Skip to main content

Music experience has drastically diminished after app update

  • June 24, 2024
  • 1 reply
  • 52 views
M

Hello. 
 

Since the installation of the new app our suicidal experience has sadly greatly diminished. We have 7 speakers in our home, for the last 8 years. 
 

Now we’re experiencing issues with our system multiple times a day. 
 

The most frustrating is the connection and playback — the music sounds staticky, spotty and interrupted. When trying to fix it, the app freezes up, has an unable to connect message, doesn’t recognize the speakers or music that’s currently playing, or is incredibly slow to respond. This mostly occurs when trying to play a new song or playlist, which we do often throughout the day. 
 

Are these problems we’re experiencing soon to be resolved? 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Ken_Griffiths

Hello. 

Since the installation of the new app our suicidal experience has sadly greatly diminished?

Is the above a typing error? It’s not making sense in context to the rest of your post. If you’re having issues with the Sonos App then you maybe best to first reproduce the issues, then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support via this LINK to discuss the matter in detail and see what the Staff can perhaps then suggest to resolve the matter.

Terms & ConditionsCookie settingsAccessibility statement