General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,209 Topics
  • 8,538 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1209 Topics

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bastianrContributor I
posted in General feedback and conversation

Spotify Connect Groups

I think as many others I would love to be able to use Spotify connect to start music directly into groups.Echo Devices from Amazon are shown in Spotify Connect but also the individual groups that are existing.So my request to Sonos would be to let the central Sonos speaker which might also be the Ethernet connection for the Sonos net also cast speaker groups for each existing group and also always keep each individual speaker shown in Spotify connect instead of overwriting it with the current grouping since someone might want to split up this group within Spotify. Specially for guests it’s more convenient to use their Spotify app instead of having to download the Sonos app first.i am aware of that Echo devices report themselves over the cloud instead of the network but I don’t see there any problem why this shouldn’t also work for Sonos to report virtual speaker groups over the network.

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B
2 years ago
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TTT123456Contributor I
posted in General feedback and conversation

Please support chromecast

Sonos speakers have been one of the best smart speakers in the market. But it is very frustrating to see most of the speakers from competitors support chromecast (even many very entry level ones) while Sonos does not. I understand there was a lawsuit going on with Google before but it seems to be resolved recently. I hope the engineering team can be allowed to add chromecast support quickly to bridge the gap. I don’t think it is much of a technical issue as you have all the hardware and the software support can’t be that difficult as you look at what competitors doing. You got to understand iOS only takes up a smaller portion of the smart phone market. Without chromecast you can basically pushing Android only users out of the door. I would love to switch to android camp but the Sonos situation has been my main deterrent. Please take a look at how many similar requests are there in the forum and consider seriously to add the feature quickly. Thanks! Your loyal Sonos fan

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Bumper
2 years ago
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Jamie_BContributor I
posted in General feedback and conversation

Music services available for both Sonos and iOS

Can anyone recommend a music service/app that is available for use with both iPhone and Sonos to listen to old media files that I have?iTunes is good to a point but for some not all files load ok.Ive heard about using a WD NAS but does this play all the files you chose one after another (like a media player) and can it back up to OneDrive. Does a WD work with iPhonesd so you can listen while out and about?Any help is greatly appreciated

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106rallye
2 years ago
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rshettsContributor II
posted in General feedback and conversation

Fed Ex delivery. Why do you use them?

Why do you continue to use Fed Ex?  I have yet to get a single fed ex delivery on time from them this year.   My recent sonos purchase was supposed to be here before Christmas.  It of course got delayed until December 28th.  It showed that it was local and out for delivery on the 28th but then the status changed to “weather exception”, in spite of the fact that we had no weather issues and expected only light snow (less than an inch ) later that evening.  I checked this morning and now there is no delivery date scheduled.  It shows my package is pending and now its no longer local but in Missouri?!  As long as Sonos continues to use Fed Ex for deliveries, I am no longer giving them my business.  Continuing to use Fed Ex with all of their well documented problems is bad for business and shows a total lack of concern for customers needs.  I am at the point of return my recent purchases and cancelling my latest order. 

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buzz
2 years ago
SirDigitalKnight
SirDigitalKnightAvid Contributor I
posted in General feedback and conversation

Do they have to put ads / suggestions over top the entire app? PLEASE STOP!

 It is very distracting and annoying… I do not mind if they put something in the “Inbox” with the little Blue Dot beside it to let you know you have something to read but really.. this big crap on top of the app that you use to control you home music has to stop.

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C
2 years ago
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Roger WAvid Contributor I
posted in General feedback and conversation

Share music via SMS

Android user. If I want to share something I hear I can’t do this directly from SONOS app. I have to open Spotify, search there and then share the link to the tune in question.Is this ever going to be implemented? As a programmer I can’t see which problems there might be. If I’m playing from Soundcloud the link I’m sharing should point to Soundcloud. If I’m using Spotify then the link should point to Spotify. The information is there already. Just hook the SONOS app to the SMS service that’s already there in the phone.It works as a charm from Spotify:s app. Why not SONOS’?Anyone? 

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R
2 years ago
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Mf2367Contributor I
posted in General feedback and conversation

spliting my wifi network

After 3 years of using my speaker with no issues, and with no change to my internet provider, wireless network, or position of the speaker, my system stopped working. I tried resetting about 4 to 5 times and, after having no success, finally phoned support. The agent was courteous and, I believe, used all options at her disposal, but after 1.5 hours on the phone and repeating reconnection/reset steps at least five times, the solution is for me to call my ISP and split my 5ghz network from the 2.4ghz. I read a bit about this and see that while doing this is possible, it can introduce problems with connectivity for everything else in my home. I have no desire to manage networks for my various devices, so the speaker has become useless to me.  Just wanted to post in the event others have experienced this issue. I think the solution offered by Sonos is difficult and will not be buying a Sonos product again. 

