Get help and assistance with your Sonos system

I always play my music through my Windows computer using iTunes or Apple Music, I have a very extensive library.  Last week my Era 100’s stopped playing when using Airplay.  Airplay works on my Roam still, and the Era 100’s work with other connections, just not Airplay.  I tried Airplay through my iPhone, and same issue.   Anybody have a solution to this?

Hi,I have an old S2 Connect Amp and 2 x 8ohm speakers, i though i was smart so i combined one of the speaker leads from each speaker and so on the connect amp on the speaker output both blacks are connected together and then separete L and R goes to each speaker. The amp plays but cuts at 60% volume. Is this wrong what i have done ? Should i go back to separate black lead to each speaker ?/donib

I have an old 5.1 surround sound system that my customer wants to upgrade. If possible, he’d like to keep his good quality existing front left,right and left right surround speakers. His center speaker and subwoofer can be replaced. The room is large. ( 25’ x 36’ by 18’foot peak ceiling, on a cement slab) My issue is that I can’t seem to get a straight answer from Sonos whether I can use an Arc soundbar as the center speaker and use one Sonos Amp for the two front speakers and another Sonos Amp for the two surround speakers and a Sonos Sub and actually get a 5.1 surround sound system. They’ve sent me links to articles that reference using Sonos surround speakers. Even if the customer was willing to give up his existing surround speakers there are no 120 VAC wall outlets where his existing speakers are and no way to conveniently add the wires because the room is on a cement slab. So ……..   Can anyone confirm that I can use two Sonos Amp’s, an Arc Sound Bar, Sonos Sub and get a true 5.1

I want to purchase 2 pairs of in ceiling speakers ( 4 speakers total) and also 2 outdoor speakers, I want to see will one Sonos Amp suffice for this if i want them all to play the same thing and not divide up my space?

How do I play Spotify in Sonos ?

Why can I not access / play or add my own audio files in the music library settings  ? error code 913 

Frustrating that cannot add listening devices once I start on one of the devices. Get error message above. Pls advise. 

I have three speakers in my group but when I click apply I get an error saying unable to connect try later. All three are connected to the internet and working independently and earlier today were working as a group. Can anyone advise? 

Have scoured through all the articles here and most seem to NOT have any resolution :-( The samsung ONLY has Arc input no eArc - will this cause the no audio problem? Like others:Blu-ray works (although not ATMOS because of ARC vs eARC) Reg CDs work fine CD layer of SACD works fine ATMOS when coming from the TVs apps works Connecting Sony UBP-X800M2 to a seperate receiver works I dumped all my seperate components to go SONOS and its slowly looking like a mistake :-( 

Can i Sync Sonos Arc with 2 sonos ERA 100 and 2 sonos Era 300 with Sub 4 for my media room?

Hi, wondering if mounted on the wall above sofa or opposite sofa is best?  No TV involved, just want to be able to play music and not have them on side tables.  Pics for reference!   

My Sonos Move has stopped playing music. It is a stereo pair.I can control the volume and play/pause the music of the system on either of the units.Sometimes one of the units will suddenly work for a while.I have submitted diagnostics #***********Moderator edit: diagnostics number recorded and removed

I have a LG OLED55C44 TV and SONOS Beam (Gen 2) connected via HDMI ARC Port. No other speakers in the setup.When listening to live TV programmes ( BBC News ) there is a background noise which sounds like the air conditioning is on high in the studio. It is the  same if I use iPlayer via Sky Stream, or via the app on the TVStreaming via Netflix or other pre-recorded BBC programmes the sound is clear and Dolby ATMOS works.On the TV I am not offered any advanced settings as the TV is set for sound out via HDMI/ARC port.Any ideas?Regards,David

