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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27828 Topics
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JraymoContributor I
asked in Components and Architectural
Using the Sonos Amp as a stand alone power amp into passive speakers

Is it possible to use a Sonos Amp as a stand alone amp?I have a WiiM streaming device plugged in to the line inputs on the back of the Sonos amp but not getting any audio.I’m using passive Polk Audio speakers with the amp.Any help with this would be appreciated! 

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J
2 months ago
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Gavin7Contributor I
asked in Speakers
play 1

I recently unplugged my play 1 whilst decorating, once I’ve plugged it back in and powered it up it won’t connect to my WiFi and the Sonos app can’t seem to find it I have a weak white flashing light, I’ve done all the troubleshooting but to no avail 

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buzz
2 months ago
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GruzzContributor I
asked in Home theater
No sound when TV input is changed

Hi, sorry if this has been asked before.Anyways, I have the Sonos Ray soundbar connected to my TV via the optical audio cable. My problem is if I am watching my Tv on my Freesat box via HDMI 1 port then switch over to my Amazon Firestick which is on HDMI 2 port the sound often does not transfer. I have to go through a nightmare of switching the TV inputs from one system to another until the Sonos Ray bar eventually picks it up. It can take upto 5 mins at times. Very frustrating. Thinking I should have bought a Bose as I also hate the Sonos controller app 😒Any Ideas what is wrong?Cheers.

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G
2 months ago
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Discoqueen67Contributor I
asked in Home theater
bought second hand Sonos system & wont pair/connect

I have purchased a second hand Sonos system.Soundbar+ 2 mini speakers on stands * a suborder.Im not the most tech savvy person.I just get them to pair  :((((

1283
D
2 months ago
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only_sleepingEnthusiast I
posted in Controllers and Music services
Album Art on Android

Hi All, Has there been any indication of when album art on Android will be restored for local library files?  Apologies if this has been addressed elsewhere - complaints about the new app are so numerous it has become difficult to find reliable, up to date information.  Thanks. 

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O
2 months ago
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Renee4Contributor I
posted in Controllers and Music services
playing bbc sounds on Sonos Beam

I was using the BBC Sounds from within the Sonos app S2 to play live BBC radio on my Beam but the sound has started cutting out on a regular basis which is very irritating. As I have apple devices I have switched to using bbc sounds app on my device and airplay to the Beam. It doesn’t cut out and in my view the sound quality is better.Having spent a considerable amount of time doing checks on my network it appears that it is actually the Sonos App that is the issue. Having also lost my music library on the recent Sonos app upgrade and not had a chance to add it back in - I do wonder what the point of the Sonos App is? Beyond doing initial configuration I can do everything I need without it to a more stable and better quality. Very disappointing from Sonos.

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J
2 months ago
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kieranwraggContributor I
posted in Controllers and Music services
apple music

Why will my music not play continuously When a track ends I have to pick another song no shuffle feature either Apple Music 

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K
2 months ago
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Vienne10Contributor I
asked in Controllers and Music services
recent app updates

Hi are the bi weekly app updates down loaded automatically or do you have to search and perform these yourself?Rob

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V
2 months ago
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BmcpopContributor I
posted in Controllers and Music services
Parametres bibliotheque musicale

Depuis la mise à jour je n'ai plus accès à ma bibliothèque musicale (NAS) et le paramétrage de celle ci n'est plus disponible sur l'application.Le support  n'est pas joignable et l'assistance indique une procédure qui n'est plus effective  !Comment faire ? Cette mise à jour à supprimé tout l'intérêt d'utiliser des appareils Sonos ! Moderator Edit: Google Translate- Since the update I no longer have access to my music library (NAS) and its settings are no longer available on the application.Support cannot be reached and assistance indicates a procedure that is no longer effective!How to do ? This update removed all the point of using Sonos devices!

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J
2 months ago
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Laurent_rsContributor I
posted in Portable speakers
Sono Roam ne s’allume plus

Bonjour à vous tous et toutes Depuis ce matin, mon enceinte nomade sonos Roam ne s’allume plus, j’ai beau appuie sur le bouton marche, rien ne se passe.quand je la branche en usbc  j’ai la led orange qui s’allume puis s’éteint, par contre sur son socle en induction pas de led  elle est brancher depuis 2 heures et toujours rien.Avez-vous déjà rencontré  ce problème ?merci pour vos réponses et votre aide. belle journée laurent  Moderator edit:Google Translate- Hello to you allSince this morning, my Sonos Roam portable speaker no longer turns on, no matter how hard I press the power button, nothing happens.when I plug it into USB I have the orange LED which lights up then goes out, however on its induction base there is no LED it has been plugged in for 2 hours and still nothing.Have you ever encountered this problem?Thank you for your responses and your help.beautiful daylaurent

113817
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2 months ago
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BrickyardContributor I
asked in Speakers
whats wrong with the Sonos one?

For past few weeks service has Sucked???  Long time user. Home and 3 restaurants yet lately it just stops playing. System says it is but nothing. Won’t let you group or ungroup just wont work. Every half hour we are restarting the devices. They aren’t even a year old?  Very sad!!!

583
Airgetlam
2 months ago
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Fan4lyfeContributor I
asked in Controllers and Music services
airplay missing. this fix doesnt seem to apply in new app

 this suggestion doesn’t work in the new app because the nesting of the menu tree doesn’t match what is described. Is doing something like this still possible?

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F
2 months ago
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NavContributor II
posted in Speakers
It's all broken. It's gone from bad to worse to unusable, and I'm done.

