General feedback and conversation

Volume on app is slow, unresponsive. Generally not plesed with my dinis system.

I just got screwed for tomorrow. I use the Sonos speaker in my room as my alarm with my phone to control, and once I updated to the new app, that was the end of that. No ability to add, edit or adjust alarms from the new phone app. I do not have a desktop app which is support’s idea of a workaround for releasing an unfinished app with no way to revert the old app..? The workaround should be to revert and wait till the app has the same or better functionality. If I had the option to revert to the old app on the App Store this would not have been an issue.  Please let us all go back until this app has parity with the old app (at least!).

How do I revert back to the old app.

Please listen and revert back to the old app - you have ruined Sonos and I am looking for alternatives 

Please, Sonos, let us revert to the old S2 mobile app until all the bugs and functionality are figured out!

I can't connect and have tried everything. It's because I have a new router from virgin. But my phone effortlessly connects. I have been through the Sonos app process 20 times and it is no surprise that it doesnt connect, because it's always been unreliable. I've gone off music since having Sonos because of the anxiety I have as to whether it will work. It's like an anti Pavlov dog. Is it just me? 

  EDIT: I've been made award other threads are dealing with this, so will monitor those threads instead. Thankyou. :)   This app doesn't work its slow, clunky, blank front page, loses products, says no music is playing. Adjusts volumes on its own.It's a mess. 1.1 rating out of 5 on App store.45 minutes waiting on the phone, endless line queues to  live chat. Sureky its either restore the old app.or surely we need to launch a combined suit against Sonos?  

Sonos pushed the new app “update” in June which broke everything.  Fortunately, you could roll back to an earlier edition that actually worked.  But, no. Sonos forced an app update today and disabled earlier versions - the alternative being that my system ($1,000 invested) was bricked.  And this * POS won’t even run - much less function as a halfway-decent music server.  I’m not going to insult any people in any countries that Sonos fobbed off their QA to but, seriously, did you even have brain-dead monkey look at this steaming POS pile of code before you forced on it your users?  I’m done with this *. I don’t know who Sonos answers to (media partners?  advertising partners?), but it clearly isn’t its user community that pays hard-earned money for its products.  So, farewell Sonos to you and the horse you rode in on.*Moderator Note: Modified title and body in accordance with the Community Code of Conduct.*

Re the new app:Could Sonos change the sort order of my Favorites back to the alphabetical order? See the enclosed screen shot. And while you're at it, could you please add the right names of the radio stations? For example: 24/7 Americana is a MyTuner Radio station, not a Live Station (Station en direct in French).Or maybe I should report this as being a bug in the new app?I'd like a reaction from a member of the Sonos Staff on this. 

Is your goal to kill your company for good?

From a recent chat with other Sonos fans, I gather that it makes sense to let Sonos know directly what is not working, missing or what users are confused about from their communications or lack thereof. On the other hand, when it comes to “makers” and “programmers” and “decision makers”, as in the cases of big well positioned brands such as Sonos, Apple, Google, etc. there is the general perception of many smoke screens and robotic process standardization before loyal customers’ observations (compliments, complaints, doubts, suggestions, hybrids) get to decision makers, and one can never really know if the company’s culture is truly one to motivate gatekeepers to care enough to bring it up in meetings or simply get on with their caseload until the COB (close of biz ...hrs).  Moreover, branding and marketing people are always so self-celebratory on their limited frames of reality (even within a brand’s universe) that it seems like little attention is ever given to, in this case, Sonos’

This is the message that I get and the app will not even open.  This just started today.  “Something went wrong with SonosSonos closed because this app has a bug.Try updating this app after its developer provides a fix for this error”Then I get to click “Got it”. Now I can’t even use the app to stream music, let alone play my music library.  WHAT IS HAPPENING TO THIS COMPANY?  Very frustrating and has been for more than a month.  What options do we have?

Dear Community,Many Sonos customers are angry and unhappy at what Sonos has done in releasing a new app which removes a vast amount of functionality, much of it basic stuff, with just the promise that it will be re-added over forthcoming releases. I personally feel that Sonos has treated its customers with derision, and I’m angry and unhappy that this new app was released in such a poor state of development.I have pursued my complaint, asking that the old app is made available again to iOS users whilst the new app is developed to an acceptable level which includes the last functionality.I am asking the community to back this by:Call customer service and demand that your complaint is escalated to the highest level. Don’t accept the “standard” reply that the 1st line customer reps have been given to respond to you … that the functionality will be added over forthcoming releases. Insist it is this is not acceptable and ask for your complaint to be escalated. Unfortunately, it can take ove

The Sonos Ray is 29% off during today’s Amazon Prime Day.Sounds like a good deal but Sonos could decide to end support for this product at any time, for any reason.So, no thanks.

the sonos app works seamlessly on my mac air. I had avoided doing the app upgrade for fear of losing my playlists, but i did it and all sonos issues with the new upgrade don’t exist. My playlists are still there. The issues I was having with using sonos from my iphone were that I couldn’t control volume, speakers weren’t showing up, music was playing but i wasn’t able to pause, etc. etc.So it’s definitely an apple glitch, not a sonos one. 

