General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,136 Topics
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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1136 Topics

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George GardinerContributor II
posted in General feedback and conversation

SONOS legacy systems: How to ruin your good reputation through greed?

SONOS - very good and reliable product, so much so that I have quite a few units and have recommended it to friends. However, SONOS has over the past three years turned it from a fairly open system (by that I mean no restrictions or obstacles to use) to one entirely reliant on a SONOS account. You cannot add or change any of your units without that login. Their privacy terms permit extensive data harvesting, tracking what you listen to. All of that is valuable profiling information (your music choice can say a lot about you). There was absolutely no need for this change - it was all about control over SONOS users, which once in place allows SONOS to force users to buy new SONOS units. One of the reasons for buying an expensive device is reliability and performance. I have a SONOS amp which is probably 12+ years old and it works fine. It cost a lot and is well made. It can carry on working for years I'm sure. Remember that all the SONOS needs to do (for me, that is) is play music stored

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K
3 years ago
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DstonedasContributor I
posted in General feedback and conversation

Feature Request: Sync volume across speakers

When adding and subtracting multiple speakers from the listening experience, oftentimes the volume levels may be different from listening in different rooms etc. When I want to play all speakers at once this often leads to me having to micro adjust them to match. A button within the volume adjustment menu to align all volume levels to match would be awesome. Additionally, a way to lock the group so that my beam+surrounds and Sonos 1 will adjust the volume together rather than individually if I’m playing music through everything. 

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Airgetlam
3 years ago
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Insidiou50N05Contributor I
posted in General feedback and conversation

Is Sonos the biggest rip-off in the modern world?

If we lived in a world where ‘truth in advertising’ was a thing, here are a few points I would plaster all over the website and the box:Sonos will control and limit the content you can play through your speakers. Don’t expect that you can play something just because you own it or have paid for access to it. You need a PhD in network engineering to set up and maintain your Sonos system.  Expect at least 3 catastrophic app updates during the life of your Sonos system. (Sonos love to blow away a heavily refined user interface with something that is ridiculously unhelpful, just when you got used to the old one.) Nothing will ever be backwards compatible. Sonos took their strategy of forced obsolescence straight from the Apple playbook. Expect to invest heavily and repeatedly.  Don’t expect to get any real help from Sonos support. At the end of the day, if they can’t fix it for you, they will tell you it’s all to do with ‘your network’ and it’s your problem to fix it. 

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jgatie
3 years ago
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mcdatsunContributor I
asked in General feedback and conversation

Manage menu greyed out

I am running OS 10.15.7 and Sonos version 12.1.My mange menu is all greyed out.I have had nothing but problems with this system for over a year! Sonos just refuses to work with Mac!

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J
3 years ago
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neilneil2000Contributor I
asked in General feedback and conversation

White Sonos Beam - Discolouration / Discoloration

Hi, I’ve had my Sonos Beam for just over a week and have noticed the white top piece is starting to show a mottled grey colour, mainly at each end. I haven’t tried rubbing it or cleaning it yet because I don’t want to make it worse but it doesn’t seem right to me.  Has anyone else experienced this?

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3 years ago
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Chloej996Contributor I
asked in General feedback and conversation

Refund

I have still not received my refund after a month from receiving an email advising that Sonos had received the product. This is well over the 10-15 Business days refund time stated in the email.I have been unable to contact the customer support team for further advice. Please can someone help?  Best,Chloe

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Paul A
3 years ago
D.S.
D.S.Contributor I
posted in General feedback and conversation

Sonos Arc + Sub + One SL with cosmetic defects

Hello, Sonos Arc + Sub arrived yesterday and the overall sound experience is amazing, fantastic and outstanding ! Still waiting for a pair of ONE SL to form a perfect surround dolby atmos system.  But, for the premium price of 1900€ there shouldn NOT be any cosmetic defects at all … Pretty dissapointed ! 

