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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27829 Topics
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aeropricerContributor I
posted in Portable speakers
ROAM SL Setup

I’ve read every article, etc. and my ROAM SL has never been able to work with the upgraded app.  I only use the device to augment my TV Sonos ARC.  I don’t stream music or use any other function.  Can I just use the original app?  I don’t want an upgrade that is killing me.  Tell me where I can get the old app.

172
A
2 months ago
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gljones3010Contributor I
asked in Speakers
Removing and renaming speakers

So I factory reset a pair of Gen 1 Play 1's and a Playbase to give to my daughter.  That appears to have worked but I am left with the speakers still showing in my system as disconnected.  Why is there no way for me to remove those completely.  Very annoying.  Further, I am trying to rename a pair of Play Ones to replace the ones I am giving away.  I have tried renaming them several times, they are unpaired, and it keeps reverting back to the old name.  Is this another bug in the App?  

401
buzz
2 months ago
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lolakatkinContributor I
posted in Controllers and Music services
Buying a NAS drive - MacBook

Like many, I am a victim of Sonos stupid ‘upgrade’ resulting in Error 913.I am on S2 and cannot access music, so I am looking to buy an NAS. I understand that it must have SMBv2 or 3 (I’m afraid I have no idea what this means!). I have Sonos Roam and Play 5 and my music file says it is 107GB (yes I probably do need to do some clearing out of stuff I never listen to!).I would welcome any help and suggestions for how to proceed and what exactly to look for. Thank you, Sonos friends, in advance.

838
I
2 months ago
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Ray1000Contributor I
asked in Speakers
Length of the Sonos Era 300 cable

Anyone who can tell me the length of the power cable that comes with the Sonos Era 300? I am located in Europe, so an answer related to the European region would help as other regions might deliver other lengths for the Era 300.

1001
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2 months ago
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withnail69Avid Contributor I
asked in Controllers and Music services
Unable to downgrade sonos one (g2) to s1 compatible

I have just been hung up on by a support person whilst in the middle of an online chat.. I am losing my mind here trying to downgrade a factory reset sonos one (2nd gen) to use with my existing s1 system. I already have one of these speakers on the system but it won’t let me add this one.. This article https://support.sonos.com/en-us/article/downgrade-a-sonos-product-to-s1 keeps refers to things which just don’t appear as options anymore. I have tried ‘adding a missing product’ I have tried for hours to downgrade the speaker but it just doesn’t seen possible. Please help

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M
2 months ago
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GenedContributor I
asked in Speakers
Spectrum Connection

I am unable to connect my Sonos One SL to my Spectrum router. Any help is appreciated!

292
G
2 months ago
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TheRavenousBearContributor I
asked in Home theater
Playstation 5 Surround with ARC, reburb Era 300's, and sub (gen 3) on Samsung QN90BD (2022) TV

I am having a lot of inconsistencies with utilizing dobly atmos on my PS5. I have my Samsung TV set up with the PS5 connected to HDMI, arc soundbar connected to TV via eARC, and audio settings on the TV set to “pass through” (has PCM, auto, and pass through settings). On my PS5 it is updated and I have the audio settings as such: HDMI device AV amplifier - Channel 7.1 - audio priority Dolby Atmos.I have the Era 300s set up in a square room (high vaulted ceiling) approximately 6-10’ from listening position on sonos brand stands. They are facing the TV which sits on a cabinet only entertainment center with the ARC sitting in front. I have trueplay tuned the room both on the sonos app and with the PS5 controller through PS5 settings. When I look at my sonos app the only time I can get Dolby Atmos to play is the main menu music on the PS5. After trying multiple media services and apps I had mixed results:I sound tested a 4k UHD disc (the boy and the heron), making sure the disc audio setti

1751
G
2 months ago
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YvesVuurContributor I
asked in Portable speakers
sonos roam charge indicator blinking at very low density

Sonos roam charge indicator is blinking with very low density. You almost can’t see the led is blinking. Roam doesn’t react anymore. Already tried a reset. Battery dead?

271
Jamie A
2 months ago
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DehbachContributor I
asked in Controllers and Music services
Play in Another Room

The old app had the ability to “play in another room” by clicking the three dots to the right of a song or such.  Is this hurried in the new app, or coming, or what?

