My Sonos Move is stuck on white signal and does not respond tu any command. I cannot shut it down, charge it, or move it to Bluetooth mode. When I try to reset it by pushing the power button for 10 sec nothing happens.
can you please help me ?
My Sonos Move is stuck on white signal and does not respond tu any command. I cannot shut it down, charge it, or move it to Bluetooth mode. When I try to reset it by pushing the power button for 10 sec nothing happens.
can you please help me ?
You have done the reset procedure wrong. Have a look at this page for the proper way:
https://support.sonos.com/en-us/article/reset-your-sonos-product
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.