Before today, I had given up on using the app after the app update, but the speakers generally worked with AirPlay. So while I couldn’t really do several rooms at the same time, I had a solution that kinda worked. Today first Airplay stopped working (played for some seconds then stopped, then “can’t connect” despite one of the devices literally being hardwired on the LAN) - then two speakers disappeared from the system, again. After cursing at them, I figured a factory reset and re-add would work. Except it doesnt.You folks hate your customers so much that you won’t roll back the app to a state where it used to work (pre May). I guess you think your headphone customers are more important.Well joke’s on you. After 15 years as a loyal customer and umpteen recommendations, I quit. I will be replacing my over $5000 in Sonos gear with BlueSound and Homepods (since the kids just want alarms and voice control). Goodbye. Every single one of my many audiophile friends will hear of my experience

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2 months ago
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Matthew Lucas
posted in Components and Architectural
SONOS

Hello, For the amount of money I have spent on Sonos, they have to pivot to the original companies prurpose. I could have purchased a Hi-Fi amp, and beautifully crafted speakers for the same cost. SONOSs' app update has failed and left owners with brick devices and in the lurch once again. The google disconect with GEN 1 speakers and app update making speakers useless,  and within 2 years of purchase is also unforgivable. l keep my suround (Play Bar, Sub, 2x Play One,  and a Play 3. I sold a couple of Play 5s. I am NOT going to buy any new product, when every update makes devices useless. You can spend $5,000 much better on high quality wired equipment that you control.For this amount of money you can get some serious hardware and never have to deal with an app, or a poor update ever.The constant cancellation of threads and conversations in this community space is also telling. Stop deleting the threads & stopping those who are having conversations about the value of your product &

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M
2 months ago
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jjm2590Contributor I
asked in Speakers
airplay

Can not access my play1 on my iphone 14 airplay.  It also does not show in my bluetooth. Doesn’t the play1 work with airplay2?

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2 months ago
ClarkE
ClarkEAvid Contributor I
asked in Controllers and Music services
I often must restart WiFi on my phone to have Sonos app recognize my system

I nearly always have to turn WiFi on my phone off and then on again for Sonos app sys 2 on Android to recognize my Sonos system. You ight know about this defect but I thought it worth a message to ensure someone is aware of it. Tha app on PCs don't have this problem.

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sigh
2 months ago
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CAClarkContributor I
asked in Controllers and Music services
Adding Music Library Error Message

Getting Error Message 913 when trying to add music folder from external drive.

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press250
2 months ago
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CAClarkContributor I
asked in Controllers and Music services
Music Library missing after May update

I am trying to follow the steps to restore my music library. I don’t understand Step 5 . . . “if the new local account is not listed” . . . What is the New Local Account?

421
MoPac
2 months ago
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zed5000Contributor I
asked in Speakers
Downgrade a system that includes a Sonos One SL from S2 to S1

I want to downgrade the system to S1. My system has 2 x Sonos 5 Gen 2 ; 2 x Sonos 1; Sonos Move Gen1; Sonos One SL (I am tired of the slow response to volume changes with the new app and also occasional streaming stoppages - which never happened before) Reading the Sonos product compatibility page there is a confusing note about Sonos One SL“One SL cannot be added to Sonos systems using the S1 Controller app. One SLs that are already part of an S1 system will continue to work as they do today.”Would greatly appreciate if anyone can:a) confirm or not if I will be able to downgrade successfully to S1 with all the speakersb) give a process to achieve the downgrade Thanks in advance.

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Ken_Griffiths
2 months ago
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RobjohnlongContributor I
asked in Speakers
Sonos Era 100 not connecting to Sonos port

Cannot conect Sonus Era 100 speakers to Sonus port

292
R
2 months ago
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TonybellaContributor I
posted in Speakers
can't add Playbar

Cannot add Playbar to existing system

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Ken_Griffiths
2 months ago
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murph_1211Contributor I
asked in Speakers
Dorm setup

I’m a freshman who just moved into my college dorm and am struggling mightily to get my two One SLs setup. The dorm has two WiFi networks: a secure one that phones, laptops, and computers can connect to, and a bring your own device network meant for use with all other devices (but doesn’t allow phones to access). After being unable to set up my system using either WiFi network, I tried with Ethernet cables (which I tested and confirmed did work with other devices) again without any luck. Curious if anyone has any tips or troubleshooting advice.

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Ken_Griffiths
2 months ago
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Craig206Contributor I
asked in Speakers
sub gen 2

Sonos Sub Gen2 not powering up . I have contacted Sonos via the web and they keep asking me to disconnect and hold reset button. I have looked into this before and also checked the power lead with my other Sonos products so I no it’s all ok. No light at all is coming on so I know the unit has died . It is just over 5 years old so will Sonos repair it under the consumer rights act or will it have to be thrown away . For such an expensive sub I was hoping it might not break and last a little longer than 5 years.what are my options?????

492
Schlumpf
2 months ago
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ecarlson1016Contributor I
asked in Controllers and Music services
Music not indexing on MAC OS after adding folder via NAS work around

My music library is not bringing over or indexing any of the music from the mapped folder.  It had been working fine for awhile using the NAS workaround that has been documented.  The folder can still add fine but nothing indexes.  The entire music library folder is empty even after trying to manual update it.desktop version 16.3 build 80155014Any ideas? anyone? Moderator edit: combined posts

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E
2 months ago
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aeropricerContributor I
posted in Portable speakers
ROAM SL Setup

I’ve read every article, etc. and my ROAM SL has never been able to work with the upgraded app.  I only use the device to augment my TV Sonos ARC.  I don’t stream music or use any other function.  Can I just use the original app?  I don’t want an upgrade that is killing me.  Tell me where I can get the old app.

172
A
2 months ago
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