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Ken_Griffiths
2 years ago
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81palingContributor I
posted in General feedback and conversation

Are any Sonos products manufactured outside of China?

Sonos is promoting their corporate environmental credentials but, it appears I can't buy a Sonos product made in a state that has global leading environmental credentials, why?

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melvimbe
2 years ago
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LukestarContributor II
posted in General feedback and conversation

Alexa and Sonos are not a combination

There is always an issue with Sonos and Alexia. I have three Sonos play ones for a couple of years.sometime alexia will not stop playing radio or music, sometime button on top to pause does not work.sometime Alexia responds to STOP other time PAUSE or doesn’t work.its always has an issue… what next month. You would think an update work fix it… no just another set of issues. Its a but crap.time to try GOOGLE.   

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ratty
2 years ago
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MMLAvid Contributor I
posted in General feedback and conversation

New Theatre

Looking forward to receiving an Arc, 2 Subs and an Amp. I ordered an apple TV, Arcana and cables. Just installed a new JVC LX-NZ3 projector. The screen is an acoustically transparent 150”. I’ll place the Arc behind the screen, I’ve already installed the in wall surround speakers for the Amp. Unfortunately the products do not show up until January...

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M
2 years ago
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RKLvzJ9mVCContributor I
posted in General feedback and conversation

Unsolicited Sonos SPAM (with broken UNSUBSCRIBE links)

Oh, Sonos. You market a luxury item to people (sorry, we’re mere “consumers” to you) savvy enough to appreciate a decent audio technology. Then, upon registering said pricey gadget, you begin spamming said consumers with marketing dross, “lifestyle” guidance, and sundry crap that nobody asked for. Comically, the “unsubscribe” link in these emails results in either a inaccurate Success! message or, more often, no useful response whatsoever. Today’s steaming pile: A Day In The Life With Your New Sound System. Horoscopes, Kardashian updates, and lucky lottery numbers can’t be far behind. Perhaps the author of this philosophical epiphany would like to step forward, take a bow, maybe even a victory lap come performance review time? Or will they (sensibly) hide behind such bunny-brained spilth as just another anonymous marketer? All that student loan debt and your marketing team can do no better than fortune cookie prose. Congratulations. You continue to alienate what might reasonably become

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Airgetlam
2 years ago
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Edd199Contributor I
asked in General feedback and conversation

lip Sync

Still reading through threads on this topic, is there a reason that there is not a minus on the lip sync setting in the app, from what I read many of the issues are that the audio is just ahead of the video We have ability to add to the delay but not back?this should be function update I. The next firmware and app update. 

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C
2 years ago
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GotmikeContributor I
posted in General feedback and conversation

Don't suppress crossfade from Spotify

It’s annoying that crossfade won’t work from Spotify unless you create a queue in Sonos. I found a better work around then what is posted here in the forum.  SoundCloud is even worse.  The best option is If you AirPlay Spotify or SoundCloud then to Sonos then you can just enjoy your music without having to do weird extra clicks in the Sonos app

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G
2 years ago
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Thewizard2000Chromatic Producer I
posted in General feedback and conversation

SONOS S2 app need to be updated ASAP

Will we one day be able to take full advantage of our purchase and have the possibility of increasing the volume to 110% or 120% when the music recording is weaker?I use 5 devices (2x sonos five and 2x sonos one + sub) and I find that the sound is 2X LESS LOUDER than normal when I listen to Classical music (piano), for example recordings by Frederic Chopin, Beethoven , etc. Don't say the recording is bad I just use 100% TOP quality FLAC with my Tidal PREMIUM hifi loseless subscription, most of this music is often MASTER quality.This happens not only with classical music but also with other kinds of music. It's really shocking to have an app that is no more reliable than that. The quality of Sonos speakers is EXCEPTIONAL but they are VERY POORLY USED with an application like SONOS S2. I feel my hands tied with this bad application, and the search mode is not good at all, if you forget a letter it cannot find any songs, low-end application, and so on!

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jgatie
2 years ago
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CambeContributor I
posted in General feedback and conversation

surround music sound quality

How do I get the same music listening quality from my surround setup without having to stream through my TV?I have a pair of Sonos ones, 3rd gen sub and an Arc sound bar. The sound quality seems so much better and richer streaming through the TV  vs the Sonos app with the TV off. Is it possible the get the Arc to fire in the same way at all times?  

