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The Sonos Arc - completely not commmunicating with App

  • May 7, 2025
  • 1 reply
  • 36 views
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Hi I have questions about the Sonos app as the Arc has stopped working completely after the upgrade within about 3 days. My partner has failed to get it working at all.

I am also a little concerned about the quality of the HDMI connector on the Sonos, seems not to have brilliant cable to socket interference (yes, it is a technical term for engineers). However this has been eliminated from the investigation, it’s just not a high quality detail. 

Any experiences welcome of cable manufacturers recommended?

The app, what is happening with this?

Best answer by Airgetlam

Hard to tell, there just isn’t much information about your setup to go on. I’d suggest that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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1 reply

Airgetlam
  • Airgetlam
  • 44832 replies
  • Answer
  • May 7, 2025

Hard to tell, there just isn’t much information about your setup to go on. I’d suggest that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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