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UpsetCustomer
Contributor I
Jul 22, 2024 10:00 PM UTC
Question

new app

I have been trying to adapt to the new app, but I find it mostly quite disappointing. Here are just some of my issues 

the speakers I add to my system randomly disconnect or don’t connect at all. 

adding new speakers seems to take a lot longer than it did on the previous version of the app  

I can’t find an easy way to assign different music sources to different speakers. 
 

the user interface isn’t as intuitive and friendly as the previous app version 

 

I have tried to contact Support, but the wait time is 50-60 minutes !!!!  When they call back, and if I’m not immediately available to answer, I have to start the wait queue all over. 
 

I can’t locate the Diagnostics Report function on the app. 
 

PLEASE BRING BACK THE PREVIOUS APP VERSION, AND GO BACK TO THE PROGRAMMERS FOR MORE TESTING AND VERIFICATION BEFORE RELEASING UPDATES LIKE THIS.  

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    1 reply

    Airgetlam
    Airgetlam
    Jul 23, 2024 3:56 AM UTC

    Diagnostics can be run by clicking on the ‘person’ icon in the upper right of the controller, then clicking on ‘Visit help center’, and finally on ‘Submit Diagnostics’.

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    Bruce
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