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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27774 Topics
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Spawn2000Contributor I
asked in Home theater
Xgimi Halo + bluetooth connection

Hi, i have a Xgimi Halo + projector and 2 Era 100 connected via bluetooth. Any solutions for the lag?Thank you

221
UKMedia
8 days ago
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KenHowellContributor I
posted in Controllers and Music services
sonos STILL doesn’t work

The latest “update” (or one of the many in the past three months my system has been idle out of utter frustration) doesn’t work.  It recognizes Apple Music, allows me to scroll to and select the desired album, and when I select play, I get a spinning wheel of death.  Then it wants me to connect to  a Play 1….which I don’t and have never had.  Where is that class action lawsuit? 

383
Airgetlam
8 days ago
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Socgray01Contributor I
posted in Controllers and Music services
Android notification and lock screen controls

Recent update to Sonos app on Android and now cannot see controls anywhere except within the app itself. No lock screen controls, nothing in notifications bar, physical volume buttons don't control volume. Anyone else experiencing this? Pixel 5 with Android 14.

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8 days ago
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NKAContributor I
asked in Controllers and Music services
Apple Music won't play in Sonos app (!)

When I try to play, the song just buffering. Nothing happens. Yes, I have tried to reauthorize. And reinstall the Apple Music. Dont work. 

442
T
8 days ago
Uncle butch
Uncle butchContributor I
asked in Home theater
HDMI cable

The Bean 2 comes with a HDMI cable from factory. Can I use an 8K high speed cable instead knowing the quality has to be better?

373
Stanley_4
8 days ago
clark832
clark832Contributor II
asked in Speakers
Terrible audio

I have been a Sonos proponent for the last 12 years.  It has been a beautiful thing with superb   sound quality….. until lately.   I feel like Sonos has taken a beautiful thing and just completely turned it into a lump of shit.    one problem I have is that my speakers are constantly disconnecting while playing the the skipping moves around from speaker to speaker and then all of the speakers will go out and then one of the speakers will come back on and then a few more will come on and it’ll go off on some others. It’s just literally a nightmare.  I will add that I have a boost set up so this should not be a problem since that is the exact purpose of a boost,… to stabilize playback.    but that’s not even the worst problem. Tonight all of a sudden, the audio sounds terrible. I like a lot of good Rich deep base.  I just cranked up my music on my sonos to do my Friday night house cleaning and it is as if none of my setting for base (equalizer, sub volume, etc) are prevailing.   There is

883
clark832
8 days ago
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Blockie
asked in Controllers and Music services
Lossless audio from NAS - more than one Music Library possible?

I currently have a large amount of music stored on my WD Home NAS in various formats.  I’m able to stream MP3s to Sonos but FLAC files, although visible on the Sonos app (Music Library), bring up an error stating they don’t exist.  I guess this could be down to the NAS (which is a few years old) or the device I’m using to connect to Sonos.I also use Spotify but again, this doesn’t allow lossless audio.If there’s no workable solution, one option I am considering is buying a Brennan B2 or B3.  I have a large CD collection so streaming from Brennan to Sonos in lossless is appealing.However, if I take the plunge on a Brennan, I believe I would need to set that up as the designated Music Library.  So my question is - can two folders be set up within the Music Library on the Sonos app?  I don’t want to lose access to my existing NAS as that has some unique recordings (albeit on MP3) but would love the option of streaming lossless from another device.I guess my other question is does anyone k

392
buzz
8 days ago
J
Jazz FanContributor I
asked in Controllers and Music services
Desktop App for PC

How do I download the Sonos Desktop App?  Where can I find it?

662
J
8 days ago
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LibpattsContributor I
asked in Advanced setups
Starlink

Just purchased Starlink Gen 3 and my Sonos (Player 1) will not connect (cannot be detected).  I am not tech savvy and I am looking for help with an explanation in non tech language if possible.  I have used TP-link router prior to Starlink for my other internet service.  Can my Sonos system be “found” using Starlink network somehow?  Thank you for any help, step by step is best.

693
Airgetlam
8 days ago
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BoChrKochContributor I
asked in Controllers and Music services
Grey start screen

When opening Sonos App, it stays grey (15 mins), unable to navigate to playlists.

141
Airgetlam
8 days ago
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VitalyContributor I
posted in Speakers
Older Sonos Products

I own a number of Play 5 Gen 1, Play 3, Play 1, Sub and Playbar. These are perfectly working qood products, that I have full intention to continue using with Sonos S1. I would like to share with the community how I manage to factory reset each unit and reconfigure them back, since the standard procedure didn’t work and Sonos S1 app couldn’t find them on the network. Looking through various resources on the Internet the general conclusion was that each and every unit I have are faulty and only good for recycling, which couldn’t be true. And I have prooved if.  To factory reset the unit make sure the unit is the only Sonos device on the network, connect it with Cat5 cable directly to the router. Make sure all other Sonos devices are be powered down.    Do the factory reset sequence (keep mute and volume up buttons pressed on powering up and keep them pressed for 60 sec). It has succeeded for each unit for me. Had the blinking green at the end.    If this is the first unit, do the initial

694
jgatie
9 days ago
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RenegadeAndyContributor III
asked in Controllers and Music services
UPNP and DLNA where is this setting now!?

Hi all.I am running a Jellyfin server with DLNA plugins installed and running for my home audio content. I the Jellyfin server correctly identifies all 7 of my Sonos products, yet my Sonos S2 app doesn’t ‘see’ anything from Jellyfin at all.It is my understanding that there used to be some UPNP and DLNA on and off switch somewhere within the app - that I cannot find on my latest android Sonos app.Can somebody please tell me where this is?!