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Annazel S
3 years ago
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Jeffrey CContributor I
posted in General feedback and conversation

Very Poor Gift Card Experience

I am a customer with four Sonos speakers and received a few Sonos gift cards earlier this summer to add another speaker. I am very frustrated with the experience to say the least. First of all, there is very poor messaging on the gift card redemption, i.e. where and how to redeem and why redemption fails to work for $350 worth of credit. After speaking with a customer rep. he made it clear that redemption does not work for back-ordered products until they are back in stock. However, since July, I have watched the expected delivery dates on several products slide back from week to week and there is no resolution. The customer service rep. suggested that I purchase the product with my credit card and then send my gift card redemption numbers to them through email for a refund when the product becomes available. This obviously is not a secure way to send the information and I’m sure Sonos would be happy to have the additional transaction. I contacted another customer service rep through t

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R
3 years ago
TheBeat
TheBeatContributor I
asked in General feedback and conversation

Customer Service Complaints

Hello,I need to speak with a manager about my recent order. It’s been almost a month since I ordered an item, and I’ve been trying to get in contact via chat, email, and phone and no one is willing to help me, instead I’ve been so unprofessionally ignored, and this says a lot about the customer service of the company. First I was told my orders was going to be shipped by 12/18/2020, then it’s changed for 12/31/2020, and yesterday I received an order cancellation email, so there’s is something serious going on. Thanks.

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O
3 years ago
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kdotseyAvid Contributor I
posted in General feedback and conversation

Larger Horizon

Technology that needs advanced engineering Sonos Tech and Research and Development:Great Break Through in a system improvement to accommodate everyone especiall those lacking an internet provider:make a new sonos connect device that has a usb input to accommodate an external hard drive of possibly up to 1TB of data so a user can play their library directly through the component and avoid the need for usb capable modems or NAD devices 2) make the sonos connect capable of connecting to a users cell phone data via username and password to enable streaming of radio if desired 3) bring back the hand held controller so sonos is totally operational and functional without the need for a phone app or computer app I believe these ideas are worthy of consideration and would make the product more accessible for people in remote locations and who wish to not store music on a computer or even need a computer to enjoy their music libraries like we did with our LP’s and CD’s and Cassettes This product

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jgatie
3 years ago
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TlcocksTrending Lyricist I
asked in General feedback and conversation

My great Vinyl dilemma: the line in source level Bug and sonos lack of response

So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there.  sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system.  I bought and returned a few, including the Bluesound.  play 5 gen 2 a BIG step up in SQ.   But I now have a 2 month problem that Sonos is aware of and won’t fix.  my turntable has always had better than cd fidelity at source level set to level 9.  well now level 9 is with a bug and won’t work.  levels 1-8 work fine, but at a cost of lower fidelity from the digital volume reduction, making it pointless to spin records.  yes, level 10 is still operative, but only if you select 9.  selecting 10 leaves you at the last level you were on.  thus 9 is now skipped altogether.  the end result is if you toggle from 8 to 9, what is really happening is (listening) you are going from 8 to 10.  closing app and reopening verifies all this. why the big deal?  bec

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D
3 years ago
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JimTheTankContributor I
asked in General feedback and conversation

sonos one and echo dot

I cannot connect my Sonos One second generation to my Echo dots as a group! I want my dots in the lounge and dining room to play the same as the kitchen Sonos one!

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jgatie
3 years ago
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mnebon101Contributor I
posted in General feedback and conversation

Sonos Arc with Nintendo Switch

I just got the Arc but havent gotten a chance to set it up yet. I have heard that surround sound over Nintendo Switch isn't available yet. Has anyone with an Arc tried this? Does anyone know if there is going to be an update for this?

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T
3 years ago
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Moms5Contributor I
asked in General feedback and conversation

Separating system

What equipment do I need to buy to be able to separate my Sonos into two systems? My new Sonos arc is not compatible with my original play 5 and my bridge. I understand I can still use this speaker, but only by itself. Do I need something connected to my router to support the arc, plus other newer speakers I am using?

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J
3 years ago
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ChrisNordContributor I
asked in General feedback and conversation

Impossible to get in touch with customer service

I called customer service on November 6th and explained that I’m intersted in buying a Sonos system and seeing that Black Friday was coming up I wanted to know if Sonos would price match if the products I bought would be discounted during Black Friday. I was told there is a 45-day price guarantee, and decided to buy the system on November 6th.Around November 24th or so the Black Friday discounts was announced and when I contacted customer service again on November 25th the price guarantee turned out to be a 45-day money back guarantee, which is not the same thing. I explained my case to the customer service representative who told me that I need to talk to the sales team. He registered a case for me and I got a mail saying it could take up to 7 days before I hear back because of high contact volumes.I waited for 14 days, heard nothing back and then tried to call you. I waited for 2 hours in phone queue before hanging up. At the moment I’ve been waiting for 34 minutes. The 45-day return

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Simon B
3 years ago
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Avery ThatcherContributor I
posted in General feedback and conversation

Feature Request: apple watch

It’s almost 2021...add an Apple Watch app already!!!

