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General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Mr. T
Mr. T
answered this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1947 Topics
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thedrewContributor I
posted in General feedback and conversation
please add the old app to the stores

the easiest solution here is for sonos to put up the old app along side the new one on all the app stores… please put the old app up while you work out the bugs (like you should have done) i am providing this feedback because i enjoy what the sonos ecosystem can provide.

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7 months ago
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ImaginationNYCContributor I
posted in General feedback and conversation
RMA Status - No movement in a month

My Sonos Roam stopped turning on, and Sonos agreed to replace it. I sent the unit back in a month ago, and still have received no updates. I can’t get anyone on chat, and I waited for 20 minutes on hold via the phone and eventually gave up. Moderator edit: recorded and removed RO number (identifying information)

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Bumper
7 months ago
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LozbozChromatic Producer I
asked in General feedback and conversation
Sonos headphones

Are people taking the day off work tommorow to rush out and buy the new headphones? Just asking...... 

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7 months ago
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S2 loverContributor I
asked in General feedback and conversation
bring back S2 🙏PLEASE🙏

What the hell have they done? Half the features in settings have gone layout I get errors. Can’t update albums please bring back S2. Why? Change things when it works fine 😡😡😡😡😡😡

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7 months ago
Ted the wonder dog
Ted the wonder dogTrending Lyricist I
posted in General feedback and conversation
A solution to the broken Sonos software.

I have been without a useable music system since the latest notorious “update”.In the absence of ANY help from SONOS I looked for a solution.i had demos of several systems and have just ordered  a whole system from Bluesound.My new system mirrors the now junk Sonos system. 1x Bluesound power node Edge amp, 4x Pulse M speakers. 

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7 months ago
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MC_Home1Contributor I
asked in General feedback and conversation
personalising sonos app

Lots of issues with the Sonos app already noted. the inability to add to a queue with multiple albums is one of the main reason why I use this :-(I am also having major issues accessing album libraries in Spotify and Soundcloud. It will not access these at all and I cannot add these into my favourites either. Hopefully a new version is release asap. 

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7 months ago
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jvdstadtContributor I
asked in General feedback and conversation
New App - Impossibility to charge the local music file

I use Sonos for years, to listen to my local music file. It is installed on my PC and my Android phone. I upgraded to the new app. The device is correctly recognized (Sonos one), BUT the program does not accept to connect to my local musical library on my PC, although I did not change anything to it ….When trying to “load” the library on sonos app on my PC, I got the following error message:“Impossible d’ajouter le dossier partagé  //ASUS-JVDS/Musique à votre bibliothèque musiacle (913) “(Impossible to add the shared file …. to your musical library (913) ). That suppresses all interest to Sonos for me ! Crazy situation….

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7 months ago
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gmbardmanEnthusiast II
posted in General feedback and conversation
New SONOS app

I updated the SONOS app as well as the Mac version.  I now have no access to my Music Library.  This all started when I was searching for a song- this functionality has been removed by the way.  I could go on and on about the new app.  It is very unstable, difficult to navigate and apparently was not tested.  It seems a lot of functionality has been removed.Prior to update, I could not pin my imported playlists after searching for them which is almost impossible.  The app continuously says the queue is empty when it “was” playing from my music library.  None of the album covers display (not a big deal for me) but still an issue that was not tested.I have an extensive music library and my hope this issue will be resolved in the next day or so. Can I roll back to the old version?  And, I noticed on the thread that a lot of folks found the music library after several hours- I can’t find the music source that folks mentioned on this community forum.   Bottom line, I hate the new app. I am

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7 months ago
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Bob GutjahrContributor II
asked in General feedback and conversation
Software

When is Sonos going to take ownership of the disaster they have inflicted?  Neither the PC app nor the phone app works right.  I’ve lost my alarm capability.  I spent at least an hour in chat trying to fix a PC app problem with function boxes opening off screen making them unusable.  The support person kept asking what I wanted to do while ignoring the fact the boxes should appear entirely within the screen whether I wanted to do anything at all.  I had to end the chat and call for level 2.  I was told the estimated wait time was 70 minues.  Sonos hung up after 63 minutes. The phone app doesn’t have the alarm function any more.  I was told to use the PC app (see above).  So, I have been suckered into buying hundreds of dollars of equipment just so Sonos can screw me over with their software. 

