Get help and assistance with your Sonos system

I’m posting this in the hope that it helps someone who may have been in a similar situation.  It’s also an extended letter of thanks to this community.  Without you guys, I’d probably still be cursing my Sonos setup every day. Short version:  With the advice and guidance of this community I made three changes to my home networking and Sonos installation that turned my system from a hated disappointment back into the premium home music system I originally invested in.  HOWEVER:  These changes were expensive and required me to buy business-level networking products to meet Sonos’ demands. Conclusions:1:  Sonos has some work to do on its positioning and expectation management.  Yes, a three-player system will probably work out of the box in a consumer wi-fi environment.  No, a 15 player multi-generation, multi-room system probably won’t.2:  This community is one of Sonos’ biggest assets.  Thank you. Long version: The

I can’t finish the setup on my new era 100. It seemed to connect to my WiFi ok or it has found it on my WiFi easy enough but this has come up each time I’ve tried 

reconnecting tv sound on my soundbar  after having playede a song from spotify is not working. i have to restart the system. my konfiguration consist of 3 play:1 and 1 soundbar optical connected the soundbar is named " stue" connected to 2 play:1 as  surround.But as described I cant reach the tv setup

My Move 2 speaker seems to have weaker output from one of the channels. Has anyone else experienced this ? It has just started happening recently. 

I downloaded the Sonos app on my desktop Windows 11 PC, and successfully added a music folder, which is on a secondary internal hard disk of the computer. Windows sees the disk as D:I then noticed that the Sonos app was offering an update, and I installed it.After that, the shared folders on both my Windows PCs were showing as inaccessable. I removed the shared folder on my desktop, and then I was unable to re-add it. I tried various ways, and got various errors. Sometimes it would re-add, but then it became inaccessable during the indexing process.What to do?

Hinewbie here I have a gen 2 connected to my TV can I add my era 300 to it, struggling to do it. Thanks Gary

Hiya, can anyone advise how to connect Sonos ARC ultra to a projector that only has HDMI to get the most out of the soundbar, I currently have a PlayBase and Mini Sub connected to said projector.Looking online apparently something called a matrix splitter is recommended but it’s as clear as mud, I’ll be wanting to connect a SKY Q 2TB box to hopefully get the full Dolby Atmos experience.  Many thanks in advance

I am aware this feature request has been raised many times in the past, but the threads I found are now closed to further comments, so I am posting a new one here.I recently bought a Sonos Era 100 and I have been loving it so far. One enhancement I would really love to see, though, is more consistent loudness between tracks when listening to Spotify (especially playlists and shuffle).For reference, I also use a WiiM Pro streamer to listen to Spotify. WiiM added a toggle to enable/disable Spotify volume normalization in 2025 (*1), and it significantly improved the listening experience. As much as I love my Sonos, WiiM remains my go-to streamer when I need consistent loudness and don't want to keep manually adjusting the volume for each track that’s too quiet or too loud. I would love Sonos to offer feature parity here so the Sonos experience remains fully competitive.What I am requesting:Please provide a user-facing option for volume normalization when u

Hi allLooking to enter the Sonos community, however want to ensure that this setup will work prior to purchase  Existing equipment - Apple TV, Projector (no arc)Looking to purchase -  Amp, in ceiling set & in wall set Q1 | Is the correct configuration to have this system work Apple TV → (via HDMI) HD Fury → (via HDMI) 1. Projector & (via HDMI arc) 2. Amp and if I were to include additional al equipment eg PC, Set top box then it would be a HDMI switch between Apple TV and HD fury Q2 | Is one or two amps required to support a set of ceiling and a set of wall speakers? 

I’ve had my Sonos connect and play 1 for years with no issues on Virgin broadband. I’ve just had a new router that looks identical to the old one but it can’t detect on Wi-Fi. It will play with an Ethernet connection but still can’t find  the Sonos to update the Wi-Fi. As soon as the ethernet cable is unplugged, it loses connection (obviously).  Anyone else had this problem? Might it be different software in the replacement router..

I have a gen 2 beam paired with a Era 300. During playback from my hisense TV I occasionally get a popping sound from the Era 300. Has anyone else had this issue?