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C
2 years ago
arcadelt
arcadeltEnthusiast I
asked in General feedback and conversation

I want to know who's responsible…

So, exactly who the hell was it that thought it was a good idea that the volume bars in the app now have numbers? It's taking me twice as long to get the volume right…and of course I simply cannot have anything like 22 or 36, because they aren’t divisible by 5 are they. 🤬  

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Stanley_4
2 years ago
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PILOU75FRContributor I
posted in General feedback and conversation

Acces Bibli de Music sur LAN (NAS ou HD d’une BOX) ==> SOUTOUT NE PAS UTILISER SMB1

Bonjour le ForumJ’interviens ici pour apporter ma contribution d’informaticien RÉSEAU à tous ceux qui se réjouissent d’avoir réussi à configurer une bibli de FIC de SIC se trouvant sur le HD de leur NAS ou de leur Box INET … en dégradant la config SMB de leur équipement de stockage en SMB1 !C’est une très grave faille de Sécurité. SMB1 est une vraie passoire en terme de vulnérabilité TCP/IP. Il faut absolument revenir au SMB2 au moins voire SMB3, sinon vous risquez de vous faire hacker : je vous rappelle que votre Box a une patte publique !Et que vous avez certainement configuré votre NAS pour partager vos photos avec vos proches et/ou vos amies … donc lui aussi il est accessible d’INTERNET. Vous croyez avoir sécurisé vos accès…Est ce par VPN ?NON … alors ce n’est PAS SÉCURISÉ !Voulant faire la même chose que vous, j’ai préféré me passer de l’accès à mon NAS où pourtant il y a tte ma music soit plusieurs To … qd le support SONOS m’a répondu qu’il fallait dégrader en SMB1.Du coup, j’ai

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P
2 years ago
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capegatorContributor I
posted in General feedback and conversation

Arc Backorder

I ordered my Arc on 9/21 and of this writing (11/26) it is still on backorder. Sonos customer support representatives, while very pleasant, have not been able to provide any potential shipping information. Are folks receiving their Arcs, and if so how long has it taken?

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C
2 years ago
User63453
User63453Avid Contributor III
asked in General feedback and conversation

Airplay to a stereo pair

Hi all, Forgive me if this feature request has already been submitted, but I’d really love the ability to stream Airplay to a stereo pair of Sonos devices (One, Five, Roam, Move) and hear it come out of both speakers in stereo. If this is an Airplay limitation, I understand.

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User63453
2 years ago
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Gmann9116Contributor II
posted in General feedback and conversation

new to sonos 😉

Hi all 🤜Not really an issue just I'm sitting hear after hooking my P2 T.T & im just Blown Away 😳😯🎵🎵🎵That being said can anyone give any tips on my current set-up:Sony KE-55A8 55 Sonos ArcSonos AmpAqusticQ 320 (Front L/R)x2 Sonos 1s (surrounds)The Only slight issue is the amp keeps asking to be connected to the TV but my Arc is already connected for Atmos 🤔??But.......🎵🎵🎵🎵🎵

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106rallye
2 years ago
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Mikrus36Contributor I
asked in General feedback and conversation

How to change the data for which the equipment has been registered.

Hi, I bought the equipment in the store as new, but with a return. Currently there is equipment on a different account. Am I somehow able to rewrite this equipment to my account?

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M
2 years ago
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RichiemoffContributor I
asked in General feedback and conversation

how can I listern to bbc sounds on my play 3 ?

Hi friends of Sonos,can you help me please, I have a Sonos system bought about 4-5 years ago. how can I listern to bbc sounds on my play 3 ? My play3 does not show up in the listed devices. any ideas why? My tv is listed but not any Sonos speakers ?thanks for the helpRichard 

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J
2 years ago
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ScottyOZContributor II
asked in General feedback and conversation

Sonos move protective cover

I am considering purchasing a Move, however, would like to keep it in good condition.  I am a building Industry tradesperson and sometimes environment can be as you would expect dirty and dusty.  I am trying to find some sort of sleeve, anybody got any ideas?

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bockersjv
2 years ago
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Randy1954Contributor I
asked in General feedback and conversation

set up

How do we set up Beam Gen 2?

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G
2 years ago
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shaggy9966Contributor I
posted in General feedback and conversation

Pin code to activate.

I have sold sonos for many years. I find that my self and other installers that I spoke to can no longer sell the product. The idiotic pin code requirement for activation and having to update each unit as it is added to the system siply make the product too onerous to install.As a regular consumer having to deal with one pin code on a speaker this may not be such a big deal. But as a professional putting in 8, 12, 20 + of them at once that are installed in a rack, it simply doesnt work. You have to label each unit prior to install with the mac and pin on the front which takes a lot of extra time, it also looks bad in a clean rack. Then you have to activate each one and run the update on each one as you add it instead of all at once after they are all added. You have turned a simple job into 15-20 minutes for each unit.Now when I talk to clients and Sonos is brought up I explain how I had whole batches of connects go bad nearly all at once  I would install 18 in a job and 18 months late

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S
2 years ago
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