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7 months ago
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BoppaContributor II
asked in General feedback and conversation
Is anyone getting reimbursed or only offered 30% off

My sub won’t reset after downloading the new app it worked perfectly fine. Until this new app and unplugged it moved it to another area in the house and now it’s just flashing white and orange lights. I tried downgrading and received this message. Tried connecting to the new app I press the button and no luck. Spoke to Sonos the said they’ll offer me 30% off a new product. My Arc works fine my Era 300s just started working correctly yesterday. My play ones wouldn’t connect but now they are long story short I need a sub to complete what I had. Has anyone else been offered this 30% off a sub which will still be over 600$. Why should I pay for something the company caused to fail with the app. Also I’m told to send it back to get the 30% off, why so they can fix it and sale it refurbished for 650$  

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7 months ago
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s0sContributor I
asked in General feedback and conversation
Feature Request - preset buttons

I would REALLY like to be able setup preset buttons for volume levels, 2-3 would be fine, more if possible. where did the numbers go for the volume slider in the new app version?  I liked them for quick adjustments. 

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7 months ago
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Glenn HContributor I
asked in General feedback and conversation
New SONOS APP 2024

How do I get my Old App Back? Where is my album art, I shouldn’t have to fix your apps issuesDoes any one test run these updates before releasing them.I agree with other contributors please give us the old app back NOW!

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7 months ago
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VeeperProminent Collaborator I
asked in General feedback and conversation
Why does alarm control require master system login?

As the title states. My family needs to control the alarm function for their respective speakers.  Why does this now require the app to have full system control? Please change this back to prior function level.  I do not want anyone connected to the system to have access to that level of control, aside from myself.

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7 months ago
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MrWhite22
posted in General feedback and conversation
Change username

Hi, Could one of the sonos moderators change my username please?  Happy to PM the new username. Thanks.

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Jamie A
7 months ago
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Kumar
posted in General feedback and conversation
Sonos - a possible road ahead for the app

I have seen the firestorm break out in 2020 over S2 and a bigger one now over the May 24 App.My view, for someone to take forward inside Sonos in any way that makes sense. If it makes sense.Sonos hardware is neutral to what it plays. It will serve just as well for Apple Music as it will for Spotify. Or for radio stations. Or even, let us remember, for local libraries on a NAS. Obviously this is the sensible thing to do, as compared to offering hardware that only plays music via Sonos; letting users choose from providers that do music services best, is the approach that has worked very well till now.Why can the same thinking not guide how the app works? I will take a simple use case to elaborate, of someone using Sonos hardware for playing music from Spotify and from a local NAS. Also for simplicity, let us keep aside the SMB stuff where local NAS is concerned.In the above use case, the Sonos control app needs to do just two things - first, to set up and configure Sonos hardware and the

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7 months ago
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Mike313Contributor II
posted in General feedback and conversation
Will Sonos survive this App disaster?

What’s your opinion?

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7 months ago
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rob.curleyiiiContributor I
asked in General feedback and conversation
the new sonos app

The new app is absolute garbage and I don’t know what’s going on. I had no problems with the prior version and all My speakers (I have about 12) all worked seamlessly.  Ever since I downloaded the new app I have had problems.  Can I get the old app back?

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7 months ago
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Harley BabciContributor I
asked in General feedback and conversation
app and constatnt tech issues

SonosI’m sick of your products, constant dropping of internet connects and speakers are frustrating enough but then you add an app that is completely untested and sucks!  Now I can’t connect half my system, nor can I connect to same sounds.  For a technology company your products are awful.  I did t have half the problems I have with my Bose system.  Everyday I have to fix something, please get your act together and fix these tech issues!

