours le problème. J'ai lu sur certains forums que d'autres utilisateurs ont le même problème et qu'il s'agirait d'un beug depuis une mise à jour.Je commence a désespérer. Qui pourrait m'aider ?Merci. 

Our new home came with a Sonos system in the media room, which we love. We decided to go all in with the Sonos ecosystem and have bought several new products for our entire home since February of this year. The request/complaint is, why can’t we save the volume for these specific groups, or at least remember the last volume setting!? This is quite surprising, to put it mildly. Sonos does so many things well, and this feels like it should be a basic function for such a premium (cost and quality) sound system/ecosystem.I know I’m not the only one who feels this way!! 

I have recently added a wiim ultra to my ecosystem. My use case is two fold; firstly I use it as a headphone amp for Spotify, my NAS library and my turntable, because Sonos inexplicably has no option to integrate headphones (even the ones they make)Second, for aforementioned turntable I use the wiim ultra to cast a flac stream via DLNA to my Sonos set up.It works great, I chose a target speaker in the Wiim app for the stream and then group the additional speakers.Except when I change the volume on the wiim it only affects the linked speakers, not the group. This means I have to use the Sonos app to control the group volume. Annoying I have spoken to Sonos support who didn't really want to discuss as they state this "is not a recommended set up" (despite the fact they have no alternative recommendation for my use case(s)).I have logged a feature request but thought I'd check here if I'm missing something or anyone has found a workaround...

When I open the Sonos S2 controller on ios (latest version, on iPhone16), it takes over a minute to find the speakers on my system. Quite often it then says it can’t connect when I attempt to select a different speaker. This problem started after the latest update to the controller app. It is not a network problem. If I open the controller on my Macbook, the speakers appear immediately and can be controlled as expected. Looks like this might be another example of Sonos breaking the app. Very frustrating. Has anyone else encountered this problem, and found a solution?

Hello SonosI placed an order with your good selves with a 40% discount code which you offered me for my next purchase my case number: [redacted] because the discount code did not work properly, you advised me to not accept the delivery which I have done, but it seems that it takes a hell of a time to get back to your warehouse to be re-scanned in to be re-issued with a refund and another 40% discount code which I'm still waiting for in this day and age it should not take 12 days and still no sign of a refund or discount code I've got the same situation with another company Ubiquiti  once they received the parcel the next day from myself the item was processed that day and back in the post the same day that is called professional conduct and an experience to receive What has gone wrong with Sonos processes? Moderator edit: removed and recorded case number.

Hi.  I know I can’t use a bluetooth cd player with the 4 Play:1 speakers that I have, but if I bought a Roam 2, could I group that with the 4 Play:1 speakers, and when the CD player is connected to the Roam 2 via Bluetooth, would it all play through the old Play:1 speakers too, as well as the new Roam 2?    (If so (out of interest!), 2 of the Play:1s are a stereo pair, would they still be a stereo pair or would they just all be a group playing the same thing?) It would be great to have our old CDs playing through the Sonos system. this way if it works! 

Parametric eq is essentiel for an high end headphones in the market and would let a lot more choice for customers....Ldac support would be a great choice since aptx lossless is supported by 10 devices in the whole world, whereas ldac is a lot more common....

Salve, io ho un problema che non riesco a risolvereuna volta collegato il cavo ottico ed impostato sulla tv l uscita l audio si sente ma quando cerco di configurarlo tramite l app sonos, quest ultima non vede mai il prodotto anche toccando il tasto x la visualizzazione. attendo consigli 

Ive tried multiple times but its not working. Every time i try to reauthorize it redirects me to Apple Music to sign in and after it redirects me back to sonos app to reauthorize again. I tried deleting apple music from sonos and reconnecting, also tried turning off my sonos product and checked for updates. Now im all out ideas and seem to figure it out, any suggestions?

For the past week, since the latest Mac update, my Mac OS desktop controller will crash and can’t be accessed.  Through a few chats with Sonos support, the issue appears to be the Local Network settings under Privacy & Security.  Force Quit the Sonos app - go to that setting and toggle the Sonos access - restart the app and, voila, problem solved.  But…...a glitch that should be addressed?

Connectivity:New to the community but wondering if I can get help. I have 2 Sonos Amps - 8 Sonance ceiling speakers - sonos arc ultra and Bravia 7 tv.Doing a reno and have all the wringing set up to connect 4 speakers in the entertainment room to one amp.  The other 4 speakers will be connected to the second amp (kitchen/dining room).  The arc ultra will connect to the tv with HDMI. Assuming another HDMI connection from the entertainment AMP to TV will work to have the tv sound for bar and the 4 ceiling speakers?   

Hi, I have two speakers: a Play:1 (wired to my router) and a Symfonisk Bookshelf (wireless). Both are on the same Sonos system and I can group them manually, but I want them to always play together by default, whether I start music from the Sonos app or the Spotify app on iPhone. I’ve tried looking for the “Group on Autoplay” or “Group with…” options in Settings, but I can’t find them in the current Sonos app. Can someone explain the exact steps in the latest app to make grouping persistent, or confirm if this feature has changed/been removed? Thanks!

I just downloaded the third-party app Sonify which released earlier this week and from a first impression it is much faster than the official app AND provides lockscreen controls on my iPhone incl. physical iphone volume buttons for volume control! How can it be that a third-party app does it better and gets released to the app store which somewhat suggests that lockscreen controls are not only reserved for Apple and Spotify apparently… 

Same or similar issue has been raised before but I could not find a solution that worked for me.I want to play tunes I have stored in My Library through my Sonos system.I subscribed to Apple Music (though all these tunes are downloaded from CDs I purchased), I added Apple Music to my Sonos list of music and content.I now see that some tracks (a lot) are greyed out and not playable through Sonos. They are playable through Apple Music.I do this through an iPhone.I was trying to resynch/reindex (?) Apple Music to Sonos as I recall having to do it when I first set it up but I cannot remember where to do that (if even this would help).I saw some info about Apple Music needing to recognize my tracks (if they don't have it in their catalog, then that might explain why it’s greyed out) but these are the tracks I am looking to play, these are “mine” if you will.Many thanks in advance

My old Sonos play 3 won’t connect to my WiFi anymore without a intranet cable, they work once connected but when I unplug they stop working, any advice?

Hello la communauté,  quelqu'un sais si beatport et sonos sont relié ? Merci !!!

I have two new Roam2 speakers that I would like to connect to my outdoor tv.  I have an existing system that I use inside with playbar, sub woofer, surround sound, and ceiling speakers.   I'm struggling on how to add the new speakers to the outside system.  If I use bluetooth, only one speaker can be connected at a time

Sonos app 80.24.36Sonos system version 17.2ios 18.6iphone 16 pro maxWhen trying to retune trueplay, the first part where you sit down at the listening position works fine. The second part where you walk around fails. No test tones at all and it pops up the error message above. Tried the usual fixes without success.Power down all speakersWait 5 minsPower up one by oneReboot routerReboot phoneDelete and reinstall appTried another supported iOS deviceQuick and advanced trueplayTried playing an audio track before running trueplayALL of the above failed to fix trueplay. Any more tips anyone?