Get help and assistance with your Sonos system

Brand new Sonos AMP. Hardwired by ethernet.   System audio speakers and active hub. Speakers have been working flawlessly for 5-10y.  Playing either Spotify / Line In / Arc in, and amp shuts off after some minutes, red LED blinking.  The SUB-output continues to play, so it’s not a network/streaming issue. Trippled checed speaker wiring. Checked speakers with multimeter and they both read 4.1-4.2 Ohm. 

Hi, yesterday I purchased arc ultra and after 9 years switched from playbar. Till yesterday I had no issues streaming music via airplay. Since yesterday I tried everything to make it work and nothing helps … Few details : My setup : One and One SL as surround, SUB ( probably gen 1), sonos arc ultra. With TV everything works great, through sonos app I am able to stream the music ( even by Apple Music or Spotify app - only if I use it by Sonos App) I tried to reset the whole setup. Tried to reset the app, erased the app and installed again, erased apple music and spotify, and installed again I restored again everything to factory setting and build the system from scratch. Nothing helps.  On wireless connection everything work flawless, only when I put the Ethernet cable it the arc ultra stops connecting by airplayI haven’t tried disconnecting the system and checking each of the components separately, but what’s the sense ? I want to use it in this configuration, not separately ?  

I have a Ubiquity Unifi network with a separate VLAN for my Sonos speakers. They all work perfectly fine (set on SonosNet) + a Roam on WiFi, except for the Era 100 (which is connected to ethernet with the Sonos Combo Adapter). I am unable to connect any device via AirPlay. When I move the Era back into LAN (same VLAN as other devices) it works instantly.

Sometimes when the TV is NOT on, there will be a couple of seconds of audio coming from the Arc.  It happens every few days.  Any ideas?Inputs to the TV are:  Cable box;  Roku Streaming box; & Oppo BluRay player.Note:  The cable box and the Roku do not have shutdown capability via the remotes, so they usually remain powered up. 

Using my Samsung phone I connect with sonos and select Music Library. When I select songs to play a specific song sonos plays the first song in the last playlist I played. How do I exit from the previously selected playlist? 

I noticed on my Sonos  home theater (arc ultra, 300s, sub4) all LEDs keep running even product is in low power or idle mode. Sonos should roll out a feature to turn off all LEDs when they are in standby or use a diff color. There is no way for us to know that products are in low power mode.  thanks!  

I bought a pi zero 2 w and installed samba.  I put my music in the music folder on the SD card with the OS.  The pi zero has a static ip and the smb.conf file has ntlm=yes in the global section.  Sonos accepts the music share but all of the folders are empty (i.e. songs, artists, genres, etc).  Can someone help resolve this?  I have a Sonos one, a move, a beam and a play 1.  They all play nice with the Sonos app but the app doesn't display the music.

This topic falls somewhere between a conversation and a question. When there is need for a multi-solution sound system with limited funds Sonos might not be the optimal choice, but with what I assume to be simple means it could be a better choice. Speaking from personal experience: I’ve previously bought 2 Era 100s and use them as TV-speakers awaiting an upgrade on the Arc to later use them as surrounds. Meanwhile I own a turntable which I’m looking to hook up to the same system (disclaimer; I am well aware that it’s sub-optimal and that there are better ways to enjoy your vinyls, though for the sake of convinience, this would be my personal preference).It is common knowledge that when the era 100s, or 300s for that matter, loses its capability to use the line-in function when used as surround speakers. Something to do with optimizing their primary use as surround speakers. However, browsing the web there seems to be a fair few who would like a function to easily switch between surroun

I have looked at the various answers in the forum and none resolve the inability to amend alarm times or set new ones. I will need a new system as I need an alarm and am realising SONOS has lost the art of innovation. 

I connected my TV ( Philips ) to my Sonos Play Bar and Sub, works fine, but when I ad one or two extra Play ones the signal for these extra speakers is very unstable ! Somebody any tips !? 

I don’t know if I have a TV settings problem, Roku settings problem or Sonos setting problemI have an LG 65” Class C3 Series OLEDI have my Arc Ultra cabled up to the eARC port on the TV (With a new HDMI cable)My 2 HDMI devices are an NVIDIA Shield and a Roku Ultra (2024) (Both with new HDMI cables)Anytime i shut off the TV when it is on the NVIDIA Shield input and return later (the time away seems to need to be about 20+ minutes), I turn on the TV, and the Shield is displayed just fine, but when I switch the TV input to the Roku, I’ll see the Roku Screen Saver screen for a second, and then the TV shuts off.  When I turn the TV back on everything works fine.  The TV does not shut off while I am actively using it.  I can switch between Shield and Roku just fine.  Only happens when the TV has been off for some time.I’ve checked for any sleep settings on the Roku and turned them off, no sleep settings on the TV, not sure if there is anything in the Sonos ARC I can look at, but just annoyed

The fall of Sonos is a MBA case study in the making. 

