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Trending Lyricist I
Mar 18, 2025 5:12 PM UTC

Sony TV won't use it's own speakers when Arc Ultra is connected

I bought arc ultra and connected to sony tv. TV keep changing it to external speaker instead of TV speaker. i don’t want to use external speaker all the time and turn on Arc only when I needed 

 

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32 replies

Airgetlam
Mar 18, 2025 5:15 PM UTC

Sounds like you’re not interested in the way CEC works, and the way the Sonos Arc Ultra is designed to work. You might try turning off CEC, which Sony may call Bravia-Link, so that the Arc Ultra isn’t automatically recognized by your TV as a speaker. If that works, you should be able to use the TV’s internal speakers. Your other option is to remove the HDMI cable each time. 

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Bruce
jgatie
Mar 18, 2025 5:17 PM UTC

Disable CEC (called BRAVIA Sync on Sony) when you do not wish to use the Arc Ultra.  Otherwise, CEC recognizes the soundbar and defaults to it, because it (like I and many others) doesn’t have a clue why anyone in their right mind would prefer the tiny, tinny TV speakers over a good soundbar. 

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MistryAuthor
Trending Lyricist I
Mar 18, 2025 5:19 PM UTC

I have tried everything even plug the HDMI cable on the splitter not connected to ARC but it still change the sound output to external speacker instead of TV.

 

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MistryAuthor
Trending Lyricist I
Mar 18, 2025 5:21 PM UTC

it was not happening on other soundbar. It is happening only on Sonos

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MistryAuthor
Trending Lyricist I
Mar 18, 2025 5:24 PM UTC

yesterday I called technical support and no solution from them either

 

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Senior Virtuoso
Mar 18, 2025 5:25 PM UTC

Did your other soundbar support and connect by HDMI, HDMI-ARC, or HDMI-eARC? 

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MistryAuthor
Trending Lyricist I
Mar 18, 2025 5:27 PM UTC

yes. It’s Samsung Q990C and I upgraded to Sonos and I’m disappointed with this 

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Senior Virtuoso
Mar 18, 2025 5:47 PM UTC

yes. It’s Samsung Q990C and I upgraded to Sonos and I’m disappointed with this 

Which connection did it use?

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MistryAuthor
Trending Lyricist I
Mar 18, 2025 5:50 PM UTC

HDMI-eARC

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MistryAuthor
Trending Lyricist I
Mar 18, 2025 5:52 PM UTC

also there are no option to turn off ARC too

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