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Simon B
3 years ago
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Jon CrossleyAvid Contributor II
asked in General feedback and conversation

suggestion: global OFF button

On the app - top of the rooms list.  Would be very convenient if several speakers going when going to bed /out etc.

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controlav
3 years ago
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DigitalldjContributor I
posted in General feedback and conversation

What are my options for Dolby Atmos (if any) with my setup

So currently I have the Sonos Amp hardwired to 4 ceiling speakers in my living room and then 2 Sonos Ones in my kitchen and dining room  I’m debating upgrading my current vizio surround setup to the arc and adding 2 additional rear One’s I have a 2017 Model Sony XBR830B Is it even possible to pass the Atmos to the amp from the arc and have it create that effect.. or in the very least if I have the arc + amp, am I able to use the ceiling speakers as general surrounds adding onto the arc and rear One’s? if I'm not getting that Dolby Atmos from either my TV or the arc, would I be better in just saving the money and buying the Play sound bar? Any input would be appreciated, thanks 

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buzz
3 years ago
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Scotty456Contributor I
posted in General feedback and conversation

very poor customer support

I ordered the home entertainment system ($1800+ ) on 11/30/20 and never received the Arc. It is impossible to reach customer service and no response to emails. Sonos needs to improve it’s support if it wants to enhance sales.  I intend to return what i received and cancel my order if sonos does not respond soon to. Y issues

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3 years ago
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coryvContributor I
posted in General feedback and conversation

Fearure Request: Expand Dual Sub capability to more speakers

You’ve added the ability to pair 2 subs to HT setups. This is awesome and works well. I have multiple rooms with a stereo pair of Gen2 Play:5’s and a sub. A couple of those rooms are large and could also benefit from an additional sub, but this is still not possible. I would purchase additional subs if this feature was added.

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Paul A
3 years ago
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Dave...Contributor I
asked in General feedback and conversation

Can't read replies?

I can’t read any of the replies to questions in the forums. Why?

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D
3 years ago
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OBeeSeriousContributor I
posted in General feedback and conversation

Apple Music Service

Is anyone else frustrated by the subpar service integration of Apple Music in Sonos? It’s a seriously limited integration. Why can’t Sonos do better?

10
K
3 years ago
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fischershawTrending Lyricist I
posted in General feedback and conversation

Feature Request: Use Bluetooth 5.2 For New Devices

Since all devices have a Bluetooth module, and apparently you all don’t want to disable it after setup, might as well make use of it.Variable transmission power level: This allows Bluetooth to play a bit nicer with other 2.4GHz devices. LE Audio: Make it another audio sink, allowing one to broadcast from apps that don’t support Chromecast. And who knows, maybe mesh audio in the future? LC3 audio codec. 

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Paul A
3 years ago
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cedzeroseptAvid Contributor I
asked in General feedback and conversation

Feature request: Disable bluetooth

Hello, The Sonos app / controler allows to easily disable the Wifi of the Sonos players. It seems that not a lot of multiroom systems allow this and in my opinion this is one of the advantages of the Sonos systems. Indeed, for the ones like me who want to limit electromagnetic waves (precautionary principle) or just give priority to Ethernet connection, it would be an appreciated functionality. Some of the new Sonos players like the Sonos One integrate bluetooth capabilities. My wish is to have the possibility to disable the bluetooth. I know that it is supposed to be used only initially (at the first installation of the product) but some have noticed that Bluetooth waves are still emitted by the device after the set up phase. My goal is not to start a debate regarding the impact of electromagnetic waves but to ask for this ability (something common on a lot devices especially smartphones). Thank you for reading this, Cédric

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3 years ago
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OCMMCContributor I
posted in General feedback and conversation

Support for orders or lack there of

2 weeks ago I had a system upgrade in my house with 2 Sonos Port’s.  Nice.  Works well.  I gave my credit card to Reel Time Sight and Sound in San Juan Capistrano to order the products and for their labor.  Last week I noted a charge of $322.18 on the credit card and come to find out it was for a Sonos Move that I didn’t order. I received it 2 days later, never opened it and  I tried to return it but the Sonos site would not allow me to print a return label (WHY?). I’ve tried numerous times to call support but I’m placed on terminal hold for over 1 hour.  Sad!   Does anyone have a recommendation on how I would return this product that I never ordered in the first place.  I emailed the CEO, ……..like that will work BTW contacted Reel Time Sight and Sound 4 times (as they held the credit card) and they seem to care about you before the sale, not after.  You can do better, Jon. 

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melvimbe
3 years ago
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