Get help and assistance with your Sonos system

I have finally hit the end of my rope with Sonos Connect. The whole system was about to go down the chute when someone said, “No! Wait! The Sonos Amp is what you really need for your turntable!” (OK he said “...need for your vinyls” but, you know...)That’s a lot of scratch when I already have a phono amp. So I was looking at the Sonos Port.Which is also a lot of scratch.And is black - when all my other Sonos gear is white.But my real question is:Is the Port indeed materially better than the Connect?  It’s expensive - how soon before the next generation improvement is released?

Hi everyone,I'm trying to set up two Symfonisk speakers as surrounds for my Sonos Beam (Gen 2), but the app won’t let me complete the setup.Both speakers are visible in the Sonos app and work fine individually. When I try to add them as surrounds, it's working but after i have in the app for Symfonisk surrounds Not connected statusAny idea what could cause that?Thanks for the help!

How many external devices (i.e. LP player and CD Player) can I connect to a Sonos Amp or Port? Can I connect both to one device and if so whioch one do I need?

Hello:Everyone should know by now that Sonos can be susceptible to wireless interference from any number of sources/devices such as: Microwave ovens Baby Monitors Crowded Wi-Fi neighborhoods Wi-Fi appliances Security Systems CamerasTherefore, one way to mitigate the interference is to have a stable network. However, I’m not going to discuss network configurations as that’s a subject for another time. I’m sure you can find any number of discussions on networks in this community.What I do want to discuss is Steaming Apple Music Lossless. Many have complained about stuttering, songs stopping abruptly and/or skipping to the next or worst-case scenario the music just STOPS! The above seems to be more prevalen

I’m trying to play music from Spotify in ‘Lossless’ quality on my Sonos Amp via Spotify Connect, but the option doesn’t appear. In the Spotify app, it shows (for the Sonos Amp): "This device currently supports streaming qualities up to 'Very high'." "This device is not compatible with lossless audio quality. To listen in lossless, try changing your device." I’ve tried connecting via both mobile and desktop (Mac) Spotify apps and have already followed Spotify’s official “Listen in lossless” steps (https://support.spotify.com/uk/article/spotify-connect/).Has anyone successfully played Spotify Lossless on a Sonos Amp via Spotify Connect, or is this a known limitation? Any

Hi all.  Gen1 play5, play 1 and a bridge.2 weeks ago Sonos S1 cannot connect to system.  Full reset to everything.Still would not find Bridge (always had ethernet cable to bridge).Will find play 5 when I connect play5 to ethernet cable.  Also then sees play 1 but not bridge.Happy to play music at this point.App then falls over when we move to wifi connection.Any ideas? Have Sonos decided 10years is enough and they want more£?

Will it work with mini sub ?

Hello guys, I am very sorry for this topic i am a first time sonos user and it is been asked many many times but i hope there is a solution that is so easy that i can understand. Other users on our wifi network can open the sonos app and look for devices and can control everything.I dont like that and i dont want that because it is a student house and i think,no i know they are gonne play with it on moments i dont like. I have read that I can do it with a seperate router, so i have to connect the amp to that router.        Do I have to put the live internet cable in the wan or lan port of that router and wont i get problems with the other internet system and routers because of ip or subnet settings?                                       I Dont have acces to the provider router thats the main wifi and cabled internet.And does have the amp acces to the network to play spotify.(because when it is in that network it is detectable o

As deep as I dive in Sonos world, more issues I’m finding. I hope this one is just a settings mistake or a SW easy-to-solve topic. Although reading some posts from 2 years ago, I’m really scared.Since I started to use SVC a couple of days ago, (to skip the missing of control with the phone locked), I’ve figured out that the mic turns off randomly so, when you try to speak with Esposito, there is nobody there.I’ve read the manual trying to find what I am doing wrong. Then, I reinstall the SVC in Arc thinking it could solve it. But the result is still the same, the mic switches off constantly. But I can’t believe a hardware issue is not fixed 2 years before…. Or eve

I have an Arc Ultra sound bar and I'm thinking about In-wall speakers for the rear. I have power available, so can I go without the amp and just connect them to my Arc Ultra through WiFi? 