I have been waiting for over 45 min for support (chat) after waiting for over 30 minutes trying to call Sonos. Why not help customers within a reasonable timeframe to make sure one would recommend Sonos, buy products again and shout its products from the rooftops? Who knows this community is able to help me out! I cannot use my Sonos Roam / not connect the Sonos Roam; the Roam is not recognized by my iPhone nor Macbook.I charged multiple times with two (10V) chargers, to be sure it wasn’t the charger that caused problems; After plugging a charger the orange light does shine for a few seconds and the white light on top starts flashing; Pressing the on off button does not cause anything; no sound, no difference in flashing lights; Pressing the play button long results in the top light flashing white and orange, as described in the support article, but no matter how long I press and wait, the light does not turn green; the WiFi is working. I uninstalled the apps on both my Iphone and Macb

What happened you guys? My repeat button is gone. I am trying to play from ‘music library.’ I am on iOS build 80.09.09 which was released in the last few days with the only notes being ‘fixed bugs.’

The app on the iphone and ipad do not show the same information. I’ll have a few speakers playing music from the iphone app, but when i go to the ipad app, it shows the same speakers but with nothing playing. Both apps are updated as of today.

Connection between app and speakers is slow or doesn’t work at all. Using app 2.0

I have an ARC and a set of Era 100’s.   I am considering Era 300’s or the ARC Ultra.   Will I get better results with upgrading the 100’s to the 300’s or keeping the 100’s and moving from the ARC to the ARC Ultra?  Which will give me the biggest bang for my buck?  I will only be able to upgrade to one of these. 

The app randomly is signing me out. Anyone else have this issue?

I installed my Sonos system 2 days ago and I add the Plex service. Plex remote access is working properly. I could play my Plex flac files whithin Sonos app immediatelly. Yesterday I ripped some new CDs and I added them to Plex. I could play the flac files from Plexamp to Sonos devices but from the Sonos app I can see all the files but when I add them to the queue I receive the messase "I can't play - song name - Plex connection server lost. The flac files added originally could still play within Sonos app. I tried many things that I read online... suddenly after activate/disactivate the Plex remote connection, the new files where available also in the Sonos app. Today I added new files to Plex and again I can't play them within Sonos app but only from Plexamp to Sonos... I read everything about this subject, the situation is very weird, does anybody have an idea? To me looks like a Sonos bug.

Hi, I have a S1 system, with several music services added to it.I got a new S2 player and added it to the same account.How do I copy over services (user/pass) which were cofigured on S1 over onto S2? I kinda expected this to get automagically populated...

My new arc ultra has anvannoying problem that did not occur on the sonos amp it replaced: whenever the tv switches audio format (say, from dd 2.0 to dd 5.1) the soundbar goes silent. Occurs 80% of the times more frequent on apple tv) and makes the whole experience a nightmare. My tv is correctly set up to passthrough audio. Only workaround seems to force audio to pcm, which is of course not a solution. My tv is a sony bravia a8g, an older (but great) model with no earc.Is there any hope? Went through troubleshooting with customer service  but no luck so far.

ARC, sub and surrounds aren’t connecting to the TV audio when I start up.  If I unplug the tv and/or the ARC the system reboots and works but this happens 2 out of every 3 times I start the TV and is a huge annoyance.  The TV and ARC are plugged into the wall behind the wall mounted TV so unplugging them isn’t easy.  I need an easier solution, like the Sonos working every time without intervention. Looking for help from the community as I sit on hold with Sonos support.

I have had a Move Wall Hook for a few years now.  I wouldn’t say it gets a huge amount of use but it’s mounted in our bathroom and is good when having a relaxing bath. However on Christmas Eve and after 30 mins of being on the wall hook, the front face of the wall hook detached and my Move Gen 1 dropped from a height of 5ft on to a tiled floor.😭Needless to say, this hasn’t enhanced the aesthetics of my Move! If any of you have a Move Wall Hook, I’d be very wary of using it! 

I have a new Sonos Roam 2 speaker which I have connected to my Sony KD-43X800H TV via Wi-Fi, but the sound breaks up intermittently.I wish to try connecting the speaker to the TV using Bluetooth; however, my TV doesn’t have the A2DP multimedia profile which I understand is necessary for this connection.I am looking for an intermediary device to enable this Bluetooth connection to work.I hope someone has the answer!