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Hello everyone! 

I am the receptionist for one location of a three office optometry practice. We use a variety of Sonos speakers and the Sonos app in all three locations, using playlists from Apple Music and an iPad to control the Sonos app. Recently, we’ve been experiencing a frequent issue with playback, and it happens at all three locations with all the speakers. 

I keep the “now playing” screen up on our iPad at all times so I can see the song and control the volume for those inconsistently loud or quiet songs. Herein lies the issue: the scrub bar continues to move (showing the song is indeed playing) and the volume stays constant (no fluctuations) BUT the office is silent. It happens intermittently, sometimes for a few seconds, sometimes for a whole song (or multiple..). Sometimes skipping the song will bring audio back, sometimes it doesn’t. We haven’t pinned down if it’s all speakers at once, but that’s what it sounds like. 

Here’s what we’ve tried:

  1. Reset the router AND ran a speed test. Our internet speeds are great (66mbps down, 96.29mbps up), one of our offices has its own WiFi for the Sonos speakers and that didn’t help. 
  2. Check for interference from other machines. These speakers are 20 feet off the floor, or in exam rooms with a computer and a TV (no  microwaves in there)
  3. Uninstall the Sonos app and reinstall. No change.
  4. Turn off Lossless audio in the iPad settings. Sonos is STILL playing Lossless audio even though I don’t have the setting enabled (noticed after a “glitch” occurred, it was Lossless. When the music resume, the Lossless logo was gone)
  5. Unplug and plug back in all the speakers.

It’s frustrating to experience this once and a while, but several times a day in three different offices is wearing thin on everyone’s patience! If anyone has any tips, we’d really appreciate it!!

This sounds a lot like a duplicate IP address issue. Although it might be a wifi interference thing. Microwaves are not the only potential source of interference. 

I’m assuming these ‘three offices’ are all in the same location, and you’re just talking about three Sonos ‘rooms’, since a Sonos system needs to reside on the same Subnet. 

I think you’re on the right ‘direction’ with 1., with a small modification. Try unplugging these Sonos speakers from power before rebooting that router. Wait two minutes after rebooting the router before plugging back in those devices.

Conversely, you could set up reserved IP addresses for each Sonos in your router. A little more initial effort, but more permanent of a solution. 


I have more questions……

You mentioned that one office has its own WiFi. If that be the case how can you monitor all three offices (and like ​@Airgetlam I assume you mean rooms) simultaneously? Your iPad must be on the same network as the speakers. If not then you must be hopping between networks.

If you are calling a range extender a device that generates it’s own WiFI then there may lie your problem. Please clarify what type of network you have either Router and Modem or Mesh. Also please clarify if you are speaking of separates offices not linked together or rooms with in a single space.

 


Hopping, not hoping ;)


This sounds a lot like a duplicate IP address issue. Although it might be a wifi interference thing. Microwaves are not the only potential source of interference. 

I’m assuming these ‘three offices’ are all in the same location, and you’re just talking about three Sonos ‘rooms’, since a Sonos system needs to reside on the same Subnet. 

I think you’re on the right ‘direction’ with 1., with a small modification. Try unplugging these Sonos speakers from power before rebooting that router. Wait two minutes after rebooting the router before plugging back in those devices.

Conversely, you could set up reserved IP addresses for each Sonos in your router. A little more initial effort, but more permanent of a solution. 

  1. The three offices are separate buildings throughout the metro area that have their own WiFi network.
  2. For one of our offices, our IT person set up a separate WiFi “channel” for the Sonos speakers (separate from what the computers and printers use) and that did not help.
  3. The iPad and the speakers are on the same WiFi network, and each office has their own iPad/Speaker set up. All are experiencing the same issue.
  4. Here is what our IT person responded with when asked about modem vs router: **company name** fiber internet. Ubiquiti wireless access points. 100 mb internet speed. 

I appreciate the help everyone. While this is a nuisance for all staff, we’re a busy practice with busier doctors so updates may be slow.

Thanks!


Hi

Given you have multiple locations you might have your IT look at Sonos Professional in the link below.


https://www.sonos.com/en-us/professional/installed-solutions?priceMin=49&priceMax=1628


Also, since you’re using Ubiquity, here is a good reference. 


 

I appreciate the help everyone. While this is a nuisance for all staff, we’re a busy practice with busier doctors so updates may be slow.

Thanks!

TBH it doesn’t sound like Sonos is a good fit for your use case. It will never be reliable enough for your situation imo. 


Also, since you’re using Ubiquity, here is a good reference. 

I’ll try to pass this along to our IT person. We’re a small team without an IT department, just one gentleman who helps us out. I appreciate the helpful assistance! Thank you.


Hi

Given you have multiple locations you might have your IT look at Sonos Professional in the link below.


https://www.sonos.com/en-us/professional/installed-solutions?priceMin=49&priceMax=1628

@VisionSpecialists 

Did you miss my suggestion? It may be helpful as well.


Hi

Given you have multiple locations you might have your IT look at Sonos Professional in the link below.


https://www.sonos.com/en-us/professional/installed-solutions?priceMin=49&priceMax=1628

@VisionSpecialists 

Did you miss my suggestion? It may be helpful as well.

I’m not sure if this would work for our setup, but I will pass it along. Thank you.


Hi ​@VisionSpecialists 

Welcome to the Sonos Community!

Sorry to hear of the stability issues you are having with playing music on your Sonos system.

If you are still struggling with this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

However, if you are playing the same content to all your speakers at once, you may find that changing which speaker is selected as the first member of the group can have a significant effect on the stability of playback - I recommend experimenting.

I hope this helps.


Also, since you’re using Ubiquity, here is a good reference. 

We’ve passed this along to our IT person, hopefully this helps! Thank you for your knowledge and help :)


Hi ​@VisionSpecialists 

Welcome to the Sonos Community!

Sorry to hear of the stability issues you are having with playing music on your Sonos system.

If you are still struggling with this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

However, if you are playing the same content to all your speakers at once, you may find that changing which speaker is selected as the first member of the group can have a significant effect on the stability of playback - I recommend experimenting.

I hope this helps.

Hopefully the Unifi best-practices will get us sorted out, but I will keep this in mind. Is there a specific speaker we should mark as first, or just shuffle around to find the best combination?


Hi ​@VisionSpecialists 

Hopefully the Unifi best-practices will get us sorted out, but I will keep this in mind. Is there a specific speaker we should mark as first, or just shuffle around to find the best combination?

Experiment and see - there is no right answer. Generally, however, the best choice is the speaker with the best connection (closest to router).

I hope this helps.


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