After coming home from a month long vacation, my Sonos system shows it’s not connected. This has happened before. I purchased and used NordVPN. Last time I used ExpressedVPN. Every speaker shows not connected except for Move & Move 2, which connects and playing. I disconnected vpn on my iPhone and iPad when we got home today. All of my speakers should show up?

As of Saturday 11-1-25 no BBC Radio station works on SonosNot in Sonos Radio Not in Tunein on SonosA commenter to a post of mine on Reddit referenced an article that has NO DATE on the BBC Souns  website Changes to BBC Radio on TuneInHowever Sonos Radio and TuneIn on Sonos is not mentioned Only Alexa + Sonos In the article about limiting BBC Sounds to UK Residents there is this statementIn addition, listening to BBC audio programming on non-BBC platforms will not be affected by this change.=============WOULD REALLY APPRECIATE a SONOS EMPLOYEE TO RESEARCH THIS AND REPLY AS TO WHAT IS GOING ON. =============I just cannot believe this… 

HelloIs there any way of streaming music directly from my phone to Sonos Amp?I've looked at:a usb c to RCA cable with DAC from my phone to the Ampa usb c to DAC and then from DAC to AmpAnd a Bluetooth receiver to RCA plugged into the Amp Not sure which one will give me the best results and whether they'd work.Any thoughts and help appreciated.Thanks 

Our speaker (Sonos S18) stopped working So we did a factory reset and it still didn’t do anything.  I reconnected it to the Sonos app and it shows in the app.The speaker has  been unplugged for almost 2 weeks when we plugged it in, the white light is on, but we do not get any sound or any response from it.  

I am trying to do an outdoor set up for a projector. The equipment id like to use is:projectorscreenroku stickMove2 x 2Roam2 x 2 i cannot get the projector or Roku to connect to Sonos system. I purchased the amp, thinking that would solve the problem, alone with an hdmi audio extractor, but the audio still played through the projector.  Any tips??  

I’m having a super frustrating issue with my Era 300s stereo paired to a Sub Mini. Every time I AirPlay from my phone, I get the spinning wheel followed by an “Unable to connect to [room]” error. If I tap the speaker again, it connects instantly and after that, it reconnects fine until the next day when the problem repeats. Here’s what I’ve tried with no lasting fix:Rebooting my phone, router, and modem Hard resetting the speakers and the app Swapping routers (ISP issued router > Linksys Velop > Eero Pro 6E) Setting DHCP reservations Calling Sonos support (they just suggested another reset) The weird part is no other AirPlay 2 devices on my network have this problem (HomePods, Apple TVs, LG TV, JBL soundbar) and it’s not isolated to my phone either because I can reproduce this issue on all iOS and macOS devices in the house. It’s not the end of the world, but waiting 20–30 seconds e

Hi there,Just acquired a SONOS ACE. Great so far. Except when I tried to connect it to my TV settings. I have a Samsung the Frame 2022. Apparently my new ACE isn’t compatible with my “old” 2014 PlayBar... Very sad. But worth, I don’t see how to connect ACE directly to my recent TV The Frame… anyone knows how to solve that?

Hello, I’ve had Symfonisk and Play:1 in my system without major issues, but after connecting a Playbase this weekend, it’s only been misery. I bought it knowing it would have issues with the wifi-card based on the know issues (and the seller said he issues connecting with it), but thought cabling it should work. But even connected with ethernet and optical from my tv, it’s been wreaking havoc with the already connected speakers in the app. Its unstable both on its own and making the app crash, sometimes it connects, othertimes not, cutting in and out. Tried disabling the wifi, but then it stopped connecting at all and I had to reset it. Trueplay makes the app crash and the Playbase unavailable. I’ve tried over and over again, resetting it and adding it again, but it just won’t work properly.  Now I’ve unplugged it and added the other speakers again, so the app and the other speakers work fine again. Is this a known issue? I thought it should work wh

Just bought a ERA300 and set it up an hour ago. Usually I listen to music from Spotify but I also have made a few playlist with own produced music, imported to my iPhone as mp3 files. I create a playlist in Spotify on my computer with these files and when I connect my iPhone to the computer it synchronizes the iPhone with the changes I made, the playlist with local files pops up in the iPhone as well. But now I have tried both the “normal” way to listen to these local files from the iPhone via ERA300 connected to WIFI which not worked, and I did not expect it to work either.Then I pushed the small “bluetooth connect” button on the back of ERA300 and connected my iPhone via bluetooth. It still refused to play my mp3 files, when I click on them in Spotify on my iPhone absolutely nothing happens. My thoughts on this is that maybe the WIFI still is connected to ERA300, and this might be the reason that it does not work? Can I stop ERA300 from beeing connected to the

