Get help and assistance with your Sonos system

This morning, I went to play a podcast on my Sonos One via the Spotify app and upon connecting, it immediately began skipping to each podcast in my “My Podcasts” playlist, without playing any of them.I switched to my Sonos Arc via the same process and did not have this problem. I played that podcast successfully, without any lag or loading time, Meaning this is likely a device issue, not a network issue.I have tried unplugging and plugging back in my Sonos One, restarting my router, deleting the Spotify integration and reinstalling it, and deleting and reinstalling the Sonos app.Anyone else having this issue? How do I fix this?

Hello Sonos Community,I recently rescued an old Sonos Play:1 from 2015 and have connected my favorite streaming services like Spotify and TuneIn. Since this model doesn’t have built-in Bluetooth, I’m exploring options to add Bluetooth capability.Specifically, I’m looking for a Bluetooth adapter or dongle that can connect via the Ethernet port, allowing me to use the Play:1 for computer audio and sounds.Do you have any recommendations for a compatible dongle or Wi-Fi bridge? Have you tried a similar setup? I’d appreciate any advice!

no sound from speakers after changing channels 

I’ve done some deep diving on trying to come up with a solution to be able to hook up my One SLs or Ikea Sonos speakers in my RV - these are both S2 compatible and working fine in my home.I found a YouTube video that talked about setting up a travel router and setting it to the same network username and address as your current home setup… with the caveat that you can’t run both routers at the same time or it will massively confuse your system.Anyway - I’m wondering if anyone has any input on this.  I was thinking of using my iPhone as the connection to the router in my RV.  Looking for more input and suggestions if you have them.  Obviously I would like to use speakers I own rather than purchasing more (mobile) speakers.

Are you hale to use a headphone and sound bar at the same time. My wife and i have different volume tolerance. I would like to listen to a program thru the headphones and have her listen to it thru the sound bar. Is that possible

Hello I bought a Sonos arc gen 2 with sub and era 300 speakers,I am connected by hdmi/arc and the settings on my Panasonic tv says hdmi/arc but above the surround sound is blanked out,should I have surround sound or just leave on hdmi arc ?Thank you.

I have a Sonos amp in a media cupboard. I’m planning to add a sub about 2 metres away. My understanding is it will need to connect directly to the amp’s 5ghz signal. I think this will be fine despite the cupboard? (I could hardwire this sub if necessary). My question is if I want to add a second sub to the same amp, will the sub daisy chain off the other sub which will be in the open within about 4m of it or does it have to go off the amp which will be about 7m in a cabinet (and I assume too far to hold a stable signal and I cannot hardwire). 

I just got a Sub Gen 3 today and I can't get it to connect. I go through the factory reset process but it will never go to blinking orange. I've held it down and done the process 5 times in a row and never let go. Does anyone have any insight on this? I can't seem to find anything that helps me fix this. The base system I have at the moment is just a Beam Gen 2.  Thanks!

Can I continue having the sound on my soundbar while listening to TV  ( for my wife ) while I am also connected to the same Tv with my Sonos Ace ( as I like more basses and louder )Watching same movie but I don’t wnt to hear the kids or her complaining . 

Is there a way to see the Amazon Music Station Name on the Sonos App? Both currently being played and recently played.

Hi, everyone,On the app you can adjust the vertical audio of your Arc Ultra, I had always set it to +10 but I don't have rear surrounds on the Era 300's. I just have the Arc Ultra, so I set the vertical audio back to 0 because I found it too noisy in the “Silo” series on Apple TV+. What setting do you recommend? Thanks for advance Actarus

Am I the only one who finds the volume sliders frustrating in the app while using your phone?They jump and it's hard to get the number or volume level you want. Can we not get arrows up and down that move quickly when you hold it down and moves the volume up or down by 1 when you touch an arrow once? 

    All the album photos in my Sonos Music Library are the same.In the music folder on my pc that is shared with my Sonos Music library on both S1 and S2 apps, there are JPG files for 15 of my 21 albums. But all 21 albums show cover art for an album photo that there is no jpg file for in the shared music folder. Possibly it was there at one time but the album and its related files were deleted.    Where is my Music Library getting this photo? Were is it stored? WHAT FIELD IN WHAT FILE INDICATES WHAT PHOTO TO USE AS THE ALBUM COVER?Why are the Albums that have jpg files not showing the correct album art?Is there a way to make the Sonos Music Library show the correct album cover by editing one of the files in the shared music folder on my Windows PC? Edit:I tried to give as much relevant information as I could, but if you need more info, just ask. It seems an understanding of where the Sonos Music Library gets the photo for its cover art is required and how the files in the shared folder

