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arnezg23
Contributor I
May 19, 2024 3:09 PM UTC
Answered

Please rollback the latest app update

Is there any plan to rollback the latest app update? The UI is horrible, I can no longer scroll through a song, the volume increase/decrease is horrible! I can no longer add songs to an existing playlist. Also, I can no longer control the app from the lockscreen or the pulldown menu. There are other issues that others have mentioned in the forum as well. Please rollback and fix the issues before releasing. 

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    Jim600Answer
    Enthusiast I
    May 22, 2024 1:23 PM UTC

    Blissfully unaware of this disaster (the updated app), I’m now enveloped in a nightmare from a company that I had trusted and (originally) held in high regard.

    I WAS very happy with my dual app setup, with ‘older components’ (still) connected to the S1 app and ‘newer components’ connected to the (previous) “new” app THEN I bought a new mobile phone!

    I ‘transferred everything’ from my original mobile to the new one and it seemed to go well until I decided to access my SONOS system(s) only to find that not only have I been ‘auto-updated’ to the NEW app with all the issues highlighted elsewhere but the (still present) S1 app no longer recognises my ‘older system’!!

    It originally took quite a while to set-up my ‘dual app system’ but everything WAS working and I was happy but I cannot believe that I’ve now got a ‘multi component’ system that is to all intents and purposes “dead” in terms of what I want and had been working perfectly happily.

    No company should have the right/ability to make such a change without offering (previously) loyal customers the ability/option to “go back” if so desired. I just want to have back what I had before and had (originally) paid a lot of money for. 

    IS ANYONE FROM SONOS LISTENING????

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    31 replies

    Jim600Answer
    Enthusiast I
    May 22, 2024 1:23 PM UTC

    Blissfully unaware of this disaster (the updated app), I’m now enveloped in a nightmare from a company that I had trusted and (originally) held in high regard.

    I WAS very happy with my dual app setup, with ‘older components’ (still) connected to the S1 app and ‘newer components’ connected to the (previous) “new” app THEN I bought a new mobile phone!

    I ‘transferred everything’ from my original mobile to the new one and it seemed to go well until I decided to access my SONOS system(s) only to find that not only have I been ‘auto-updated’ to the NEW app with all the issues highlighted elsewhere but the (still present) S1 app no longer recognises my ‘older system’!!

    It originally took quite a while to set-up my ‘dual app system’ but everything WAS working and I was happy but I cannot believe that I’ve now got a ‘multi component’ system that is to all intents and purposes “dead” in terms of what I want and had been working perfectly happily.

    No company should have the right/ability to make such a change without offering (previously) loyal customers the ability/option to “go back” if so desired. I just want to have back what I had before and had (originally) paid a lot of money for. 

    IS ANYONE FROM SONOS LISTENING????

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      Clugston
      Lyricist III
      May 22, 2024 4:10 PM UTC

      Having upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

      How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

      Absolutely ridiculous, please add this functionality back ASAP.

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        KathyMusic
        Trending Lyricist I
        May 22, 2024 4:33 PM UTC

        Does anyone know of any way to go back to the previous app?  Suppose lots of people are trying to figure that out.  Why don’t they want us to be able to listen to our own music?  Very poor decision by Sonos.  Also seems they would be trying to help us know a way to make that work.  Also seems to be more a problem with Apple than with Microsoft.

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          KathyMusic
          Trending Lyricist I
          May 22, 2024 5:44 PM UTC

          I am listening to my Music library on my Sonos speakers using AirPlay in my Music app on my iMac.  Only used my Sonos app to tie all my speakers together to play the music.  Not perfect but better than being forced to listen to streaming choices that I am not interested in.  Still messing around in my Music app to see any other work arounds.

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            Cat2024
            Lyricist I
            May 22, 2024 8:11 PM UTC

            It is not my habit to provide feedback to manufacturers and services. However, the updated Sonos app is horrible. Thankfully, I have read the previous comments and see that it is not just me experiencing horrible service with the Sonos app. The response time in the app is horrible; plume control is tricky; it’s difficult to pair TV sounds from player to another speaker—- the list goes on. 
            I have enjoyed my Sonos since first purchase however , at this point, I’m not sure that I would recommend.

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              Sophia_Owl
              Contributor I
              May 23, 2024 12:24 AM UTC

              Awful! I am so upset. Sack whoever thought this was OK

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                Truthn
                Lyricist I
                May 23, 2024 3:13 AM UTC

                The latest update is horrible.  Why and who thought is was a good idea to get rid of the volume level? Why do you feel the need to fix what isn’t broken ? Are you guys bored ? Please bring the volume level in NUMERICAL FORM BAck ASAP !!!!!! Your techs could at least create a toggle on /off for individuals who enjoy previous features . Always place the choice in the consumers hands. We’re the ones who are spending 3-10k on your products . Remember!!!!!! 

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                  fraolim
                  Enthusiast II
                  May 23, 2024 3:36 AM UTC

                  1 STAR RATING PLEASE

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                    Jim600
                    Enthusiast I
                    May 23, 2024 2:07 PM UTC

                    On 7th August 2009 I embarked on my SONOS journey with my first purchases which included the now defunct ‘hand held controller’. Over the following 15 years, I have added to my ‘system’ and been generally happy with my purchases.

                    In recent years I was particularly pleased that SONOS had responded to feedback and ‘found a way’ for longstanding customers to continue using ‘older components’ (via the S1 app) as well as ‘newer components’ via the S2 app. The online help to set-up a ‘dual function system’ (separating S1 & S2) was a stroke of genius and a masterstroke of good business sense in that it kept on board ‘original customers’ whilst still encouraging ‘new’ purchasers. Have all of the people responsible for this (good sense) now left the employ of SONOS?

                    Does anyone employed by SONOS read these ‘community posts’?

                    If so, can someone please take the initiative and either explain how I can ‘downgrade’ (back to the S1 app) my newer components OR suggest how the ‘old/new’-S2 app can continue to be used rather than (or alongside) the ‘new/updated’ app!?

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                      jespersen999
                      Lyricist I
                      May 24, 2024 7:37 PM UTC

                      Fix this * update and fire some people. 

                      *Moderator Note: Modified in accordance with the Community Code of Conduct.*

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