Blissfully unaware of this disaster (the updated app), I’m now enveloped in a nightmare from a company that I had trusted and (originally) held in high regard.

I WAS very happy with my dual app setup, with ‘older components’ (still) connected to the S1 app and ‘newer components’ connected to the (previous) “new” app THEN I bought a new mobile phone!

I ‘transferred everything’ from my original mobile to the new one and it seemed to go well until I decided to access my SONOS system(s) only to find that not only have I been ‘auto-updated’ to the NEW app with all the issues highlighted elsewhere but the (still present) S1 app no longer recognises my ‘older system’!!

It originally took quite a while to set-up my ‘dual app system’ but everything WAS working and I was happy but I cannot believe that I’ve now got a ‘multi component’ system that is to all intents and purposes “dead” in terms of what I want and had been working perfectly happily.

No company should have the right/ability to make such a change without offering (previously) loyal customers the ability/option to “go back” if so desired. I just want to have back what I had before and had (originally) paid a lot of money for. 

IS ANYONE FROM SONOS LISTENING????

Having upgraded to the new app, I’m utterly amazed at how poor it is from a user perspective.

How did this get through any UAT? These are basic features every Sonos user has enjoyed for years.

Absolutely ridiculous, please add this functionality back ASAP.

Does anyone know of any way to go back to the previous app?  Suppose lots of people are trying to figure that out.  Why don’t they want us to be able to listen to our own music?  Very poor decision by Sonos.  Also seems they would be trying to help us know a way to make that work.  Also seems to be more a problem with Apple than with Microsoft.

I am listening to my Music library on my Sonos speakers using AirPlay in my Music app on my iMac.  Only used my Sonos app to tie all my speakers together to play the music.  Not perfect but better than being forced to listen to streaming choices that I am not interested in.  Still messing around in my Music app to see any other work arounds.

It is not my habit to provide feedback to manufacturers and services. However, the updated Sonos app is horrible. Thankfully, I have read the previous comments and see that it is not just me experiencing horrible service with the Sonos app. The response time in the app is horrible; plume control is tricky; it’s difficult to pair TV sounds from player to another speaker—- the list goes on. 
I have enjoyed my Sonos since first purchase however , at this point, I’m not sure that I would recommend.

Awful! I am so upset. Sack whoever thought this was OK

The latest update is horrible.  Why and who thought is was a good idea to get rid of the volume level? Why do you feel the need to fix what isn’t broken ? Are you guys bored ? Please bring the volume level in NUMERICAL FORM BAck ASAP !!!!!! Your techs could at least create a toggle on /off for individuals who enjoy previous features . Always place the choice in the consumers hands. We’re the ones who are spending 3-10k on your products . Remember!!!!!! 

1 STAR RATING PLEASE

On 7th August 2009 I embarked on my SONOS journey with my first purchases which included the now defunct ‘hand held controller’. Over the following 15 years, I have added to my ‘system’ and been generally happy with my purchases.

In recent years I was particularly pleased that SONOS had responded to feedback and ‘found a way’ for longstanding customers to continue using ‘older components’ (via the S1 app) as well as ‘newer components’ via the S2 app. The online help to set-up a ‘dual function system’ (separating S1 & S2) was a stroke of genius and a masterstroke of good business sense in that it kept on board ‘original customers’ whilst still encouraging ‘new’ purchasers. Have all of the people responsible for this (good sense) now left the employ of SONOS?

Does anyone employed by SONOS read these ‘community posts’?

If so, can someone please take the initiative and either explain how I can ‘downgrade’ (back to the S1 app) my newer components OR suggest how the ‘old/new’-S2 app can continue to be used rather than (or alongside) the ‘new/updated’ app!?

Fix this * update and fire some people. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Cant stress how much I TOTALLY DISLIKE

Sonos now!!

Hate everything about the newest update they've done! 
Absolutely gutted!

Very disappointed in Sonos for releasing an update that is hated by most of the community.  They should have known there would be so much to dislike.  

I think they're too busy counting their money from streaming service providers who have apparently lobbied them to destroy any functionality for non-streamed content. This company has lost all credibility and integrity. 

Because they are getting paid by streaming content providers to force people off of their own content. Let's role play:

Streaming Content Provider: We aren't seeing the level of streaming from your user base we agreed to in our contract. Fix this or we are pulling our agreement for Sonos to allow streaming of our service on your platform. 

SONOS: OK.

Pretty sure it went something like that. 

Interesting read thru comments so far. 
I do not like the new app. 
The concept of “keeping things simple “ is lost. 
Spending way too much time trying to navigate. 
Huge disappointment. 
Understatement. 

Agree!!!

I was an early huge Sonus fan. Multiple units throughout my house. 
I hate this new app. 

Bingo… I used AirPlay last night. But that is not ideal. 
Huge disappointment. 

Nice theory.  Except if you look at the terms of the Sonos Music Partners agreement, there are no fees charged to become a music partner, and any service can integrate with the Sonos app for free.

Why no answer from any SONOS people?

clearly there is an issue that needs to be addressed here

Revert back to the original APP immediately and try to save your company!! Otherwise SONOs is dead to me.

SEY

They gave an answer within days of the original release.

What on earth has Sonos done to their app?

it’s unusable. All of my stuff is GONE!

what a mess. Please fix ASAP or give us back the old one. Thousand$ in gear sitting here.

Loyal & devoted SONOS addict/customer for 12 years.  Have felt like a salesman for them at times, have turned multiple friends onto SONOS over the years.  Have never been dissapointed with a product or customer service.  App updates for any tech product always involved some sort of adjustment period and often include some getting used to.  There is no getting used to this latest app update for SONOS.  It is complete trash, absolute antithesis of user friendly.  Not at all intuitive or in any way logical.  And that it was a forced update is insanely bizarre.  Feels like it was rushed so someone could meet some corporate deadline.  It is so bad I’ve been using my products less.  SONOS….HELLO…ARE YOU LISTENING TO US????

Yes! We need an option to rollback to the old app.

When is the app hoing to be returned to the original app?

Please do it soon since I cannot enjoyi what I previously had with the original app.