Get help and assistance with your Sonos system

Hi, My playbar seems to have developed an issue with decoding audio coming in over the optical connection. Not constant, develops after about 30s of working fine, then stutters for 2-5 seconds every minute or so.  so far I’ve tried:changing all output settings from pass through/pcm.changed input settings through all of the options.have tested each possible combo of input/output.Swapped optical cableschanged to an external ARC to Optical converterremoved surrounds (they weren’t stuttering as it was only playing 2.0 audio, it’s all on the playbar, but others had suggested it as a fix) All of the above still resulted in regular stuttering. It reduced if I used PCM but did not disappear. I have tested the optical out with an old digital/analog decoder and had no problems, I have also plugged the arc into my Sonos amp and have no stuttering with that (that was previously plugged into the external arc/optical converter to verify that audio was clean)everything I’ve done points to an issue wi

I see Apple has recently enabled a direct import from Spotify, previously you would have had to use a 3rd Party App (eg SongShift) to migrate, I assume is now a whole lot easier to migrate Spotify playlists:https://support.apple.com/en-us/118249Edit: The Apple Music transfer is actually powered by SongShift.

I have an Epson videobeam and every time I try to integrate it into a Sonos system via the HDMI cable between the videobeam and the Beam speaker I have trouble when I switch sources of sound at the Beamer. What is the seamless way to do it

This is a strange one and I haven't found anything about it online. I have several speakers/zones in my house. They work fine as groups or independently with every Sonos service except Amazon Music.For some reason, Amazon Music only plays out of 2 of my speakers, which are part of a zone that has 3. And all speakers indicate that they are playing but only a specific 2 emit any sound. The 2 speakers they play from are a Playbar and some in ceiling speakers via connect amp. It's my only Playbar but I do have other speakers using connect amps. So it doesn't seem to be a device specific issue.Bizarre stuff. Anyone heard of anything like this?

I am using the current Sonos app (Controller for Mac OS S2 Version 17.2) on a 2020 iMac running MacOS Sequoia 15.6.1. I have an Arris Model NVG578HLX router connected to a TP-Link TL-SG105 Ethernet switch. I have a Sonos Five connected to the switch via Ethernet cable. The Five (left) is paired with a second Five (right) and a Sonos Sub. I have five Sonos One SLs in various rooms. All speakers are showing they are in Wireless Mode 0 (SonosNet). I am having a problem with the speakers cutting out randomly, even if I just am playing music through 2 or 3 speakers instead of the whole system. This was happening when they were on Wi-Fi, before I connected the Five to the switch. I thought changing from Wi-Fi to SonosNet would resolve the issue but it has not. Note: the Sonos app and each speaker’s firmware is up to date. When I play Sonos Radio, all speakers play as expected. The issue appears when I am playing Apple Music, specifically my personal library mirrored in Apple Music via iTunes

Hi, new to Sonos Home Theater and Home Theater in General.I am building a house where the 65” television will be in a space that is 20’ wide by about 20’ deep with a 15’ flat ceiling.  The rear of the space opposite the television is the kitchen so the actual room is much deeper.  The furniture used for television watching (sofa and chairs) will be arranged in a U shape approximately 15’ x 15’ to rear of sofa’s and chairs within the larger living area space.  The floor will be tile with throw rugs.  There is a large glass sliding door on one of the side walls.  My question is whether the Sonos Arc Ultra Home Theater setup will work well within such a larger volume.  Will there be undesirable echo’s, will the 15’ ceilings be a problem?  With the planned furniture layout the rear speakers will have to be place in the rear corners of living area space, or about 20 feet to rear and off to the side of the television on cabinets or small table. Will this be a problem?We have a Roku televisio

Sonos Playbase issue with Alexa.1) Using a splitter for the TV that does not have an optical OUT port2) Sonos playbase does not have an HDMI IN port3)Alexa voice command (routine) works to turn on TV4)Alexa does not allow me to turn on the Sonos Soundbar because it cannot turn on the Apple TV to turn on the Sonos soundbarAny suggestions to get it to work with Alexa voice command? Thanks!

Hi all,I have been using Sonos to stream music from my local media server with Plex for the past two years without problems. For a couple of weeks, I have been experiencing playback issues.I can browse my Plex music library without any issues in the official Sonos app When I select a song for playback, the song loads in the playback UI but frequently fails to play with the "Unable to play [track] - the connection to Plex was lost" I say frequently, because from time to time songs start playing correctly. Sometimes the error appears 20 seconds into the song Streaming from the Plexamp app to Sonos works perfectly fineI analyzed my Plex logs and can confirm that Plex is set up correctly. If the Plex setup was the issue, I would also always be unable to play a song and see an error in the Plex verbose logs.A few things among many I checked:NAT Loopback is supported by the router Manual port forwarding is allowed on the router The firewall is not blocking the connection between Sonos and Pl

Just purchased a Sonos Ray and got it in mail today and went to setup and it’s giving no indication that it is powered. No light, sound, and not showing up on the app. How do I fix this issue or is it defective. 