My Sono app will not connect to my Android phone or my new ipad but it will connect to my wife's iPhone and her older ipad and I don't know why

I have read so many complaints on the😑ir sw.  Hopefully they addressed the iPhone won’t connect easy to WiFi , if you system is growing becomes. Almost impossible to install at all.  Really whaling to see this one and purchase a system where engineers can solve their Sonos Issues which plague the valulue of money is lessened Sonos is destined to go the way of the cassette player

Wie herkent dit? We hebben sinds augustus een Sonos Ace en deze is verbonden met de Arc. Nu vertelde mijn dochter dat ze af en toe een knetterend geluid hoort. Zelf heb ik het nog niet gehoord, maar we hebben de Ace gisteren teruggebracht en zonder problemen een nieuwe gekregen. Vanmorgen heeft mijn dochter de nieuwe Ace weer gebruikt en het knetterende geluid is er nog steeds. We hebben het programma dat ze keek teruggespoeld om te controleren of het aan het programma lag, maar dat is niet het geval. Weet iemand wat dit kan zijn? Moderator edit:Google Translate-Who recognizes this? We have had a Sonos Ace since August and it is connected to the Arc. Now my daughter told me that she hears a crackling sound every now and then. I have not heard it myself, but we returned the Ace yesterday and received a new one without any problems. This morning my daughter used the new Ace again and the crackling sound is still there. We rewound the program she was watching to check if it was due to the

My app keeps requesting me to sign in as the owner of my equipment. I sign-in and it keeps saying I need to sign in. Tried resetting all the devices multiple times.

Hi I have had my sonos surround working for couple of years all of a sudden it has stopped working.My setups isTwo sonos one second generation with voice assistant Sonos subSonos Playbar I have tried and resetting each speaker several times and I can confirm they all work individually, but whenever I tried too set them up as surround sound, it doesn't connect. I have even tried it with another playback that I have and it's still the same result I am getting.I am not really sure what is going in, I have updated all the software.After the setup is completed it just shows two items in the room not connected and sonos sub not connected.

Hey.I have an old Sonos Connect:AMP which uses the old app and does not have Bluetooth.I am wondering if I can buy a Bluetooth adapter (looking at the Logitech Bluetooth Audio Adapter), connect it to the AMP and then connect my phone to the adapter to play music.Mostly doing this because the Sonos app does not support a music streaming app I use.Thanks for the help!

Cannot get any volume on our Beam. 

Latest app update struggles hard to stay connected to Apple Music. It frequently skips songs and notes it could not connect to WiFi. Not experiencing WiFi issues with any other devices on my network. Attempted to submit diagnostics to Sonos in the app 3 times and all failed.

The language of the title displayed in the "Now Playing" window does not match the language shown in the list.All basic playback functions work perfectly without issue. I use Sonos app in Japanese. All my accounts settings (language and location) are configured to Japanese and Japan. When playing music from YouTube Music, the "Now Playing" screen displays track titles in English, even if the original titles are in Japanese. This issue does not occur with other music services. For example, Japanese titles are displayed correctly in Japanese when using Amazon Music. Restarting and reconnecting the services did not resolve the issue.While this is not a critical problem, it is a bit inconvenient. This is a minor issue, but I thought it might be worth asking here. Has anyone experienced a similar issue or found a solution?  Example1: YouTube Music, a list is Japanese, but Playing window at the bottom is in English.(This occurs across the mobile app, web app, and Mac app.)Example 2: This iss

I keep my iPhone, Spotify app and Sonos apps and devices updated. But my Sonos system has, time and again, shown itself to simply be not up to the job of streaming Spotify or podcasts reliably from my iPhone. I constantly move between Bluetooth and AirPlay, but a single move between them usually confuses the system and produces a glitch which takes time to resolve. Glitches include:  * losing connection if a song is paused for more than 10 seconds   * delay between speakers   * if I send to too many speakers at once, it fails, need to do it slowly one speaker at a timeMost often of all…  * looks like it’s playing on my phone, at volume, through any of my speakers, but can’t hear anything Very often I have to switch my phone off and on again and completely start again. Most days. It takes at least 90 seconds to do this. And once every two weeks *even that isn’t enough* and I need to reset the speakers manually!!!It’s been like this for two years.I have bought a standalone non-Sonos spea

Hi there,I am currently struggling with one Sonos speaker that keeps “disappearing” from my system due to, I think, weak WiFi connection where it is. I am considering upgrading to Sky Max WiFi for their WiFi guarantee of at least 25mbps in each room. The small print says if the WiFi doesn’t reach a room I will be sent a Sky Max Pod. I can’t work out if this is a mesh or an extender. If it’s an extender, won’t this make my problem worse? Has anyone experience of Sonos and Sky Max Pods?many thanks,

Hello,I have a new Arc Ultra and I would like to know if I can use my Beam (2nd gen) as a rear speaker to have Dolby Atmos.Thanks & Regards,

I have a Sonos One SL, it worked until the last week or so when it completely stopped responding.I’ve done a factory reset, removed and reinstalled apps, reset everything I can reset and it’s stuck in the Error Code 1000 loop.The support documentation says it’s a timeout error but the error occurs instantly when requesting a check for updates.I’ve seen plenty of posts about but the only solution I’ve found that comes close to resolving it is to throw it in the bin and get something other than a Sonos.