Get help and assistance with your Sonos system

I’ve had my same Orbi network for many years with the same sonos speakers for over a year without any issues.  Recently in the last month, speakers would pop in and out of the iphone app.  Same for my ipad.  I would try reconnecting it and it would be missing again.  I haven’t changed anything with my setup or network.  I’m guessing it was something that is happening on Sono’s end.  Can someone please offer a fix?  It’s so frustrating that I’m ready to abandon the entire Sonos ecosysytem all together.  I’ve been a customer since the very beginning but this is getting ridiculous.  Maybe we need to bring back the bridge.  I’m not willing to spend another dime on another Sonos device.

I currently have in wall speakers, no wireless.  How many amps and ports do I need to drive all 8 sets of speakers?  I want to put 2 rooms/sets of speakers together X 4 (LR & Kitchen, Outdoor kitchen & patio, Master BR & Bath, Study & Upstairs patio.)  I understand I can parallel the sets on one amp so I need 4 amps.  How many ports do I need?  I also have CD player, turntable and I wish to either hardwire or bluetooth an Ipod touch.Also can I use Audiosource AMP 100 instead of SONOS amp?  AMP 100 has A & B selectors.

Before Sonos updated to the new app, the current music album cover would display in full-screen. However, with the new app, this feature has been removed, and the album cover now appears much smaller. Is there any way to bring this feature back in the new app?

Hi all, When i’m streaming music from my old connect, which is connect to a cd player or a turntable, the sound is having some little drops. Just a fraction of a second every 10 secs orso.I changed the channel in the sonos S2 app from 1 to 6 or 11. This changing did not help.The connect is in the same room as my other sonos speakers.Any advice on this would be great!

Current setup: Home theater group: -1 arc ultra (e-arc plugged in) -2 era 300s (as surround - 2 gen 4 subs… second group bound to first: Sonos amp (wireless connected) - 2 floor speakers 🔊, 2 era 100s… - one proper full sized sub  but I want more. Although I can do Atmos now with full audio fidelity because the amp is not plugged into e-arc… I was thinking about doing two Sonos ceiling speakers connected to a second Sonos amp however I realized it does not support Atmos and so I will not do that… I was also considering (I’m still considering), Purchasing one or two bluesound powernodes, Connecting everything, And then getting two ceiling speakers that have Atmos capability because the power nodes support Atmos Alternatively… What the hell else can I do? The only thing that comes to mind, While maintaining full Atmos fidelity, Is to get a second arc ultra, Connecting it wirelessly to the wireless amp, Placing it in

How do I turn off the ads in the Sonos app?  This can’t be done from the app?  It’s supposed to be possible on the website, but I’ve followed some of the instructions I found in other threads and apparently the website has changed and the instructions don’t apply.  Thanks for making this unnecessarily difficult.  Nothing says We Have No respect For Our Customers like “bravely” releasing a terrible app, then using it to serve unwanted ads to people who have already paid hundreds or thousands of dollars for your products.  Complete failure to read the room, Sonos.

Hola. Porque me sigue diciendo que ingrese como propietario? Le pongo me usuario y contraseña y no aparece nada me vuelve a pedir.  Moderator Edit: Google Translate- Hello. Why does it keep telling me to log in as owner? I enter my username and password and nothing appears, it asks me again.

Hi I want to use the SONOS Connect to connect my conventional HIFI set to the SONOS environment.However upon putting a cable in the Connect box the SONOS system starts to make a "buzzing" sound ( like one used to have when a record player was not grounded correctly)The buzz is not always there nor is the volume not constantThe buzzing can be reproduced by actually touching the end of the cable that is connected to the Connect.I tried another cable with the same result. buzzing as well. What can be the cause of this annoying buzz, and how to overcome it? when actually connecting my HIFI set to the Connect the buzz is clearly audible when playing records  BR Bas 

Hi all,I have several VLANs in my network. Sonos (both a system on S1 and a system on S2) is setup with my IoT VLAN and the controllers (phones etc) are generally in the main secure LAN. I used this link to configure all the ports so that the Sonos devices in the IoT VLAN can talk to the controllers in the main LAN. For the S2 system this works flawless, but unfortunately not for the S1 system. Spotify connect does work for the S1 system with a controller in the main LAN, so this makes me think that the S1 app probably needs different ports that the S2 app. Is this assumption correct and does anyone know which ports to use then? Thanks!

Hi. I set up two Sonos Era 300 in stereo mode. The sound is very strange, the bass sometimes appears, sometimes disappears. The sound is not pleasing. The sound itself is sometimes louder, sometimes quieter. Did they mess up the firmware again? Even Sonos Beam 2 gives more bass.

I recently added a Google Nest WiFi Pro mesh system to my house.   Immediately after doing so the Sonos app on my Apple MacBook Air (2022 model) started saying:“Your computer’s firewall setting has changed.   Your Sonos controller can no longer connect to your Sonos system.”The thing is, my phone app still works just fine.   I can play music on multiple speakers all over the house just like normal.  So it doesn’t seem to be an issue with the mesh network - rather something with the MacBook app vs. the iPhone app.   Any ideas for a fix?   It sure is nice to flip through songs from my laptop while working vs. reaching in my pocket for the phone every time. Thanks!

