While working with listening history tracking tools, I’ve encountered what seems a bug with how Sonos communicates with Deezer. Each time I listen to a track, the track is always put two times in the listening history: once the song is started and once song ends and going to the next one.
Also each time I pause and restart a song the song is put once more in the listening history.
The issue is not related to the tracking tool I’m using, it can be seen directly on Deezer webapp/mobile app.
Maybe it’s related to the fact I’m still using Sonos S1 and didn’t upgrade to the new versions (I’m limited by my 1st gen play 5 speakers).
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Hi @Ectalite,
I’m sorry to hear that you’re seeing duplicate entries in your Deezer history when using Sonos.
It’s definitely a strange issue, however I don’t have an S1 system to test this with, so I’ve asked the team to look into this. Just to check, do you see the track twice on your listening history in the Sonos app or does it only show on Deezers side/in the tracking tools? Also, does this happen with every track or does it seem intermittent?
If it shows in the Sonos app: play something and get it to duplicate, then submit a diagnostics and send me a private message with the confirmation number.
Once I hear back from you, I’ll follow up with the team for more information.
Picture of my listening history inside Deezer application
It’s not only inside sonos app or related to the tracking tool. If I go see my listening history inside Deezer application it will also give the duplicate listening history which you can see on the picture. I started the song Don’t Matter Now for example and send listened to 9 to 5, skipped it and started to listen to Waste a Moment.
From what I monitored so far, the song it put in the listening history the time I started it and a second time I stopped listening to it (skipping it or just it’s the end of the track).
Also I play and pause the same song multiple times, it will also appear each time the song is restarted or paused, I don’t really know.
Hi @Ectalite,
Thanks for the screenshots!
When you say: “It’s not only inside sonos app or related to the tracking tool”, do you mean you’re seeing duplicated history everywhere? The Sonos app has a recently played section, if you can show a screenshot of it happening there as well, that would help a lot.
Hi @Jamie A,
These screenshot come from Deezer directly (on their webpage), I assume that if I see the duplicates on the Deezer side, they will also be displayed on sonos app.
Nevertheless, I will check that and send a screenshot.
Hi,
So what I’ve found out is that duplicate aren’t showed in the Sonos app, only the last occurrence of the song is showed and all other ones seems to be skipped.
For example you can find in attachment the same listening history on Deezer website and on Sonos app.
Hi @Ectalite,
Thanks for all the screenshots!
I’ve heard back from the team about this and from what we can see, this has happened before and was raised to and resolved by Deezer in the past (twice). As you’re not seeing this happen in the Sonos app, there isn’t any troubleshooting we can do here, but I have let the team know we’re seeing this.
I’m not sure why the entries are being duplicated, but I recommend reaching out to Deezer to flag this with them. They handle their integration of Deezer in the Sonos app so they will need to make changes if duplicates are happening.