Hello everyone and welcome back! Greetings from Rome, Italy :-)I have a question for the experts, because surfing the internet I've always found conflicting answers.On the right wall, I have a door with a glass panel in the center, so I'd like to eliminate the problem...As you all know, our Sonos systems "reflect" the side channels of audio and the Atmos effects onto the walls.For this reason, I've always thought that curtains weren't a good idea, because they would absorb these reflections, ruining the audio experience.But obviously, a surface like glass isn't a good one either...On the internet, I've found confirmation that glass isn't good, and they recommend "closing the curtains." But that seems contradictory to me! Or am I wrong? Absorbent curtains shouldn't be good for Sonos audio, since they could then affect the side reflections...Can any experts clarify this for me?And then, more importantly, how do I solve the door glass problem? I'm renting a house, so I can't make any majo

Hello, I have an issue where my Sonos system, a Beam, 2 Era 300, and a sub are not able to play.I have a Sony A80K OLED, the Beam is plugged in via hdmi to the Earc input. I also have a 4k apple TV and a PC for gaming. Prior to having the PC I had a PS5 and don't remember having any issues, but currently no matter what input/device I'm using I will get a message stating the external audio system is unavailable the only thing that seems to help is unplugging the TV power cable, I have tried many different settings on the TV, the PC, etc. I can probably provide specific answers to specific questions but I'm getting so tired of not being able to enjoy Sonos sound with my TV and gaming. Please help.

When I try to play BBC radian my 8 device Sonos system I get the message Couldn’t play Radio 4 (or 2 etc

Hi everyone,I’m planning to upgrade my 1st gen Sonos Connect, which has been connected to my HiFi for years and has worked flawlessly (and still does) alongside a few other Sonos speakers around the house. I’ve been using the S1 app all this time without any issues, so the recent S2 app problems haven't affected me.That said, I rarely use the Sonos app unless I’m grouping speakers, or setting new speakers up. My main go-to has been Spotify Connect. But with Spotify now increasing prices in Australia, still no CD-quality streaming, AI-generated tracks flooding my playlists, and an app that's become cluttered with podcasts and audiobooks, I’m ready to switch to Tidal or Apple Music for a better app experience, and better sound quality – especially through my HiFi. I’m currently trialling Apple Music, but there’s basically no support on the S1 app.To get the most out of either service, I know I’ll need to replace the Connect — and that brings me to the Sonos Port.I’ve been on the fence fo

Just adding this thread to see if a solution has been found. As Im sure many others have experienced, in my Sonos app, not all songs in my playlists are available to play. Many songs are greyed out.  Lets get some urgency behind this problem and find a solution!’

I have recently moved and have brought some but not all of my system with me. I have a new router. When setting up, I can see the components I want to add (sub and play 1s) but when I try to add them I am asked to sign in as system owner. I then end up in a loop and can’t add anything. Any suggestions?

I’d like to add a second sub mini. I use my Sonos system for music, so a larger ported sub doesn’t make much sense. I have a lot of experience with subwoofer installation and the benefit of two smaller subs almost always wins out against one larger sub for music, even though it probably won’t be as loud, it will simply sound better in more listening locations of a room.  I wonder if this is possible or if there is a feature request option to forward to Sonos.If you haven’t tried this before, the best way I can describe it is a less pronounced version (since lower frequency sounds aren’t directional) version to one speaker alone, and then adding a second for a stereo pair. Room resonance issues can create peaks and valleys in different locations. A single subwoofer will have the same room resonance issues in said location even if you triple its size. A second sub does wonders to smooth this out so more parts of the room have an even, pleasant bass. I’m really surprised it’s not a featur

Trying to re establish my wireless Sonos 1 speakers (4 total)

It's past time to sack the software development team, they must be working for the competition, there is no other explanation. The app has got worse again. I will not invest any further in Sonos hardware until the app is back to where it was. Frankly it is crap. I feel conned. Great hardware with crap software. What the hell are you idiots doing? Sack the developers and let a third party in or gold. 

Sonos Move only plays Sonos Chime on alarms.  Fix?

Hi Community, hope you can help me with the following issue while playing the Sonos radio: it shows a “No Content Items Available” message.I tried already what suggested in same topic 3d (ie rebooting, login out and in, reloading the app, etc, etc) and the message is there . I do not see the content .any clue how I can fix this?appreciate any support and thanks in advance Paolo

Will roam 2 work as a set with the beam for tv

Jag har försökt att lägga till min Apple Music i Sonos men jag får bara upp ett felmeddelande  ”ett problem uppstod, försök igen senare”. Jag har prenumeration på Apple Music så det ska fungera. Vad ska jag göra för att få det att fungera? Moderator Note - Translation by Google:I've been trying to add my Apple Music to Sonos but I just get an error message saying "a problem occurred, please try again later". I have an Apple Music subscription so it should work. What should I do to get it to work?

Hey all,Have had Sonos since many years, and with mix of first and second generation products, ie 1,3,5 and soundbar w subwoofer. Actually still installed the boosterNavigating and selecting music with various Apple products, from iPhone 11 Max, through iPad to the newest iMac.Since the January SOnos update, I still face problems with very slow response when anting to change, and the very annoying issue, that sometimes some of the SOnos component aren’t available for selection. Actually sometime not in 1 Apple products (iPhone), but then selectable on the iPad.I want to start this conversation towards Apple use of SOnos, with older a newer Apple products to older and newer Sonos products.Any guidance ? Any learnings?Looking very much forward to your comments. Thanks

I have bought a Roam2 and want to add it to my system . The app tells me to sign us as the system owner , and when I log in I get into a loop and  keep getting this message about signing is as the system owner . What am I doing wrong?  

When I open “Die Drei ???” in the Sonos with Spotify as the music source, the infinite scrolling is buggy. Sometimes alnums get skipped, sometimes when I scroll down, I see the same albums again. I recorded a video of that. Pleade also notice the order of the albums that is not always correct.https://we.tl/t-g9tRew3j4d