80322
D
2 months ago
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tabaakenContributor I
posted in Controllers and Music services
Cannot use my sonos system after the update

After the app update I just cannot use my sonos system. I did reset the app and added my speakers to the system but the app was not responding. I deleted the app and installed it again, but still the same issue. I spent literally hours with sonos support but they provided me with no solution. The situation is so disappointing. Does anyone know any workaround ?

3136
Ken_Griffiths
2 months ago
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msskovContributor I
asked in Components and Architectural
wifi and two ethernet ports

HiGot a Sonos Connect.It is currently connected via wifi. Will both of the ethernet ports in current setup works a a switch?I mean, can I connect two computers using ethernet cable and connect to internet?The wifi is then acting as an uplink to the router.

584
M
2 months ago
Chopdog
ChopdogRenowned Enthusiast I
asked in Controllers and Music services
Apple Music has been missing from the web player for a while now. Is that also broken?

I can’t work out why but support said there must be a little maintenance going on - but that was days ago. Why is Apple Music now on the web interface? Or the local library?

723
Corry P
2 months ago
E
EPicTrending Lyricist I
asked in Controllers and Music services
Any bugs with Sonos App for Windows 11 80.1-55014?

I currently am using Sonos 79.01-53290. Like many people, either this or the disastrous Sonos App for iOS and Android or both, I suffered the infamous Error 913 file sharing problem. Fortunately for me, but not for everyone, there was a solution posted on Sonos Community that was a workaround. It took a good month to fix that. And the solution DID NOT come from Sonos help desk but from Sonos Community.I have since stuck to no more updates hoping error free/stable software would eventually come.While I have a choice NOT to update to the latest software, my S2 controller (79.01-53290) now will not allow me to update my NAS music library unless I download the latest version of S2 --- Sonos euphemously says “you will have limited functionality unless you update”. Now thta’s limited functionality alright.I went to the Sonos download page and downloaded without executing the latest version and I can see it says Version 80.1-55014. Questions: Does this work? Any known bugs? Is this S2 Version

17410
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2 months ago
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LC32Contributor I
asked in Speakers
Sound on speakers going in and out

I have 15 total speakers throughout my house, the speakers are going in and out.  not an internet issue as the internet is working fine and close to the speakers.  

190
L
2 months ago
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foggierluckyContributor I
posted in Headphones
TV Swap Between Ace and Beam (gen 2) not working

I purchased a Sonos Ace and Beam Gen 2. I set up my Beam Gen 2 with my surrounds (One SL and Sub Gen 1). I then set up the Sonos Ace. I then tried to use the TV Swap functionality and I was able to add the beam as a soundbar. The issue is when I actually try to swap, nothing happens and then there is a beep and the swap fails. The Beam is using Wifi. Additionally, if I then try to remove the beam as a tv swap device, it gives me an error. I am using an android device. I have ensured that all software/firmware is up to date. I have tried completely factory resetting ALL devices. I have also tried to just set up the Beam and Arc (no surrounds or sub), and nothing has worked. I would appreciate any help. Additionally, I have tried to take the advice of other posts here (turning off bluetooth and the speakers and then restarting the app, then turning them back on). So far nothing has worked. Also if it helps, im using a Google Pixel Fold on android 14

4194
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2 months ago
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MarkyMarkSpiderContributor I
asked in Speakers
Play One emits no sound when connecting to App

Strange situation just happened to me.Have owned and used a pair of Play one’s for years now as a surround sound for my Beam. No issues at all.Recently changed broadband provider and was re-pairing all the speakers in the network, when ONE of the surrounds cannot complete the connection process from the app, where it asks the speaker to emit a pairing sound. No sound is emitted at all.Other speaker connects and works, no issues at all, every time. Have tried a factory reset and even when it asks me to press the top play/pause button to try that method, still no sound at all. It was working perfectly until the change of BB provider. Now I have one live surround and one mute speaker. Any ideas about what else I can do?Thanks in advance.

