Sonos Five connection problems

5 replies
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I want add and install my new Five speakers to my existing system. All works ok in the installation process but speakers gets added to a new system, which did not exist before. I have reset and reinstalled but same problem every time. I have tried to reset my other speakers and added them to my existing system and that works just fine. The problem is only for my new Fives. I had Sonos for many years and never had such issue before. Any ideas?

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AirgetlamAnswer

I think you may need to call Sonos Support to discuss it. I’d avoid their chat service.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Airgetlam

Henrik,

What are your other speakers? Are they perhaps running a different OS (s1 versus S2)? The symptoms you’re posting about certainly seem as though your other speakers are on one, and the speakers you’re attempting to add require the other.

Bruce

Stanley_4

Grand Maestro

If you Factory Reset your new Fives and then go into your original system you should see the option to add them to it. If you don't, we'll as above, check the S1/S2 status of both.

If you'd fill out your profile, at least a st the equipment list we could be more helpful.

H

HenrikswedenAuthor

Contributor I

Thanks. All are on S2, One and Amp. I,ve tried factory reset and added them to the existing system but when ready they are only visible on a newly created system, not the system they were added to.

H

HenrikswedenAuthor

Contributor I

I’ve also tried the other way round, adding my existing speakers to the new system the Fives are on, but does not work either

AirgetlamAnswer

I think you may need to call Sonos Support to discuss it. I’d avoid their chat service.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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