Green light is on the Beam. It plays music through Alexa/ phone app, but does not play the tv audio. The tv settings do not show it being there even though it is plugged in to ARC socket. I don’t like the sound of the tv and desperately want the beam back on

Brand new sonos system. Arc ultra three hundreds as rear along with sub four. Set up the arc ultra through the latest sonos app. Added the 2 three hundreds and sub 4 for surround. No sound coming from the rears or sub. App says connected??

Hi everyone, I bought a house with a Sonos soundbar (arc), TV (Samsung), and an amp (Sonos)wired to 2 Klipsh speakers in the ceiling.  The seller left in a rush and gave no information about the system. The arc works OK, but the amp won’t get recognized by my router for some reason so no sound is coming out of the ceiling speakers. Any tips?  

My IKEA desktop symfonisk will not pair with my Sonos app.

Some of my playlists dissapeared. How do i get them back since i worked on them for years.  

Help! My Iphone16 Pro can’t seem find and control our Sonos Play:1 speakers. Weirdly it did work for about 10 minutes before it then dropped out and disconnected.Iphone 16 ProiOS 18.1Router: BT Home Hub 5 Checks I’ve done:I can access and control the system via the Web Browser app. I have installed and reinstalled the iPhone Sonos app I have checked that the iPhone Sonos app is up to date I have instructed app to ‘forget current system’ and then reconnect to system The Sonos software is up to date I was sat right next to the wifi router and the sonos speaker whilst undertaking these checks and installations My husband can still control the speakersIssuesI can successfully connect to the system App also has successfully reconnected to streaming services But the Sonos App won’t list and display speakers. Meaning I can connect to the syste

I received a Move 2 as a gift back in December. I was able to get it set up and connected to the SONOS app and also had no issues with bluetooth connectivity. I normally just connect the Move 2 through Apple Music or other family members connect to it through bluetooth. I recently went into the app to play music and my Move 2 was no longer shown in the app. I troubleshooted and tried to reconnect but nothing worked. Based on guidance for the app, I reset my Move 2 following the instructions (I had previously rebooted the Move 2 prior to reseting). Nothing has worked to get the app to recognize my Move 2. After multiple efforts, and after reading about all of the issues with the SONOS app, I just tried to turn on bluetooth and play music from my iPhone. Now Move 2 won't connect to my phone. I also pressed the bluetooth button on the back of the Move 2, but it no longer chimes when it's in bluetooth mode. Now nothing seems to be working on the Move 2.

Can I connect two components (a record player and a CD player) each with their own RC cables to one 3.5mm adapter? The 3.5mm adapter would have two pairs of RC ports on one side and one 3.5 out on the other side. Does such an adapter exist? I have the Pro-Ject T1 Phono SB Turntable that I can connect to a pair of Era 300 speakers set up as a stereo pair using the 3.5mm Line-in port and their adapter and it works. I have a vintage Magnavox CDB 473 CD player that I can also connect to the same Era 300 speaker in the same way and it works. I want to leave them both connected to the same speaker so I can play from either one without disconnecting one and connecting the other. What do I need to do that?

I have configureren a brand new Arc Ultra and 2 Era 300 as independent speakers, which works as a charm. As soon as I configure the Era speakers as surround speaker on the Arc, the 2 speakers are added to the same room and dissappear from the confguration, and dont produce any sound.  Any idea What could be wrong ? thanks Guy

I have a Sonos Roam SL...Is it okay to leave it plugged in and charging for 99% of the time (even when playing) or will this degrade the battery over time? Or should I occasionally use it on battery power to prevent “memory effect”?  

No lights No sound no network 

I’ve been gifted two Sonos speakers, I don’t know which type they are and I’m unable to set them up. They need to be set up with the Ethernet cables and I can see one of them available on the Sonos app but it keeps saying to log out and back in all the time. As soon as I unplug the Ethernet cable the speaker stops working. Does it need to be connected to use? Thanks. 

I’ve been using YouTube music for years on my Sonos system. I have a paid premium subscription. Recently I’m finding that it simply won’t play what I choose to play. It thinks about it for about 5 seconds, then loads a previous playlist that I was listening to. However, it’s temperamental, and will sometimes work normally…..which is very frustrating. I’ve added the Spotify service, which I don’t pay for, and it works perfectly. Sonos Radio also works perfectly. Definitely a YouTube music problem. I’ve contacted Sonos support, and they were o help in this case. I can use YouTube music perfectly fine with blue tooth or in my car. Just a Sonos/Youtube music issue. Has anyone come across this?

I am renting a villa with a Sonos system and cannot get the subwoofer to work.  When I try to add the sub in the app it asks me to sign is as an owner, which I not.  Is there any way to add the sub without being an owner of the system.  I don’t have the villa owners account login info.