Here’s my question - what happened?I have two ZP100 - not cable linked so on their own wireless networkthe bedroom one has a cd player hooked to it - lounge one has a tv hooked to itsound on the bedroom zp100 started blipping every 10 sec or so when playing cdso i thought ok - lets play the cd through to the lounge zp100 - no blipping - hmm so it’s not the cd playerplay tv from lounge zp100 to bedroom - blipping sound - ok so my zp100 is stuffed…..did a reset of the bedroom zp100 and the new lightbulb over my desk started flashing at the same timeyeh - turn the light off - turn it on - still flashing as zp100 was resettingtake bulb out - bedroom zp100 sounds great - no drop outs on any sourcethe other great sound? my boot on aforementioned lightbulb - sometimes old school IS just better

How can I play music from my computer music files? I used to play them before the “ap” change. The old Sonos app offered the choice right there on the app. Now I have spent over an hour chasing down the so-called “instructions” to get it to “share” my files with the Sonos app with no luck at all. The instructions do not work. I can’t believe the app still hasn’t been updated to fix this. Why would this feature be taken away from us? It was one of the most convenient features for me and it is what sold me on the original Sonos system I bought 10 years ago.

I am looking at buying and Arc Ultra. Does it have to be mounted or will it sit on my mantle below my TV set

I have about 9K downloaded songs from CDs and purchased from tuned only iTunes account.  I was hoping for instructions on how to access my iTunes library of songs through SONOS.  Any guidance would be greatly appreciated

Good evening I cannot connect any headset with sound bar is anyone can suggest me the way to do ? Thanks 

I have a multi room system which has been playing up since the Sonos app was updated and I am still unable to fix the issue. I emailed the Sonos CEO months ago without a response and have tried hours in the phone to Sonos help without success. I’m pretty frustrated. I have a Sonance amp with six speakers wired into the sockets at the back of the amp. I use these speakers for my TV and music, all controlled through the app. My TV and amp are using the same WiFi. My TV is unable to link to the wired speakers so sound only plays out if my TVrather than through the ceiling speakers. I’ve tried factory reset of the amp which doesn’t help. When trying to link TV to speakers via TV settings, the CEC isn’t working. Anyone know how to fix this? 

I assume this is just something that Sonos has to fix in the app. I had muted my Arc earlier and eventually it turned off when the TV went to sleep. So later I have music playing in another room and try to group the Arc in and the group is formed but no sound is coming out of the Arc. I figure I just have to wait because I always have to wait with the new app…. But after several seconds I verify the Arc is grouped and it is but the volume slider is kind of grayed out. I can adjust the volume slider of the Arc but still no sound. There is no icon to show the Arc is muted so no way to un-mute the Arc while grouped. I had to remove the Arc from the group and once it was independent the mute icon was visible and I could un-mute and then form the group again and it works as expected.  Please add the ability to mute/unmute individual speakers that are a part of a group. I am running: 80.16.32release+20250123.d584035dbon iOS 18.3.1     

 Hi,I recently purchased an arc ultra, sub mini, and two era 300s. My couch is set against the wall and I cannot bring it forward due to area constraints. I have placed my era 300s on the sides about 6-10 inches behind where my ears would be, approximately 10ft apart from one another. Everything sounds fine but for the upwards firing speakers. I have a slanted ceiling which has a closer proximity to the left era 300 (say 8 ft high) and is higher up from the right era 300 (10 ft high). I am wondering if the trueplay actually takes into account the incorrect reflection of the upwards firing speakers which would not bounce directly down, rather, at an angle due to the slope. To give some background, I have tasted through dolby atmos test tracks and I cannot hear the heigh channel as depicted, it sounds as though it is coming from the top of the speaker and not from above. Seeing the posts about inverted mounting and trueplay being supported in the inverted position. Would I benefit by mou

Hi all,I’d like to know what Walkman K7s can be connected to my Sonos 5. I found a box of old K7s and would like to listen to them on my Sonos installation.Thanks in advance!

Bonjour,Je possédais une enceinte five5 génération 2 et je viens de faire l'acquisition d'une five. Je n'arrive pas à les configurer en stéréo ! Comment faire?Merci pour votre aide.Thierry  Moderator Note: Google Translate- Good morning,I had a five5 generation 2 speaker and I just purchased a five. I can't configure them in stereo! How to do it?Thanks for your help.Thierry

 I purchased the arc after the play bar was no longer supported.after purchasing I use it primarily for tv and am quite disappointed in the sound quality especially for be able to hear speech clearly. I have tried multiple things true play etc software settings. after the latest app nonsense wonder if I should scrap my investment of Sonos as I can’t seem to get a clear sound if setup for my tv which is in a room with high ceilings. Before I do I wanted to see if there might be any solutions to this from some one at Sonos and is there some where I can go to see it action.

USB drive connected to a Netgear RAX30 keeps throwing ‘access denied’ error -  settings are  are for ‘all/no password’ Is this an issue from the past updates ?  Currently all hardware is updated an app is as well.  i connect to a windows share no issues, but would like to NOT have to keep running the PC Just to access my music.  Especially when the usb nas was working with no issues.