I contacted Sonos last Wednesday stating this exact same issue. I said please either provide a way to download the previous app or I would like a refund as the product is no longer working as advertised. They haven’t followed up. 

Thank you for raising this issue with the attorney general’s office. I now plan to do the same. What country are you based in?

I think it would be great to start a contact list for local bodies. 

How about a Royal Petition to the King? 

I am in Washington state in the US. Each state has its’ own AG office. I guess in Europe you have consumer advice groups or ombudsman agencies that you would contact.

Sonos’ arrogance in this matter is shocking. I still have a largely broken system (8 amps and 2 roams). Thankfully found an old phone with S2 on it and have disabled all updates until there is a real viable path to resolution in place.

Yeah, good luck with that. 

Thank you for contacting your AG’s office. I liked Sonos for the ease of use and features. Most of those are gone now. Way too expensive for this frustration. This happened to me a few years back with another company called Grace digital. When all was said and done, I wound up with some very expensive paper weights. Looks like it's back to separate components, speakers and a streamer. At least I am not dependent on a stupid app.

Horrible customer service, been trying to connect my sub on many occasions, (tired of trying and very frustrating) 3 different calls this week along, 1 plus hours waiting for someone to pick up, then 3 hours troubleshooting for nothing, One more time calling, this time bought a new router and cables to connect directly to the system, want to see what they have to say now. Always the excuse is Spectrum router, then we have a bad cable. Bought this system back in November connected once and since then having issues, just tired of the whole thing.

I absolutely abhorred the router/modem provided by Spectrum, while I was with them. I finally ended up going with my own (Netgear) router connected to the WAN port. Seems the bean counters had crippled the equipment enough to make it hard to work with my Sonos system. 

System totally useless now and can find no way back.

The options seen in these listings do not work for me (Windows 11 & Android phone)

Very frustrated and now have a silent house.

Never trust any Sonos products again!

Are these speakers now just paperweights!

Any attorneys out there  Able to handle this sonos fiasco ?

The public spirited action that’s needed is to let it be known as widely as possible that SONOS are smugly complacent about their incompetence and don’t give a damn about users, whose money they have pocketed.

How dare the “moderators” have the audacity to insist there should be no criticism of SONOS products!  

Where have Sonos moderators insisted that? All I’ve seen them do is moderate posts that don’t match the terms and conditions of use of this forum. I’ve not seen any moderation of opinions. If you read any of many threads, you’ll see a plethora of both criticism of , and support by other community members to help resolve issues. 

I have watched this forum for ten years and have never seen the moderators "insist there should be no criticism of SONOS products."  I have seen passionate MEMBERS defend SONOS, and passionate MEMBERS criticize SONOS.  Your post is an example of the latter.

Perhaps I missed it.  Can you please provide a few examples of MODERATORS (not just members) insisting there should be no criticism of SONOS products.  I am open the possibilty I am mistaken.

I am SO sick of repeatedly calling SONOS (and waiting in hold for at least 45 minutes at a time) to get my Sonos products to work after they forced us to use this untested APP.  I’m glad I only have the products and not the stock, which has justifiably tanked since mid-March.

I do not understand why they cannot fix the problems with the app -- or at least let us somehow get the old app back, which worked just fine from a consumer prospective. Nor do I understand why they won’t hire more technical support people so we do not have to wait 45+ minutes on the phone every time we call

Is there any reason why Nick Millington, Chief Innovation Officer at Sonos, has not been terminated yet?

Is there any reason why Chris Mason, SVP, Finance & Technology and Chief Accounting Officer has not been terminated yet?

Is there any reason why Patrick Spence, Chief Executive Officer of Sonos, has not yet been removed by the Board of Directors?

Yes.  Most companies don’t make upper management level decisions based on the wishes of a poster in a user’s support group.

Sonos needs to implement best practices for testing.  I’m a software developer and I’m alarmed by the acceptance of automated testing as adequate. It is not adequate and I have scars to prove that. It’s absurd and the recent Sonos updates show something is wrong. This is speculation, but I bet it’s not far off the mark.

I need to add that my system is mostly disabled by recent updates. I resort to using AirPlay, but that is flakey too.

If you also added what was wrong, people could help. Do you want any help?

It was tested, found lacking, and released anyway to facilitate support for the new headphones.  This debacle has nothing to do with testing, or even IT in general.  It was a business decision.

My Sonos system no longer performs as advertised. Not even close. I support a class action. I am pissed. I have spent thousands on my system and was happy until recent incompetent updates largely made my system disabled.

Really, how do you know this? 

Totally fair point, @jgatie, tho’ improving testing now would be great for all parties. For illustrative purposes only, in the past week we’ve encountered two serious bugs that would be caught by a basic testing regimen …

• Last week the Android app started crashing at startup for many users
• This week the iOS and Android apps are severely draining batteries for many users

… to be clear, I am suggesting testing to improve matters on a forward-going basis.

It’s hard to enumerate all the problems. They pop up and I’m later able to make something work by trying repeatedly, but here is my feedback.

The number one problem is using the iPad app to choose the device doesn’t stick.

That said, have you read this thread? the problems are widespread.
 

I haven’t signed up to beta test software for hardware 

To describe the problem, I need to send screenshots, but I don’t see any way to do that with Sonos’ message feature, I ask you to review the extensive messages reporeted by others!