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John_367
Contributor I
May 15, 2024 8:27 PM UTC

Sonos attorney general complaints

So, after the debacle from yesterday's AMA

Sonos App Redesign AMA | Sonos Community

I have raised a complaint with the attorney general's office as Sonos are just doubling down on this fiasco and awful app release which has rendered my system largely useless. They lied on their press release and refuse to make things right for their customers.

The outcome I need is to be able to go back to my previous app until they have demonstrable parity with the S2 app or refund me for the investment I have made based upon the features I bought it for. Telling me to wait months before I can use my system again is just not good enough.

I would suggest we all, as a community, move forward to report this to our respective consumer bodies to try to hold Sonos accountable for this.

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    Airgetlam
    Airgetlam
    Jun 23, 2024 12:45 AM UTC

    Where have Sonos moderators insisted that? All I’ve seen them do is moderate posts that don’t match the terms and conditions of use of this forum. I’ve not seen any moderation of opinions. If you read any of many threads, you’ll see a plethora of both criticism of , and support by other community members to help resolve issues. 

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    Bruce
      AlexPermit
      AlexPermit
      Prodigy I
      Jun 23, 2024 12:49 AM UTC

      The public spirited action that’s needed is to let it be known as widely as possible that SONOS are smugly complacent about their incompetence and don’t give a damn about users, whose money they have pocketed.

      How dare the “moderators” have the audacity to insist there should be no criticism of SONOS products!  

      I have watched this forum for ten years and have never seen the moderators "insist there should be no criticism of SONOS products."  I have seen passionate MEMBERS defend SONOS, and passionate MEMBERS criticize SONOS.  Your post is an example of the latter.

      Perhaps I missed it.  Can you please provide a few examples of MODERATORS (not just members) insisting there should be no criticism of SONOS products.  I am open the possibilty I am mistaken.

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        Flagler400
        Lyricist II
        Jul 1, 2024 5:55 PM UTC

        I am SO sick of repeatedly calling SONOS (and waiting in hold for at least 45 minutes at a time) to get my Sonos products to work after they forced us to use this untested APP.  I’m glad I only have the products and not the stock, which has justifiably tanked since mid-March.

        I do not understand why they cannot fix the problems with the app -- or at least let us somehow get the old app back, which worked just fine from a consumer prospective. Nor do I understand why they won’t hire more technical support people so we do not have to wait 45+ minutes on the phone every time we call

         

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          Flagler400
          Lyricist II
          Jul 1, 2024 6:35 PM UTC

          Is there any reason why Nick Millington, Chief Innovation Officer at Sonos, has not been terminated yet?

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            Flagler400
            Lyricist II
            Jul 1, 2024 6:37 PM UTC

            Is there any reason why Chris Mason, SVP, Finance & Technology and Chief Accounting Officer has not been terminated yet?

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              Flagler400
              Lyricist II
              Jul 1, 2024 6:38 PM UTC

              Is there any reason why Patrick Spence, Chief Executive Officer of Sonos, has not yet been removed by the Board of Directors?

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                jgatie
                jgatie
                Jul 1, 2024 7:28 PM UTC

                Is there any reason why Nick Millington, Chief Innovation Officer at Sonos, has not been terminated yet?

                Is there any reason why Chris Mason, SVP, Finance & Technology and Chief Accounting Officer has not been terminated yet?

                Is there any reason why Patrick Spence, Chief Executive Officer of Sonos, has not yet been removed by the Board of Directors?

                 

                Yes.  Most companies don’t make upper management level decisions based on the wishes of a poster in a user’s support group.

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                  poltergeist
                  Lyricist III
                  Jul 25, 2024 5:00 PM UTC

                  Sonos needs to implement best practices for testing.  I’m a software developer and I’m alarmed by the acceptance of automated testing as adequate. It is not adequate and I have scars to prove that. It’s absurd and the recent Sonos updates show something is wrong. This is speculation, but I bet it’s not far off the mark.

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                    poltergeist
                    Lyricist III
                    Jul 25, 2024 5:03 PM UTC

                    I need to add that my system is mostly disabled by recent updates. I resort to using AirPlay, but that is flakey too.

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                    Rhonny
                    Prodigy III
                    Jul 25, 2024 5:05 PM UTC

                    I need to add that my system is mostly disabled by recent updates. 

                    If you also added what was wrong, people could help. Do you want any help?

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