Is anyone else having problems with Deezer in Australia attaching the service to their Sonos account ?

When I go to play Spotify on my era 100 I press the play button and it's skips through song like you are mashing the skip button. It stops after 10 seconds then will just not play any sound but is playing the song. Within the sonos app it also does this but instead afterwards it just don't not play, as it the play button does nothing. I have a strong internet connection, I've reset the speaker, reinstalled both Spotify and the sonos app. I've restarted my router. I've re linked the Spotify app to sonos. I am stumped.

Brand new sonos sub gen 4 bass keeps cutting out every few seconds. Can anyone help pls?

I have a Roam SL.  I am considering getting another Roam to form a stereo pair.  But I see that I can’t order SL now and Roam 2 is all I get.  Can Roam SL + Roam 2 form a stereo pair?

I have a Play:5. Setting up a new account, on a different iPhone. I keep getting the “Unable to create Sonos account” error. I’ve rest everything, still unable to create new account.

My Arc Ultra had very tinny sound. Like an old AM radio. I had Geek Squad install my TV. They heard the ARC and said some of its speakers were not working and told me to return it.  The second ARC was marginally better. Frankly, my Beam soundbar has richer, deeper sound.  Sonos support barely spoke English and was useless. I have too many Sonos products to go back to Bose, but I am tempted to return the Arc and start over. 

An S2 system that’s been working fine off the same Synology NAS for years. No network changes. Sonos reports that it can’t read the music files from the NAS share. Rebooted all round (inc network router) and readded the Music Library share. Connects ok, indexes all the files (Library contents are fine), but trying to play a track gives a file access error. I’m baffled. 

Hi my sub has stopped working. It’s a gen 3. Model s26. S/n [redacted]pin. 037-52-006is it’s still under warranty ? If not could it be fixed  Moderator Edit: Serial Number recorded and removed

Tv sound all of a sudden stopped playing through Beam. Tried all advice on here and settings still not work. It’s connected HDMI from beam to HDMI ARC on tv. Also Alexi stopped answering and playing tone.

I currently have in my Mancave a Playbar, 2 Play 3’s and a Subwoofer.  They all sound great.  In another room a floor away, I have 2 Play 5’s, Gen 1 -- well past their prime.  I have just now upgraded to Sonos FIves (but have not yet installed them) and my thought is to take the Play 3’s in the Mancave and move them upstairs and use the new Sonos Five’s in place of the Play 3’s as rear speakers in the Mancave. WIfe doesn’t like the size of the Play 5, Gen 1’s in “her space” anyway.  Smaller Play 3’s would probably be acceptable.  Conundrum is what to do with the existing Sub?  Can the new Sonos Fives co-exist with the existing Sub or is the Sub now useless. 

So tired that my SONOS system always have an issue.  Have 25 devices and update. But there is always an issue. Moderator Note: Modified in accordance with the Community Code of Conduct.

ios app, changing volume or room assignments. hit apply and it reverts to where it was (imagine its way too loud and your wife is yelling turn it down). then the little circle spins and you cant turn it down. or off. its been years since they broke what was once a virtually bulletproof app. sonos will be primarily remembered as a case study of how poor management can utterly destroy a successful company.  

I'm using Apple Music with a Sonos setup consisting of Arc + Sub + two Era 300 speakers.When I play the following album, playback consistently halts mid-track, and the Sonos system becomes completely unresponsive—as if it's frozen. After a short while, it recovers as though it had rebooted.https://music.apple.com/jp/album/tchaikovsky-the-sleeping-beauty-childrens-album-piano/1825381287(Tchaikovsky: The Sleeping Beauty; Children's Album; Piano Sonata, Op. 80; Theme and Variations, Op. 19/6 – performed by Danil Trifonov)If you're using Apple Music, could you try playing this album from the beginning and see if the issue occurs?(not via AirPlay, but directly from Sonos App) In my case, the problem happens 100% of the time, although the timing varies. It usually doesn't take long to repr

Does anyone else constantly have problems with their Sonos system disconnecting and constantly have to update network and is there a way to fix this?