Sonos Era 100 shuts off during WIFI pairing?

Question

After doing the sound pincode for pairing the Era 100 and my iPhone it starts connecting to my 2.4 GHz WIFI (While blinking green.

After a while it stops showing any light and I get the message “Your Era has been added, but may not appear in your System. If so, unplug cord etc” But even after doing that nothing happens. The Era just stops showing any colour at all.

I have tried the following:

Factory Reset.

Reset Router + Sonos Era 100.

Set my router to only run 2.4GHz (AI suggested it was easier to set up than via 5GHz)

After the setup is done my Era 100 just stops showing any form of light. During the setup it alternates between White and Green but after a few cycles it just stops showing any light.

nik9669a · Accepted Answer

I’m assuming you’ve rebooted your router, the speaker, and read the LED states FAQ?

There isn’t enough information in your post to make better suggestions, I would recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I updated the post. Not sure what more information you want?

Then I recommend you speak to Sonos support, as Bruce already suggested. This is a user community, but can only offer help or suggestions if a reasonable level of detail of folks’ problems are provided.

Airgetlam · Answer

I’m assuming you’ve rebooted your router, the speaker, and read the LED states FAQ?

There isn’t enough information in your post to make better suggestions, I would recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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