After months of trying (and giving up) to set up my Sonos Play 5 (Gen 1) with Starlink - I finally have a (very straightforward) fix...STEP 1 — Split your Starlink Wi-Fi into two networksYou’ll create:    •    Starlink_2.4GHz → for Sonos    •    Starlink_5GHz → for your phone, laptop, etc.How to do it:    1.    Open the Starlink App    2.    Go to Wi-Fi Settings    3.    Select Split 2.4 & 5 GHz Bands    4.    Name them something like:    •    Starlink-2G    •    Starlink-5G    5.    Save + Router will reboot ⸻STEP 2 — Connect your phone/tablet temporarily to Starlink-2GSonos setup only works if your phone and the Sonos speaker are on the same band during setup.So:    1.    On your iPhone → Wi-Fi    2.    Choose Starlink-2G⸻STEP 3 — Reset the Wi-Fi on your Play:5 Gen 1 (NOT a factory reset)Do this:    1.    Unplug your Play:5

I have a surround sound system.  Every day, although music still plays the system disappears form the app and I go through the network update routine.  This is getting so regular that it is more than a nuisance.  Does anyone know how to fix this?  Thanks.

I have an issue with Sonos skipping ONLY when playing songs from my digital music library.I am at my wits end and ready to scrap Sonos after a year of frustration and troubleshooting.Until last fall, my home library (80 GB of mp3s) played just fine. Suddenly (sometime between October and November 2024), songs would play about 1/3 to 1/2 of the way through and then skip to the next, sometimes it would play just a few seconds. Sometimes it just stops playing altogether. It will be fine for a few songs and then all of a sudden start skipping. It seems to get worse, skipping sooner and more often (until I get annoyed and turn it off). It ONLY affects playing songs from my iTunes music library. There have been no other issues with any other service, including Sonos Radio, Amazon, Spotify; they all play just fine.My system includes 2 x Play:5, 2 x Play:3, Play:1, Sonos Move. I removed the Sonos Bridge during troubleshooting.I have Sonos S1 Controller installed

Hi! After reading different posts, I’m trying to use SVC to forget the app missing features, like the phone-locked controls. Thanks to @nik9669a for his suggestion and details, because I thought SVC also sent my conversations to the cloud and it seems it doesn’t.During my first hours trying, I’ve to say that it understands my Spanish-accent English good enough for simple commands. I can turn on the TV and rise the volume, but for me is not natural, as English is not my mother tongue. Also, he (Esposito) never understands the names of my playlists, because they are in Spanish and plays whatever crosses his electronic mind. I’m discovering interesting and very unknown music, by the way 😅, but it is not the topic. So, I kindly ask Sonos to include Spanish as a new language to speak with SVC. To support that request I’ve to say that Spanish is the second language spoken on Earth (native language) after Mndarin Chinese. 

After the last update, my Sub G3 that I use with my ARC now sounds weaker and I have to increase the volume of the sub from the application when before I didn't even have to do it. The worst part is that if I turn off the Sub G3, the ARC sounds with more bass than the Sub itself.

I am heavily invested in Sonos, but I’ve just about had enough with it. I have probably spent in total several weeks of my life trying to fix random issues with it.The latest issue I have, I bought an Arc Ultra and 2 Era 300s to go in my lounge to replace an existing arc and 2 One SLs. They would not connect, lots of issues, hours on the phone to support (which by the way I’m STILL waiting to hear back from with a solution!). After a bit of Copilot help, I think i fixed the issue, which was to enable IGMP on my Draytek Vigour router. I thought I might have finally resolved the issue. However, this in turn has caused another issue, which is to stop a pair of Fives (and a Sub) set up in a stereo pair from working.One of the Fives connects and plays, but the other constantly shows as an issue annd no longer connected along with the Sub. If i play music on the one which is connected, the other one will randomly play along with the sub, then cut out, then play, then cut out