Since the new app (a couple of months ago?), everything has been horrible.  Why would you, Sonos, release such defunct update, world wide release, to one of people’s most prized possessions - their music.  I fully trusted Sonos for the last decade, but now it’s clear the quality is gone.  Not even about quality, the app is useless.  Speakers don’t play, all kinds of delays- delays is going from one screen to the next, play and pause freezes,, the app freezes when you join or remove speakers/rooms, can’t locate personal library - either downloaded onto the device or personal library from like Apple Music; disorganized menus- it looks likes DisneyLand or Six Flags in the sense that everything has been thrown all over; asking about signing in and registering every time you want to start a new music session;  the last song played one minutes ago from Apple Music, refuses to play again when you hit play.  What happened?  And raised the prices of the devices astronomically - for what?  There is no dedicated remote, thus if the apps don’t work, the product is dead in the water.  Outrageous and egregious.  All your loyal customers from days back are your bread & butter - in many different ways - and I feel like the mistakes and poor software is reminiscent of a minor league start up from the 90s.  Sonos was an A.  But now a D.