150
M
2 months ago
IanJShaw
IanJShawProducer I
asked in Controllers and Music services
Web app controller: Pinned collection no longer available

I’m persevering with the new web app controller but this has now appeared on the home screen:  A whole list of BBC Sounds shows, labelled as “Pinned collection” with the error message underneath each one:  “No longer available.  Go to the Sonos app on your mobile device to remove”. I have no idea how to get rid of these. They do not appear under any favourites list on my mobile app.  They do not appear as saved shows in the BBC Sounds Service when accessed via either the desktop controller or the mobile app.  (They are shows that I have listened to via BBC Sounds in the past but they aren’t on any “pinned collection” that I can find). Does anyone have any idea how to get rid of these? Many thanks. Moderator edit: changed “Windows” to “web app” as screenshots show web app, not Windows Desktop controller.

15014
Corry P
2 months ago
IanJShaw
IanJShawProducer I
asked in Speakers
New bug - sonos zones drifting out of sync

I seem to have acquired a new bug over the last month or so. I have a large (18 unit) installation made up of several generations of Sonos players (all S2 compatible) Recently, one zone has consistently drifted out of sync with other zones when part of a group.  The “drifty” zone is a pair of Play: 1s.  It’s a bit of a problem child anyway, often becoming unresponsive to the new app until rebooted. I have a mesh (TP Link Deco XE75) mesh wifi system that provides solid coverage over the whole house.  The zone that drifts is connected to the same access point as the adjacent zone that continues to play nicely. I have tried rebooting the router and then the APs.  The problem returns almost immediately. Anyone else experiencing this?  Is it confined to the older players?  

16011
C
2 months ago
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Jazzer52Contributor I
asked in Speakers
Phantom Era 300 speakers on AirPlay

I have two Era 100 speakers stereo paired in my Work Room setting and two Era 300 speakers stereo paired in my Living Room setting.The Era 100’s are behaving as they should and show only under the setting name on Airplay.The Era 300’s show as two Living Room settings on Airplay. One is the stereo pair but the other is a total phantom and has no function.I have un-paired and re-paired the Era 300’s and I have totally factory reset both Era 300 speakers, relinked and and re-paired them but still I get the phantom Living Room speakers with no function.Is this a SONOS issue or an Apple Airplay issue? Has anyone any idea how I can fix it?

130
J
2 months ago
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Sue PadillaContributor II
posted in Speakers
Has anyone had issues with independent speaker control volume?

After the latest update I cannot control speaker volumes independently - I only get one volume control for the group. Isn’t that one of the values of Sonos to be able to control each room/speaker independently???? 

323
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2 months ago
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srossContributor I
asked in Controllers and Music services
Music Library Empty, only the Folder path Shows in app

While my music folder (on an external drive connected to a Mac) finally shows in the app, after various attempts and a lot of forum reading, there is no music in my library. None of the single tracks in the folder, or any of the subfolders, show. I can't find any solutions to this in my searches so far, so wondered if anyone knew what else I might be able to try.Needless to say, this didn't used to be an issue and I was using this folder for years quite happily until the well publicised recent issues ..

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Corry P
2 months ago
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furacaoprProdigy III
posted in Controllers and Music services
Truncated text on settings: Surround Audio / Music Playback

Hi @Corry P, could you report this, please? 

10716
Corry P
2 months ago
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WaxteethContributor I
asked in Controllers and Music services
Sonos not reading all of Amazon Music playlists.

I've tried uninstall/reinstall, restart both apps, remove and reconnect..refresh Playlist, pretty much everything I can think of and Sonos will only see about half of my Amazon Playlist. I do have the Amazon unlimited. The ability to play my full Amazon Playlist on my Sonos system on shuffle is about 95% of the reason I have this system and I would really like to figure out how to get it back to working properly like it always did up until recently. Does anybody know what this issue between Sonos and Amazon Music is? Thanks!

807
F
2 months ago
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ShyboyContributor I
asked in Portable speakers
my speaker wont register on my app but does on my network

My speaker will register on my network but not my app 

140
S
2 months ago
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toddewing10Contributor I
asked in Portable speakers
Sonos Roam No Power

When I plug in my Sonos Roam, the red light on the front appears but it does not respond in any way to pressing power buttons or any other buttons. Prior to this I was having a lot of software issues with it, it needed a factory reset at least once a week to function normally.  It’s essentially an expensive paper weight, any idea what is wrong with it? Any advice to get sonos to replaceit?

633
Ken_Griffiths
2 months ago
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