I needn’t repeat the obvious. The new app is hopeless.  I can’t connect speakers. The system is 18 months old and has worked fine up to the new app.No answer on support. Fortunately I live in NZ. We have effective consumer guarantee legislation so this is going back to the retailer for a refund. My contract is with the retailer so they can deal with it. Many others in NZ will no doubt be doing the same. It can’t be that hard for them to load the old app on the app stores until its fixed. I hope their senior leadership team is loosing sleep each night. 

They are forcing me to update the Sonos app, it sucks so bad. What are the alternatives for streaming music to multiple speakers in the home?

The app update has made our speakers almost worthless from the standpoint of how we use them.  We have three Sonos speakers.  They sound great, look good but here’s the catch.  We are a multi user household.  The updated app as I am told by Sonos customer services is designed for protection in public use.  So they require the “owner account” to add music and content services to the app as well as to add or remove devices from the system.  Previously I have always been able to use our system as a guest while logged in to the Sonos app on my own email/account.  This allowed me to add and access my own personal Apple Music catalog and other app services independently of my wife who simply by default when setting up the system used her email/account. With the recent update I can no longer do this.  The app instructs you to log out and log in with the owner account to add services or devices.  If I do so I cannot add a second Apple Music service to the system.  My wife and I have our own ca

Does anyone have a link to reinstall the previous Sonos App to iPhone (Apple). I’ve seen links for Android but need one for iPhone. This is the worst rollout of a supposedly improved app I’ve ever seen. If you use Sonos Boost for connection to multiple speakers the new app cannot find any of your equipment. Locked out of using any of my equipment, and management unresponsive to providing immediate rollback. 

Sonos what’s going on, you bring out a new app and it’s crap, doesn’t work correctly. Unable to load content. Sort your *** out!! Moderator Note: Modified in accordance with the Community Code of Conduct.

My partner and I dont live together but we both have Sonos systems.  When we travelled between houses the old apps (S1 and S2v1) used to just connect to the system it found on each WiFi network.  (there may have been an initial setup but that was in the past and once done it was all good)When at the house we didn’t live in, we could search the music providers at each house (hers spotify, mine tidal) and queue music and do everything you needed for casual everyday usage just the same as at our own house.with S2Vbroken everytime we visit each others house we have to rediscover the sonos via multiple clicks and it takes sooo long.  Then when we get home its the same palaver all over again. I know this is an edge case and there are so many “bugs” (lost features) to add back to the app, but some indication on when this will get fixed would be great  

There are endless conversations on this forum and posts on social media, comments on app stores. Seems to make absolutely no difference. The official statement posted on this site starts with:”We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music”How any of the developers or testers could think that the current version of the app provides a more personalised and effortless listening experience is anyone’s guessPretty much all personalisation has been removed. It’s far from effortless so much so that I’m actually finding I’m listening to less music because it’s so frustrating to use the app.They say they have developed a faster more performant version of t

When calling Sonos Tech Support there’s an option to have STS call you back. I’ve used the option with success. Here are a few things you need to know:After being placed in the “Hold Queue” you’ll be subjected 😂 to a string of announcements. You’ll have to listen for the opportunity to leave your number and later receive a call from STS If you miss the opportunity while listening to the announcements not to worry the cycle will repeat and once again give you the opportunity to leave your number for a call back * Once you hear the offer to leave your number “Press 1” (or whatever the IVR tells you)  on your phone and you’ll be prompted to use the number from which you are calling from or another. ^ If you’re like me you may have your phone set to automatically reject calls that are not in your contacts folder. Don’t add STS to your contacts folder because the number STS calls back on may be random. Go to settings on your phone and turn off “auto-reject calls not in your contact list”.

Die Produkte von Sonos sind absolut unbrauchbar geworden. Unkontrollierte Pegeleinstellungen  mehrfacher Sendersuche.Nad wid6nichtehr gefunden. Von mir bekommen alle Interessenten die Empfehlung ein anderes Produkt zu kaufen. Schade um fast 3000 Euro für ein schlechtes Produkt. Moderator Edit: Google Translate- Sonos products have become absolutely useless. Uncontrolled level settings of multiple station searches. Nad is not found again. I recommend that all interested parties buy another product. It's a shame almost 3000 euros for a bad product.

How to remove the connect from my system web page of my products.  I’m planning on giving it to someone to use since I upgraded to the newer Port.