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7 months ago
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Mike313Contributor II
asked in General feedback and conversation
new app - missing appropriate reaction by Sonos

I wish at least for a public apology and consequences for those who decided to roll out this app in this way.The decision to spend money on a Sonos system is based on trust in the system provider.Sonos has bitterly disappointed and permanently destroyed this trust with this update.If Sonos does not take swift action to restore this trust, it could cause existential problems for Sonos.

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7 months ago
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FixitmanContributor I
posted in General feedback and conversation
Sonos app 80.xx: Goodbye Sonos, Hello Denon HEOS and Yamaha Multicast, and ANYTHING else

I have a case of Boosts I bought in September from Sonos, as well as inventory including Play1, Play5, Ports, and Amps.Sonos app 80.xx just turned my Boosts into bricks, as well as dissabling most of my customers’ systems.I expect it’s illegal to abandon Boosts so soon after actively selling them. I also expect a very expensive class action law suit will follow. Unfortunately, I can no longer recomend Sonos to my customers, because I can no longer trust Sonos. You’ve embarrased me for the last time.Prove me wrong, Sonos. Roll back the update!

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7 months ago
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SoCalBruceContributor I
posted in General feedback and conversation
New Product Announcement.. Are You Kidding ??

Just received an email regarding a new Sonos product that’ll be announced this week. After the latest SW debacle I’m shocked Sonos would try to release a new product..As a Sonos user for more that 10 years I can honestly say there’s no way I’d consider another Sonos product until the SW issues are fixed!!Your thoughts..

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Bumper
7 months ago
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RickyFrContributor I
posted in General feedback and conversation
Sonos is hostile to its customers

The new app is garbage. We all know that. So does Sonos’ management. Have they rolled it back to the previous version? No. Instead they tell us it took “courage” to do this. I think it took stupidity.There is nothing redeeming about a company that screws its customers the way that Sonos has with this new app. After a decade and half of Sonos products, I will never buy another Sonos product nor recommend them to anyone, as long as the current management is employed. 

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7 months ago
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JosueFraustoSoloContributor I
posted in General feedback and conversation
Return to the previous Sonos app.

Le insto a que reconsidere la reciente actualización de la aplicación Sonos y evalúe la posibilidad de volver a la versión anterior. La nueva versión no ha cumplido con las expectativas de los usuarios y parece haber sido desarrollada sin tener en cuenta las necesidades de los clientes. Las funcionalidades añadidas no ofrecen un valor añadido significativo y han generado comentarios negativos generalizados. Esta dirección podría costarle la lealtad de clientes valiosos y dañar la reputación que ha trabajado duro para construir. Estoy dispuesto a darle otra oportunidad para rectificar esta situación. Sin embargo, si no se realizan cambios oportunos, nosotros, como usuarios, nos veremos obligados a desalentar el uso de sus productos. Edit:I urge you to reconsider the recent update to the Sonos app and evaluate the possibility of reverting to the previous version. The new version has failed to meet user expectations and appears to have been developed without adequate consideration for cus

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7 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation
new product release

No way will I buy this new Sonos product, probably the headphones. Sonos cant get it together these days. Lost faith in them and at this point, wouldn’t recommend Sonos to anyone. 

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Ken_Griffiths
7 months ago
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BoppaContributor II
posted in General feedback and conversation
success

If you are having success with the new app please don’t comment on topics and others frustration about the app. Us that’s having problems like products not working not connecting won’t update etc. due to the app. Even if we have the latest version fastest internet/wifi it doesn’t matter it’s the app. I’m happy for those the app didn’t affect. But for us who have useless products right now you’re not helping the issue by saying the app is great good luck. Please stop.

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7 months ago
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