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9 days ago
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edublancoContributor I
asked in Speakers
era 100 started sounding awful, do not know what to do, help

Hi everyone, so today I noticed that my whole setup was stuck at 15 in volume. What I mean is that every time I turned the volume up or down, it would change on its own and go back to 15. After resetting, unpairing, etc., I found out that one of my Era 100s was causing the issue. It’s also started to sound very bad, like only the treble is working. Has anyone had a similar experience? What did you do, and do you have any suggestions on how to fix this?

362
buzz
9 days ago
M
Mav_174Contributor I
asked in Home theater
My Sonos Beam Gen 2 not showing in my router address table

Hi,I have a question I have a Sonos Arc in the living room and a Sonos Beam in another room; now the first one is showed in my router with ip address but the second (Beam) is not showed.The soundbar it seems to work but, even rebooting the router, it is not showing in the router address table.Can you please advise why this happens?Thank you

251
UKMedia
9 days ago
E
enazarioContributor I
posted in Speakers
Era 100 Randomly playing music

I have 8 Sonos Era 100s throughout my home which randomly start playing music at times. What can I look at to determine the cause? 

192
N
9 days ago
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ryder1145Contributor I
asked in Controllers and Music services
Firewall Error on Sonos app

Launched Sonos, and got the second error message. Checked my Firewall settings and got the first picture results. Any suggestions?   

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T
9 days ago
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Homeuser123Contributor I
posted in Advanced setups
Adware in Sonos App

Sonos has built adware into the app. So when my adware blocker stops traffic to braze.com, a cross-channel marketing campaign platform, it blocks me from being able to play music on my devices for several minutes. Can Sonos provide a response? And allowing my usage of the app to marketing campaign platforms is not an acceptable response.  

761
E
9 days ago
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BillBrennanGRContributor I
asked in Controllers and Music services
operating sonos from more than one mobile device

My wife and I both have Apple phones. We can’t seem to both be logged into the Sonos app to control the system— I was logged in, but she wasn’t, and when she logged in and connected to the system, then I couldn’t get in anymore. We’re both logged in through the same email and password. Is this a common problem? Is there a solution?

464
Jamie A
9 days ago
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MihaiTContributor I
asked in Home theater
Audio stops working intermittently when streaming on Beam Gen.2 and nVidia TV Shield Pro

I have a Sonos Beam Gen.2 hooked to an LG TV and I use an nVidia TV Shield Pro for streaming. Everything works perfectly when I’m watching regular TV or playing on the Playstation 5. I can see in the Sonos mobile app various TV channels operating in Dolby Digital 2.0 or Dolby Digital 5.1. On the PS5 the sound is DTS Surround 5.1. Both TV and Playstation sound work flawlessly. The problem starts when I watch Netflix, Prime Video or Plex from the nVidia TV Shield. Occasionally, about once or twice per hour, the sound just stops working out of the blue while the video keeps running. The temporary fix I found is to cycle the sound output of the TV back to internal TV speakers, then after 1 sec of sound on speakers, the TV switches automatically back to Audio Out (Optical/HDMI ARC) and, magically, the Beam sound works again. Until it happens again 20 min later. I also detect sometimes a bit of skipping or small cracking or popping, but it’s very mild. Usually these smaller things happen mor

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G
9 days ago
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Diogo AlmeidaContributor I
posted in Home theater
Home theater with amp

If i have a splitter earc and arc i can have a home cinema from sonos with tower speakers.Dual subs and eras 300 and arc ultra, but with the sonos amp i can have towers programed in front home cinema? or i need to create a home thetaer in the app with era 300 as back speakers surround and amp with towers fronts? 

528
buzz
9 days ago
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humuhumuContributor I
asked in Portable speakers
Sonos Roam - Can't connect

I have been using ROAM. I haven't used it for a while, but when I tried to connect to bluetooth I couldn't.I have reset the roam to factory settings and initialized the apps, but I can't connect to Wi-Fi before I set it up. How can I get it to work?

451
Gabriel Z
9 days ago
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Dr PaccardContributor I
posted in Controllers and Music services
How does a company turn a great product into total rubbish?

The current App is just terrible.  Clearly put together by a bunch of incompetents, managed and led by people who are simply not up to the job.  The top person needs to be sacked, and then a clear out of most other employees.In the meantime, customers need to be heavily compensated.  $2000 per customer to start off with.Sonos investors: this company is once again sinking. I don't think it is going to bounce up again. I'd get in the liferafts whilst you can.

975
jgatie
9 days ago
M
MikeythepikeyContributor I
posted in Home theater
sonos arc ultra paired with era 300 sound issue

After connecting my era 300 to my new Sonos arc ultra and updating firmware and app I have now noticed that surround formats aren’t being rendered properly through the era 300 speakers. During 5.1 content the surround effects are coming from the top speakers only and in 7.1 the surround rear effect speakers do not make sound only side surrounds and top make any sound. Is anyone else noticing this?

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P
9 days ago
A
arnaudoliContributor I
asked in Speakers
Cant change alarm's playlist

When I try to select a Spotify playlist, my alarm is not updated. The selected music stays the same.

382
A
9 days ago
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Bboy TopperContributor I
asked in Advanced setups
starting with the red light

A red light AT the bottom of the roam 2 when i start UP , and i have to press many Times the power button to start UP .  

171
Jamie A
9 days ago
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